Wholesale Cars Direct, Lower Hutt
I am a car enthusiast, but I don’t pretend to be particularly knowledgeable about modern cars.
I came in recently to see if your company had any Mazda Atenza’s on your yard. I have to say, I often drive past your site and I have constantly thought I must come and have a look at your setup as it looked impressive.
While I was in no hurry, I had been seriously thinking about replacing my wife’s car for some time. I could see the considerable effort that has been put in to show a high profile and professional image, which told me something positive about the philosophy of this organisation. However while maybe things have changed a little these days? that could just be a flashy or window dressing? The car industry over the years often has projected and employed a fairly aggressive sales pitch, which was something I was not interested in dealing with. So to be honest, I was just going to have a look around some car yards and then spend some time on Trade Me to see what options and pricing I had, privately or through a dealer.
So I visited the Lower Hutt branch on a recent Saturday morning to be greeted by a friendly salesman Dan, and after a brief encounter I was pleasantly impressed. It almost confused me? No pressure, very informative with heaps of knowledge and guidance. Dan had vehicles on the yard to show me of course and in broad terms they were similar to what I was looking for, just not exactly the detail of what I was wanting. Dan wasn’t fazed at all, “not exactly what I wanted,” then I will try and find you what you want.”
Dan then followed up with some emails on upcoming options, and after a meeting the following weekend with my wife, Dan equally impressed my wife with the helpfulness, clear communication and information that she could understand, and so I made a silent decision I need not to go anywhere else. Dan was unaware of that, he just continued to do his job without any pressure on me, kept in touch with upcoming options without being pushy. Apart from doing some checks myself on the internet and a couple of brief nights on Trade Me just to get my own perspective of availability and pricing, my wife and I had made a decision within a few weeks. The purchase process was effortless, informative, helpful and friendly. It may sound trashy but I almost feel I have brought a car off a friend. That’s quite amazing for me to say that.
Thanks again Dan and the friendly Wholesale Cars team. Well done and I will keep in touch, keep that coffee hot.
The service provided by Andy and the team at Wholesale Cars is brilliant.
Andy was attentive, but not too pushy. I was clear about my requirements and budget from the outset and Andy helpfully guided me through the options (pros and cons, relevant information etc). I have walked away very happy with my purchase - a VW Tiguan.
I am happy to recommend Andy/the WCD dealership for anyone looking to purchase a quality European vehicle.
"Gabriel and the team at Wholesale Cars Direct have been impressive in understanding my needs and that of my family - he's been consistently reliable, trustworthy and easy to deal with."
Dear Wholesale Cars Direct,
My wife Sue and I came in this past week with the hope of buying a Toyota Prado. No special reason for the make and model other than it has a great rep and we needed a 4WD.
We were greeted by your friendly salesman Andy a few minutes after we walked onto the lot. That was nice. I hate being attacked immediately by a salesperson. Gives me time to see what you have and sus out what sort of business you look like.
In this case, nice cars and professional presentation. Andy was friendly and did a nice job of sorting out what we were looking for and was upfront that you didn’t have what we were looking for. However in enquiring about what you did have he took us over the see the VW Touareg.
You had 3. All nicely presented and gleaming in the crappy dark rainy and over cast Lower Hutt afternoon.
Long story short we bought the latest model 2009 one you had after some really knowledgeable and friendly discussion with Andy. Also paid about 5K more than we wanted to. So nice up-sell.
Andy’s presentation, demeanour and interaction was excellent. He knew his stuff but where he didn’t a couple of times he readily admitted this and said he would find that info for us and send it to us.
In the end, feeling that this guys was no BSer and that what was in front of us was all he said it was; we bought it right away. Nice job Andy.
SO just wanted to endorse you guys rocked when it came to smiles, sales and service. Relieving me of my money was far too easy.
Thanks again Andy and the Wholesale Cars team. Well done.
Our big thank you to Dan and the WCD team who have been very patience in helping us find our great MPV. Really appreciate it.
We will certainly be recommending Wholesale Cars Direct to our friends.
Excellent customer service
George & Daphne
This was my first experience with Andy and Gabriel at WCD. I wanted to surprise my wife with a luxury European car for being an absolute rock of support to me during the last few years as we built our business. I was a little apprehensive at first, not knowing anyone at the dealership and fearing the pushy salesman type. I popped in and met Andy who listened to me carefully and immediately put my apprehension to rest. He was not in any way pushy, and despite the fact I told him I was not buying for at least 2 months, spent considerable time showing me around various options within my budget. He explained how WCD works, and that he would keep me informed if new cards came in that met my criteria. I can't say enough about Andy as my sales contact. He was outstanding. Nothing was too much. Just great, accommodating service. I ended up purchasing a beautiful Jaguar, for a price that I was comfortable with. No hassles. Relaxed and fair negotiations. Simply awesome - highly recommend the WCD team.
I was so so impressed with the amazing set up and service you guys have. As a parent I can honestly say having the kids play area and the kids snacks available made my life so easy yesterday and meant we could stay longer and actually get the deal done.
Thanks for giving my boy those treats he was getting hungry so kept him happy till we got home.
Thanks for your excellent service just brilliant
Hi Bear and team at WCD
Mark and I would like to say a very big "THANK YOU " to you all, for the absolute outstanding service and RESPECT we have received from the get go with WCD!!!!
