Customer Testimonials

  • Hi Steve,
    I recently bought a very nice Volvo sedan (S60) from WCD, working through Steve Bottrill. Two days after I drove it away, the transmission developed a fault. I rang Steve, who said “bring it in, we’ll sort this out for you”. I did, they gave me a great little loan car while they sent mine off to be fixed. Diagnosis showed two faults which could have been fixed separately, but Steve directed the workshop to completely refurbish the transmission, at a cost of over $7K to WCD. Got the vehicle back, runs like a dream. I buy my vehicles second hand, like many people. There is no way I would ever go anywhere but WCD for my vehicles in future. They mean what they say about customer service and standing by what they sell, my experience is proof. If you need a new vehicle, or if you want to drive off in a late model second hand European, WCD are the people for you.
    A satisfied customer.
    Thanks again and all the best,
    Andrew, Wellington Feb 2020
  • Hi Steve,
    I'm writing to you regarding Tasi who works at Wholesale Cars Direct Lower Hutt.
    I came to WCD a few months back when I started looking for a car. My needs were needy, and i knew that. I knew it would take a while to find the right car.
    Tasi helped me look at a few cars in your yard that were close to but not 100% what i was after. But he didn't just stop there. His knowledge of cars was phenomenal but his knowledge of your incoming cars was exceptional too. and he didn't stop there either.
    He grabbed my number and proceeded to call and text me updates on new cars, prices, deals and asking if he could help in anyway possible. And i have to be honest, No other car salesperson has ever done this. I have provided some screenshots of his remarkable communication to this email.
    What really stood out to me though is that he was genuinely down to earth when talking to me. Professional yes, but also fun. Which was nice. He didn't excessively push me, he tested my responses but knew when I had had enough. Most salespeople i've dealt with just give up after the first no, or don't know when to stop.
    I work in sales too. So i get the fact that commission is a huge part of the gig and it's frustrating when you put so much effort in and don't get the rewards.
    But the effort he has done, has secured a customer for life, and I will be recommending him to anyone who is looking to buy a car. For however long he stays in the business of sales, Regardless if he is with WCD or another company, I will be coming back to him. Just an exceptional salesman.
    If I can help further in anyway, let me know. As i would love to help out Tasi again.
    Thank you,
    Bryce, Wellington Jan 2020
  • Just a quick email to say thanks for the Volkswagen Touran.
    You nailed the sort we were looking for quickly, and showed us the options.
    Having had the car for a few weeks now, all is going well and it fits our needs perfectly.
    We've just got to get used to driving our first automatic.
    Thanks for the post-sales support "quick phone-calls" too, much appreciated.
    Lindsay, Wellington Nov 2019
  • Hi Tasi,
    Thank you for guiding me towards my new car. I would never have considered a Volkswagen but once I got in and gave her a test drive I was sold. It’s a bit like buying a house – once you get ‘the feeling’ you just know it has to be yours.
    Your care and attentiveness towards your customer is a joy, and your helpful hints and offer of further assistance exceeded my expectations.
    I will happily recommend you, and WCD, to any of my friends and acquaintances.
    Kind regards,
    Tracy, Wellington Sep 2019
  • Hi Tasi,
    We had an enjoyable 900km drive back home over two days. It was a pleasure driving the car and I allowed my wife to drive for 50km’s.
    The car is as expected thanks to the accurate description of the car on your web site. The AA report you had handy makes WCD stand out from the other dealer I dealt with.
    I am pretty particular about my cars condition and this was the first time I bought a car before test driving it – no regrets.
    Thanks
    Johan, Cambridge Aug 2019
  • Hi WCD,
    This has probably been a long time coming, sorry I’ve been otherwise occupied, but remembered that I wanted to send this.
    My Experience with WCD:
    1. Spotted a car I Liked in WCD advertising.
    2. Went in for a look.
    - No pressure selling just friendly interaction
    - Good information on car given
    - warranties explained
    - service option explained
    - add-ons explained (paint protection, payment options etc
    - A few days later, decided to take the car for a test drive
    3. Had a think about it for a few days
    - Follow up call from WCD sales.
    - went in for another test drive and took car for independent Mechanical check.

    4. Results from Mechanical checks came back with excellent results.
    5. Purchased car.
    - easy process
    - ready for pickup as arranged to suit me.
    6. A few weeks later, I had an issue with the battery which was immediately (and without any hesitation) resolved by WCD.
    Am the very happy owner of a vehicle purchased from WCD.
    Regards
    Kolin, Wellington Jul 2019
  • • Hi Rob,
    • Thanks very much for all your help in choosing the right car for us, we really appreciate your inputs and have been enjoying our journeys with Blaire (what we named our car). We really had a very positive experience in dealing with the whole WCD team, from choosing our car to what our options are in financing this purchase. Truly grateful and would definitely recommend to our friends and in the future if we decide to buy another car, we would definitely go back to WCD and ask for your expert opinion.
    Best regards,
    Thomas and Maria, Wellington May 2019
  • I recently spotted a Jeep SRT which had just been listed by WCD on Trade Me, after endless months of looking for the right one this SRT appeared to tick all the boxes.
    I rang WCD and spoke to Salesman Steve Bottrill who gave me an honest run down on the background and condition of the vehicle. From Steve`s conversation and honesty I paid a deposit on the spot breaking my own rules never buy anything unseen.
    I confirmed the purchase and WCD`s business manager Ramon Wills immediately provided all the paper work and the deal was done. A few days later I flew from Christchurch to Wellington to pick up the vehicle, I walked in to their showroom not knowing what to expect. On arrival I was handed a real flat white coffee and there it was sitting already to go.
    When I saw the Jeep I was absolutely blown away with the presentation and the faultless condition the Jeep was in. My faith was restored as every statement made by Steve was true to his word.
    I am absolutely wrapped to own a vehicle like this in such immaculate condition.
    Honesty and integrity sum`s up my whole experience dealing with Steve and his team at Wholesale Cars Direct Lower Hutt, for that I can`t thank them enough.

    Steve, Christchurch Mar 2019
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