From initially walking into your car dealership, through to the informative talk you Bear gave us on the variety of vehicles you showed us,
Which is why we returned the following day, to take a drive in the vehicle that has since found its new home here with us:)
Throughout the whole process we have been treated with the upmost respect, we listened whilst also our wants and needs were heard!, we never felt pressured, this is how purchasing a car should be!!!!!!!
The whole process has been relaxed whilst of course being professional
WCD is now firmly a valued and trusted business that Mark and I shall be sharing to all our family and friends
And of course, Mark has already informed me he will be back to make "his" own purchase:)
So again to you "Bear"
and the team at WCD
"Keep on doing what you're doing" !!
Julie and Mark
On 28 January 2017 I bought a C300 Mercedes Wagon from Wholesale Cars Direct of Lower Hutt. You, Dan, were the senior sales person who handled my purchase and it was a pleasure to deal with you during the whole process.
I have since had two contacts with you seeking assistance with some of the sophisticated computerised functions of the vehicle – a steep learning curve for me. Additionally, you have taken the vehicle out on the road and explained the functions I have never used so far. You have excellent skills and patience in describing any snags that may occur. Nothing was too much trouble for you.
Would I purchase another vehicle from Wholesale Cars Direct? Definitely yes, when the time comes to trade in the Mercedes. And I hope you will still be around then, Dan, as your assistance was much appreciated.
I have purchased multiple cars now from Wholesale Cars Direct and each time I've dealt with them I've experienced such great service and benefitted with vehicles that have exceeded my expectations.
The high levels of customer service and follow up from the sales team made the purchase simple and pain free.
Thanks Bear and Gabriel, looking forward to buying my next car from you.
To who it may concern,
My husband and I visited Wholesales Car Direct a few weeks ago after our transmission died on our car.
We chose to start with your car dealer as we bought our previous vehicle here and we were very happy with the service.
This time around, we had come prepared, having already done some research and had some specific criteria's to meet.
On arrival, we came across a lovely guy called Andy. He listened to our needs and the first vehicle he suggested to us, was the same make we eventually came back to buy!
We came to look at two other types of vehicles with plenty of boot space, but after Andy chatted through the options and showed the cars to us, with his recommendation, we decided the Honda CR-V met all the needs and started looking at reviews in the following weeks.
Andy was very likable and easy to chat to. He made Andy and I feel comfortable when he knew we were in a stressful situation. He was true to his word when he said the cars were in excellent condition meeting 4 - 4+ ratings and his customer service stood out over and above, especially when we compared it to other car dealers on the same day. We liked that Andy was honest and not pushy to make a sale on the day. This is a desirable attribute from a buyer's point of view and one of the main reasons we came back.
We would not hesitate to recommend your organisation to anyone also and personally, I would suggest they find Andy in the yard!!
Jane and Andy
We are absolutely loving the car! It’s now been on 2 long road trips without missing a beat and I can honestly say I have never owned such a nice vehicle to drive: and the economy is surprisingly good too which is a bonus!!
I could tell when you pulled up at the station that everything you had said about the car was on the money as it gleamed like a car worth 5 times the money we paid for it and your buyer deserves all the credit in the world as the condition is just staggering.
We are very happy customers and are making sure everyone we know goes to WCD so they can see exactly why JJ
Keep up the good work - NB
I just wanted to thank you for your help in helping us choose our car.
We love our 2007 Mazda MPV and it suits our family so well. There is just so much space and leg room and not to mention the boot space when the back seats fold down.
The kids love this car, they love having their own little personal spaces.
We have only had the car about 3 weeks but we love it, it is beautiful to drive and to be a passenger in.
I have already used it to transport lots of kids to cross country and back again, as well has moving a couple of large items.
I also wanted to thank you for your patience with our children. You answered all their questions and put up with their constant chatter and not once did you make them or myself feel like we were asking silly questions.
You made the process of choosing a new car for a family and smooth and easy process.
Thanks for making purchasing my new car so easy. I had a bit of drive around yesterday and just love the car.
I look forward to hearing from you and again thanks to everyone at WCD for making this such a pleasant experience.
I'd just like to flick you a note to say a huge thanks to Kyle Sciascia in Lower Hutt who sold us our new Toyota Estima.
He was really helpful and made the whole process really easy. When we had a small issue with the key, Kyle got on to it straight away and it has been sorted.
Hi Dan & Gabriel
Just a quick note to thank you for your help in the search for the perfect vehicle.
Over a period of around eight months I started looking for a vehicle for a specific purpose. I test drove a number of vehicles with Dan and was incredibly grateful for his honesty and knowledge of vehicles tested.
I started off with a preconceived idea of what I needed and Dan added his advice where required and the end result was a car that my wife and I both love.
The whole process from trading our old car and receiving our new one was flawless.
I would recommended Dan and the team at WCD to family and friends without hesitation and look forward to dealing with Dan, Gabriel and the team in the future.
Gary & Michelle
WCD had the car that met our needs, at a price we could afford. They made the sale and trade in process quick and painless and we are delighted with our new car
James and Sarah
Thanks for helping us in our vehicle search. It’s really refreshing when someone takes the time to help and lets you take your time to find your way through the process.
As I said in an earlier email I would really like to buy a car from you, but I was checking out the market. It was a great result when while test driving a vehicle that we both knew I wasn’t going to buy (and was more checking for information purposes) that you introduced us to the car we now own which was something we hadn’t been considering at all!
A fitting sales reward for true perseverance and great customer service on your part.
Quick note to let you know I am absolutely loving the car, especially the mint condition it's been kept in!
Thanks very much for your time and also sorting out the new bluetooth part, hugely appreciated!
Good to meet you on Saturday and thanks for your initial help that day, patience and professionalism.
Thanks for giving us the space and time to walk around. You weren’t fazed by the kids, helping us when needed while just waiting for us to have a good look.
That's a big reason we came back on Sunday and eventually made the Audi purchase. Sorry to miss you then, but Gabriel took good care of us.
Thanks again! Anya and Nick.
Kyle and his team were fantastic to deal with. Not once did I feel pressured into making a decision. They left me to look around at the extensive stock of quality cars they have on site without following me and badgering me.
However, when I had questions to ask they were extremely helpful. Extremely happy with my purchase. Would definitely shop here again. Thanks for the great service!
A big thankyou to Kyle for all his assistance with the purchase of my car from Wholesale Cars Direct.
I purchased a Honda CRV from WCD a couple of weeks ago. I am extremely happy with the car including the presentation and the quality of the vehicle.
It is clear that WCD source the best vehicles from Japan. Kyle was an upfront and honest salesman. It was his knowledge of the vehicle and his respectful manner that sold me on the car.
In fact everyone at WCD were a pleasure to deal with.
I would not hesitate to recommend WCD to all my family and friends and would definitely consider another purchase from WCD in the future.
Gabriel and Kyle
My wife (Colleen) purchased a Mazda Axela from Wholesale Cars Direct in late February this year. We went to nearly every car dealership in the Hutt Valley and soon realised that many dealerships did not give the attention to detail in the manner in which their vehicles were presented as well as attention to customer requirements. Wholesale Cars were at the forefront in presentation and customer service - this was the main reason we chose to purchase a vehicle from your company. Companies that take the time to prepare their vehicles to almost new presentation would likely offer the same with any after sale service that may be required. The vehicle we purchased has performed well and Colleen is very happy. While we have not had any issues with the vehicle, it was missing the baggage rack - Kyle went to considerable effort to locate a baggage rack for the vehicle keeping us informed of progress. We thank Kyle for his attention to detail and service.
Both Colleen and I will certainly highly recommend Wholesale Cars Direct to our many friends and family.
Peter and Colleen
We were very pleased with our experience of WCD and Dan in particular. His friendly approach gave us the space to look at the different cars on the lot and decide which one suited us best.
We had an open mind with regards to what car we were going for; so it really was the service and approach of your sales people that sealed the deal. Giving us enough space to explore a car we might have overlooked before.
Dan gave us all the info we needed, gave us room to think and kept the pace of the process easy/relaxed.
We have already and would again in future recommend WCD to others based on our experience with Dan and all the team there.
When the time comes to update the Volvo our recent experience at WCD will definitely encourage us to make it our first stop.
To Bear Team
Hi team I just want to say a big thank you to the Team, for all the support you have given me on purchasing MY VW.
You guys are such great communicators, which I find quiet impressive.
There is always someone to help you with a query and when you say you will come back; you really do.
No question or query is too hard.
Kyle you never seem to be angry even with I am pouring my concerns - So thank you.
They say good communicators make great leaders.
Thank you bear - You guys really listen to your clients; which is really rare.
A Big THANK YOU
Quick thanks for another good experience at Wholesale Cars Direct.
Your friendly manner and follow up is appreciated.
As usual the car was impeccably presented.
To Whom It May Concern
I am writing to thank Dan for all the hard work he put in to get me my lovely new car.
Dan was wonderful, when we came to any hurdle he offered another suggestion. After a couple of months of hard work I was finally able to get my SUV!
Because of Dan's hard work I have happily referred my parents to him for buying a vehicle. I will happily continue to refer other people to Dan at WCD.
Thank you again for your excellent customer services.
Kind regards Donna
Good Morning Gabriel
We just wanted to say a big thank you to Andy and Wholesale Cars Direct. Not only did Andy take us around the whole yard while we were trying to select a car, he patiently talked about the benefits of each car we viewed and how it would (or wouldn’t suit our needs). He was personable and very warm to deal with…..he actually made the whole stressful business of buying a car a total breeze.
My brother and I were particularly impressed by how he organised everything once we had selected our car, which was a really gorgeous red Nissan Juke (and also made us the most delicious coffee we had tasted while we waited).
When we took our Juke home, everyone commented on how immaculate it was on the outside and also, on the inside. In reality, every single car we viewed at WCD was immaculate. AND the prices were excellent as well (We did our own research before we bought the car).
We also appreciated that WCD gave me a follow up call after a couple of weeks to check and see how everything was going.
We will definitely be back when we need another car and we will be definitely asking for Andy.
If anyone is looking around to buy an immaculate car at a reasonable price and receive awesome customer service, then WCD is the place to go.
An A series Mercedes was high on the list as a replacement for my striking but aging BMW and I finally made the effort to drop into WCD to view the blue A250 that was being advertised online. The car was beautifully presented with Kyle and Gabriel showing us some of its unique features.
Later that week we returned for a pre-arranged test-drive. The car was all ready for us and drove as well as it looked. We negotiated a purchase with Gabriel subject to a pre-purchase check by the mechanics that service our other Merc. Their page of issues requiring attention was blank apart from the battery which was poor. Kyle didn’t bad an eyelid, giving me details of a couple of auto electricians who would replace the battery at WCD’s expense.
I also required a manual for the car and that has been ordered and expected shortly.
Kyle and Gabriel were great to deal with – friendly, professional and customer focussed. WCD has a very large range of cars across a wide range of prices and is a place you must visit when looking for that special vehicle.
Hi Gabriel & Andy,
I am just wanting you to know I am VERY happy with the MPV we purchased. The WHOLE whanau is, especially the grandchildren.
When we first looked at the car, Andy was our Salesman. It took a few weeks for us to decide on the car that we wanted and when I came back to go through the transaction process, Andy was GREAT. He put up with my ..... “No, I want more..... Can we do this..... what if this, or that happened” and went to and fro between myself and the Manager to get the best deal possible. I went home to have a think and sort out the finances and then rang back, late that afternoon to say YES!!
I have been back to Taranaki in it, and was very pleased with how the car handled AND on the petrol consumption. Our next adventure was to Masterton; the grandchildren travelled well, as did we all.
Our next thing to do (in the next few months), will be to take you up on the upgrade options with the stereo – I need a DVD player before our next trip away. “Are we there yet”...... every few kilometres wears on the nerves after a while!!
Buying a new car and finding one that ticks all the boxes, needs and wants for the whole family is tricky. We walked on to the lot at WCD after a long afternoon looking at a LOT of cars.
We were pretty sure we knew exactly what we wanted, but very soon realised that in actuality we really had no idea. Andy was the first salesmen who actually asked what our list of non-negotiables looked like and started to take us on a journey of options.
We were very happy to purchase from Andy and felt he was honest, engaging, helpful and most importantly he listened more than he spoke, whilst understanding that this was a big purchase for the family and not just a sale for him.
Dear Steve and Kyle,
I would just like to say a huge thank you for the amazing aftercare service I have received from you after purchasing my car last year.
Let me start by saying that I love my car, I love driving it, I love everything about it but I think it is fair to say that the relationship over the past few months has been seriously tested and if it were not for you guys I would not be in love anymore.
As a full time employed, single parent, I rely heavily on my car for my day to day routine and I just can’t afford ( financially or emotionally) to be without it for any period of time. I know that despite best efforts you can never guarantee that the car you purchase is not going to break down or have issues, but the difference here is that the aftercare service you have provided is absolutely guaranteed and that makes everything else manageable. You have always been available or returned my calls promptly when busy. You have made loan cars available at the drop of a hat and been totally flexible with pick up and drop off times. You have dealt with the mechanical issues promptly and have kept me up to date throughout the process. You are always so easy to deal with and go above and beyond every time.
As far as I am concerned there is no question as to where I will purchase my next vehicle from and I will certainly recommend WCD to others as a reliable dealer wherever possible. Please keep being the awesome people you are. Here’s hoping I don’t see you again until my next purchase, but if I do that’s ok too.
Thank you Georgette
It was nice to meet you on Friday. A lot of motor vehicle dealers have got a lot to learn from you and your company. Very slick and sincere and extremely good vehicles. You made us feel very welcome.
We drove back on Saturday because the weather in Wellington was inclement to say the least. We stopped for a late lunch in Havelock North and then the weather got steadily worse. The winding Rimutaka hills road was "entertaining" in the wet conditions. Not the best decision that we have made.
However, the car handled everything really well. Thank you.
If we ever have the need to change our vehicles in the future, WCD will be our first stop.
Malcolm & Marina Forster
To Whom It May Concern,
As a first time car buyer, the team at Wholesale Cars Direct were so helpful, friendly, and patient!
They go above and beyond what I'd have expected a standard car yard to do. Loved the service and love my new car!
I came back to you guys after 10 years to replace my car, adamant to get a red beamer, but my son fell in love with a white one.
I wanted to let you know, I am very happy with my new car and even love the white. Thank you so much for making it such a pleasant experience for this purchase.
The service provided by you and your team was excellent. We will definitely be back in the future, hopefully this time a bit sooner.
Kyle was very helpful and informative right from the start. All the relevant tests and assessments had been performed on our car of interest so the only thing left for us to do was to decide whether or not it was the car for us! Follow up service from Wholesale Cars Direct was equally impressive – one small issue that arose for us after purchase was resolved quickly and efficiently by Kyle. We thoroughly recommend Wholesale Cars Direct and will be heading straight back to them for any future car purchases. Thanks Kyle!
Good morning Gabriel,
I just wanted to send you a note, saying a massive Big, "Thank You” …. To you, and your team, It’s been a real joy and pleasure in dealing with you all.
You all had my best interest at heart and I felt you and your team were all so very professional, caring and helpful. And you all went out of your way, to fully both support my needs and resolve any issues and questions I had, both before and after purchasing my car. Mercedes SLK, from your dealership.
Again, many thanks for your caring and professional service.
My kindest regards, Ian Lower Hutt
PS ~~~~ Your coffee is simply the very best ~~~~Smile )))))
On the weekend we went up Auckland to visit family and the new Mazda MPV was perfect, it's easy to drive and very smooth, a lot of space for our bags etc.
Just want to update you about everything. Thank you very much.
We enjoy the car very much. God bless you and your work colleagues for all the help.
Thank you Kyle and Gabriel, buying my new Nissan Dualis was an enjoyable, simple and smooth car buying experience, the service I received from the first walk through your yard to pick up and driving away was exceptional.
the passion, care and pride the whole team has is very clear. Thank you for listening to what I was looking for (I know I was picky) but you were all patient and sent me away with the Perfect car for me.
Nothing was ever a hassle, there was no pressure and the after sales care I received was outstanding, I cannot thank you enough.
Thank you Dani Wellington
Hi Kyle and Ramon,
Thank you for your great customer service especially Kyle who answered all of our questions and showed great patience.
Kyle - you were great; you handled me well - I can be difficult I know - thanks for persevering. I would definitely buy a car from you again. I would also recommend you to friends and family when they are in the market for a car.
Ramon - thank you for your efficiency and making us aware of the GardX protection product. Thank you also for the Autosure cover.
Regards, Tony & Crystal Wellington
Dear WCD, Thanks for your enthusiasm and help with the Jag XF. I’m loving it. You are excellent to deal with, accurate in your account of the car. Your enthusiasm is persuasive and your honesty comes across. Always hard to buy when you can’t see what you are buying and I was relying on you. You haven’t disappointed!
Cheers John Christchurch
I am writing this email to thank you for your perfect service and quick process for my newly purchased Audi s3. It was a pleasant experience to me with your motor expertise and my questions were well answered and understood.
I would like to thank you again for your help and i shall see you again.
Bear and Boss,
I want to say a massive Thank You to Bear for helping us choose the perfect car for our family.
We came to WCD to choose a car that we thought we needed. Bear was really knowledgeable and told us everything we needed to know but most importantly, after listening to what our family needs and activities were, suggested we try a slightly different model. This turned out to be much more suitable for us and we're so grateful to Bear for his help and for his friendly professionalism. Plus he's got the coolest name in the business!!
Cheers, Dushka and William
Just a follow-up note to say thanks to you and your colleague Steve for your professional and helpful levels of service when I recently purchased the GS430. I found dealing with you both to be very pleasant and appreciated the “customer focus” approach that was apparent in the way WCD goes about its business.
I am very much enjoying the car, and come time to update it in future, would welcome an opportunity to buy again from your company.
With thanks again.
Kind regards Malcolm Wellington
Great honest and focused help delivered by friendly sales people who really listened to what I was looking for and offered options that fitted what I wanted rather than what would make them the most money.
Good experience and pre / after sales care - thoroughly recommend using Wholesale Car Dealers for your car buying experience !
February 2017 Dear WCD
Thank you very much for your help on Friday, and we were thrilled to be able to drive away in our new car. You are undoubtedly very passionate and enthusiastic about your job at WCD.
We found your knowledge of mechanics (being both a petrol and diesel trained mechanic), and your own personal experience with cars to be very helpful. You have a great personality, and perhaps we will do business again one day! In the meantime, I know we will really enjoy our new car.
All the best, and regards.
Tim and Barbie Masterton
A big thank you for selling me the Mazda a couple of weeks ago.
As I might have mentioned at the time, I had not bought a car for almost 50 years so it was with a wee bit of trepidation that I embarked on the journey.
I did my homework on quite a few of the car dealerships both in Wellington, Auckland and on the web etc, but ultimately ended up at WCD, the best from what I could see.
But I still had to deal with a salesman and we have all heard the stories, fabled and otherwise about salesman!!
You however were great!! Product knowledge excellent, to the point, knew when to say no !! damn!! And sharp as a tack!!
But the clincher for me was when you said to me, ”if you have a problem I will fix it, anytime”
Most people like to be looked after and feel they have a rapport with the person selling to them and after a lifetime in sales I am no exception, both things happened for me.
I will have no hesitation in recommending your company and of course your fine self in the future
Keep it up “Hoss”!!
We wanted to say a big 'Thank You' for all your assistance in finding our car recently and making buying a car an unexpected enjoyable experience.
In particular, we'd like to say thanks for spending a considerable amount of time with us and assisting us to determining what we really wanted and needed in a vehicle when we really didn't know ourselves. We were impressed by your very high level of professionalism and knowledge. And to do this whilst maintaining a great sense of humour and an outstanding amount of patience was fantastic.
If we need another car or if our friends need assistance we will recommend they come to see you.
Hope to see you again and wish you every success for the future.
Susan & Mark Wellington
Just wanted to say a thank you to you, Ramon, Steve for the effortless process in purchasing the BMW, from the first time we walked onto the lot until I drove it out of the showroom yesterday morning. While I recognise the car was in the lower price bracket, the pride, passion and care of the team in what they do was obvious! It was topped off by seeing the car in the showroom waiting for us all clean and shiny – we didn’t even get that when we bought a brand new car a couple of years ago! I did 350km in the BMW yesterday and very happy with it.
It is very easy to be cynical about car yards but you guys live up to what you promote on the website. I have no doubt we will be back in the future – my wife likes the idea of a Mini at some stage
Very pleased with the service I got from you and Wholesale cars direct when buying VW Golf.
Would recommend you and your company to all.
Just to let you know that Robin is very happy with her new mini, great for her shopping etc and parking is not an issue for her now.
We found the whole experience dealing with you and the rest of the team at WCD a total pleasure and appreciated the delivery/pick up of the vehicles, being out of town customers certainly was no problem. Would recommend anyone considering buying a new vehicle to give you a call, thanks.
Regards Steve and Robin Tauranga
A big thank you to all involved in finding my ‘dream’ car.
Your kindness & genuine care/concern to me was gratefully appreciated.
Thanks to Gabriel, also thanks to Dan & Steve for all you did also.
You are a great team & I’m delighted I got to know you all. Many thanks again.
Most sincerely Fran Wellington
Just wanted you to know that the RAV is a beauty. Runs like a charm and we love it. Already been to Auckland in it. Thanks very much to you and the team for the excellent service we received. Thanks to you guys I have a new opinion of car salesmen. We were treated with respect and care the whole way through the process. That’s why we bought from you, and will do so again.
Alan & Trish Wellington
I am so sorry I took so long to compliment you on the GREAT service you gave us. We were so impressed. You were one of the people that made our settling in experience, easier. We could buy our car in our home language. That was so awesome :-)
I would definitely buy my next car through you and hope that you will still be working at WCD at that time.
Thank you so much! Kind regards Liesl Wellington
I recently purchased a Toyota Wish from WCD and was more than happy with the whole transaction from the time I walked over your threshold to collection and beyond.
As I am a UK citizen and not familiar with NZ terms and protocols, I was very pleased to receive help and guidance from Bear who approached the whole process with professionalism and a very helpful attitude.
Thank you all; WCD is to be recommended.
Regards Graeme Wellington
Recently I purchased a Nissan Juke through Wholesale Cars Direct. The whole process was smooth and simple from the very first contact. Kyle was great, very friendly and professional, as well as providing detailed information on the car and the process, which helped me to make my choice. I would highly recommend Wholesale Cars Direct to anyone who is looking for their next vehicle.
I wanted to let you know that after almost 2 months my VW Golf is still running perfectly. I couldn't be happier with the car, it's like owning a new vehicle but at a fraction of the price. You made the buying process so enjoyable and easy, no pressure, but plenty of friendly professional common sense advice when I needed it. The website is excellent, with all the details necessary to do some research at home before buying. Thank you so much all your help, it was genuinely a pleasure dealing with you.
See you again in the future. Many thanks,
James Eastbourne, Wellington
Hi Dan and the team at WCD
We've just purchased a new car from Dan and have to say that our experience from start to finish was exemplary. Dan was incredibly knowledgeable and patiently took us through a number of options that met our needs. Dan was open, honest and explored with us what worked and what didn't - the end result being us driving away satisfied with a deal that worked both for the dealer and us.
Anyone looking for a quality used car should look no further than Wholesale Cars Direct, they really do live by their reputation and ethos as outlined on their website!
Thanks Bear and Kyle for making the purchasing of our 'new' car', trading in of the old one and the after sales service so smooth and easy. Excellent service.
The radio unit is going to be a lot of fun to use and put us both on a fast 'learning curve'!
Regards, Bev and Martin Wellington
Just wanted to thank you for your excellent service when buying my mini at the weekend. I absolutely love the car and am so proud to show it off to friends and family. It was such a fantastic experience to receive such a highly professional approach from yourself and also Ramon. I will have no hesitation in recommending you to friends and family in the future.
Hi Gabriel, Steve, and All at WCD!
Just an email to thank you personally for the first rate service and product on offer at your dealership!
Hubs (Stan) and I had our best and most fun car buying experience ever with you guys yesterday! It was a real pleasure.
Stan and I have complete confidence in the condition of the beautifully maintained 2011 Volvo we're financing from you guys... You're just so thorough and such pros; you leave no stone unturned and you think of everything! It's also clear how genuine you are about not only customer satisfaction but also building customer relationships that last!
Full respect to you guys. We wouldn't go anywhere else now.
I also posted a Google review from us this morning, giving you 5 well-earned stars. (We only review when the experience is outstanding and we're pretty picky.) It's easy to understand why you've won awards and how you've ended up with such a pristine reputation.
Thanks for everything, and warmest wishes for a cheery, enjoyable and prosperous 2017!
Best regards, Ellen Wellington
Thank you for the excellent service you provided me with when I purchased the above car from you yesterday. Your attention to detail, your forthright honesty and the fact that you were wholly committed to my receiving first class service impressed me greatly. I can only emphasise that I was extremely happy to purchase this MB from you and I will have no hesitation whatsoever in recommending you to others contemplating the purchase of a car. Can I take this opportunity to wish you great season’s greetings and a prosperous New Year.
Hi Steve, this is just a quick email to say thanks for all your help the other day. The sale was seamless and totally stress free. We appreciated the good service (and coffee!). The car is great and we enjoyed the whole experience.
Cheers Brendan Wellington
Hi WCD Thanks for your help in selecting my Toyota vehicle. I am very pleased with the car and your service and would have no hesitation in recommending you and WCD to my friends and colleagues.
Kind regards David Wellington
Good morning Gabriel I would just like to thank you for sorting the horn problem with the 130 so quickly. Catherine has been driving the car for the last couple of days and loves it. After sales service is so important a lot of companies forget about the customer once the sale is completed your service has been outstanding
Regards Ian Wellington
I would like to complement you the way you handled us from the moment we step through the doors to Wholesale Cars Direct. Your personal touch, the way you sealed the deal and just all about the way you handled it was perfect.
Thanks again for your excellent service and I would definitely refer my friends to you guys.
I hope I do not get any speed fines and I must say I do miss my old Beamer.
Have a nice day.
Hi Kyle just a wee note of thanks for all of the help that you have given me during the time (over ten years) that I have dealt with Wholesale Cars Direct—you and your team (Steve and all the others) have really made me feel welcome and valued as a client each time I have come out to see you.
What impresses me the most is that you all show a genuine interest in all the people you talk to and though my own experience have found that nothing is too much trouble for you no matter how small the issue may be and that you see it though.
I have now purchased my 5th car from you (so guess who I will come to see for number six) and have had outstanding service from your company and your no nonsense approach to helping me find the right car for my needs.
All of you listen to my needs and then find the car I need at a great price –take care of any issues I may have and put it right without arguing or delay.
You all are a great bunch of guys to deal with and I have sent people to you to buy cars (and will continue to do so) so they can experience the same level of service and care I have.
Thank you again. P:s I wish you all a merry xmas and safe new year.
I'd like to let you know about our recent experience at WCD in November - it was absolutely fantastic.
This was due to Dan Evans, the sales consultant we had the pleasure of dealing with that day.
After a bit of a chat about what we were looking for and our budget, Dan showed us the Ins and Outs of many makes and models that could suit our needs.
With his dedicated and helpful approach – we now had the info to make the right choice for us.
With his in depth vehicle knowledge and natural friendly disposition, Dan made us feel confident we were at the best dealership in town.
He displayed exceptional Customer Service from Go to Whoa, and practically bent over backwards to make sure we were being looked after.
He certainly went the extra mile to make sure we were totally satisfied with our purchase, and yes we are.
He’s downright the best salesperson we've ever had the pleasure to deal with, and highly recommend seeing him at WCD if you ever need a vehicle, big or small.
So, go and see Dan at WCD - and just like us, you'll be glad you did!
Thanks, Matt & Julie Upper Hutt
Andrew and I would like to commend you on your outstanding and professional service in assisting us with the purchase of our Mercedes-Benz E550.
After visiting many other car dealerships in your street, we must say you were by far efficient, knowledgeable, friendly and very passionate about what you do.
We will certainly recommend you to anybody looking to purchase or sell a vehicle in the future.
Thank you again for your outstanding, professional service.
Was a pleasure doing business with you.
Kind Regards Andrew and Nicola Lower Hutt
We are very pleased with are purchase of our Mazda Premacy.
We would also like to thank you personally for your pleasant manner, patience and knowledge.
We would strongly recommend you and W.C.D. To anyone we know who is looking at buying a car.
Once again thank you.
John and June Paraparaumu
I recently purchased a vehicle from WCD in Lower Hutt.
The vehicle was well presented and in extremely good condition and low kms. The replacement of tyres and brakes following the importation from Japan has meant I am confident that the car will perform well on the rural and highway roads I use and it is a pleasure to drive.
WCD had all the documentation done for us including checks for recent airbag recalls.
He was professional and had the vehicle ready for us to collect and just drive away.
From the moment I walked on the yard at Wholesale Cars Direct (WCD), the service experience was great. WCD spent a considerable amount of time explaining the range of cars on offer in our price range and drilled in to more specific detail on the car that captured my interest. The whole process was made very easy by good communication and non-complicated documentation. I was also very grateful the way the team at WCD thoroughly explained our options regarding insurance and after sales service. I can feel confident that our questions will be answered and WCD will be as responsive as possible in the event we have any issues with our new purchase. Many thanks WCD!
To whom it may Concern,
I recently purchased a Nissan from WCD in Lower Hutt. Everything was fine for a couple of weeks when the car suddenly developed a problem resulting in the car having no power and unable to climb even a moderate incline. I rang Bear who in turn contacted Kyle for action. Kyle contacted me and requested that I return the car back to the dealership. Upon arrival I was put in contact with Deane Henderson of Hutt Automatics who conducted a test drive, analysed the problem, ordered a replacement part and undertook the repair. WCD covered the cost of the repair and within an hour I was on the road again.
Excellent after sales service coupled with a willingness from all concerned to help – thanks and well done
Joe Upper Hutt
To the team at WCD, thanks for a great experience that saw us drive away in a new car. Dan Evans – what an awesome guy, no pressure whatsoever, the number of times we changed our minds about what we wanted to look at. Dan moved us through the process so smoothly with his openness and honesty, and made the final decision a breeze for us. Ramon Willis, the paper work just flowed, making us feel really at ease and Steve Bottrill, thanks for the finishing stages to get our finance sorted.
Overall the best car buying experience I have ever had, started with Dan and finished with Dan going over the finer points before I drove off the lot. Thanks very much team.
Dan & Lisa Te Horo
It was a pleasure to deal with WCD. These guys are sincere, knowledgeable and straight-up. Best experience in my vehicle purchase history. Would definitely deal with them again.
Best regards, Danny Lower Hutt
Hi Gabriel and the team at WCD,
This is my second car I have purchased from WCD. I travelled down to Wellington from Auckland to have a quiet look and ended up purchasing it.
A big thanks to your sales team, they made the process very simple. The test drive was great, with no time pressure I could get a good feel for the car.
I had been looking at similar cars in Auckland for the past month or so. Not only was this car in much better condition, I was superbly looked after by the team there and I wouldn’t hesitate recommending people to purchase from them.
With this email I wish to thank you for your commendable effort to find my partner Bridget and myself a suitable and affordable motor vehicle.
I had ideas of why i came to your place, having been there numerous times, just chatting and looking for ideas. With the realisation that Bridget could not enter the car I was keen on, you came up with a number of suggestions, presented cars from different areas, different brands while trying to figure out what the key challenge was. In the end you so got it that we ended up comparing a number of options that completely blew me away. I never thought I was going to want to own a Q7 and now i do all because of your tenacity to want to help.
I hope your other customers experience this fantastic approach to wanting to match a car to a person or family in the same way. Thanks again for your awesome commitment and assistance.
Having experienced the 98% of dodgy car dealers over the last 40 years it was refreshing to deal with Wholesale Cars Direct who are clearly in the top 2% for service, quality of cars and integrity.
I travelled from Tauranga to Wellington to see them and it was worth it. When I buy another car one day to replace the Mercedes CL550 coupe I just brought I will certainly go back to them.
I recommend that you look at their stock and be decisive or you could miss out as one customer clearly did. Thank you Bear and Wholesale Cars Direct.
I want to thank you for your wonderful service. I am thoroughly enjoying my car and in a couple of years I won’t hesitate to trade it in and buy another car from WCD.
To Wholesale Cars Direct,
Thank you for selling us an excellent example of this model of Mercedes Benz which we have been searching for over the last 8 months.
As we bought the car without ever seeing it, the sales person, Gabriel was absolutely excellent to deal with. Every part, from negotiating a fair price, reassuring us, helping us right through the process of buying the car.
This would normally have been very worrying for us but at no point did we ever have any concerns that Gabriel could not sort out easily .
We are very impressed with the high quality standard of the car and so pleased we bought it from your firm. We would definitely recommend you to anyone who asks our advice in the future of where to purchase a car.
Thank you very much
Grant and Patrina.
Hi Gabriel, just wanted to say a huge thanks for my recent purchase of the Mercedes. Everything was delivered as requested and the whole purchasing process was smooth and effortless. The whole team were very professional and a pleasure to deal with.
This is our 6th car through WCD and won't be the last..
I recently purchased a Ford Focus from your car yard and the Sales person I dealt with was Bear Van Niekerk. I was really impressed at the service he gave me. He gave me a feeling of trust and was honest and open about a realistic trade-in for my old vehicle.
My last vehicle I left the yard feeling unhappy as I felt I had been duped after already paying my money to them and wasn’t sure how to rectify the issue and even if I had any rights in the matter. For this reason, I would never purchase again from that particular car yard.
I am very happy with my dealings with Wholesale Car Direct – Lower Hutt and would happily deal with your company again as well as recommending your company and particularly Bear Van Niekerk to my family and friends.
Wendy Upper Hutt
This email is just to thank you for the way you led the whole process of selling me my Mercedes C250.
From the test drive, to have it delivered to my door, everything was held with great professionalism.
I will definitely consider WCD next time I swap car and will also recommend WCD to my friends.
Best wishes Filomena
A brief note of thanks to you and WCD for your help in choosing not one but two cars inside the last twelve months – I guess that is in itself an endorsement. On both occasions we appreciated your direction, though the BMW is something of a late life crisis! With the second vehicle we also appreciated your patience when after providing us with a match for all our conditions you were still happy to watch us drive off in other cars until we came back to your original suggestion. The presentation and the quality are superb and a credit to you and WCD. Thank you.
Dennis Palmerston North
I purchased a car from you on Monday and I would just like to congratulate you on your fantastic service. I dealt with Dan, and from the moment he first approached me to the moment my wife drove away in the car the service Dan provided was top notch.
Your showroom is clean and well presented, and the range and condition of the cars you have is impressive.
Keep it up.
Regards Allan Upper Hutt
With regards to the service we received with our recent purchase, as well as previous cars we have purchased from you, we are absolutely pleased with the excellent and professional service we received. All staff we dealt with had excellent product knowledge and focussed on our needs, making the whole process a very enjoyable one. Also, in my opinion, the quality and selection of your vehicles is far superior than other car dealers out there, which is one of your key competitive advantages, coupled with outstanding customer service - a recipe for success. We would have no hesitation with purchasing another vehicle in the future as well as referring families or friends - which we have already done.
Thanks once again and please pass on our thanks to your staff.
Paul and Debbie Lower Hutt
I recently traded in and purchased a car from Wholesales Cars Direct in Wellington, we are based in Auckland and I must say all the dealings over the
phone were great, when they said they would ring me back they did and all questions asked were answered in a timely manner, all aspects of the trade
and purchase were very professional and I would not hesitate dealing with them or recommending Wholesales Cars Direct to anybody.
We just wanted to say many thanks for all your great help with the purchase of our new Volvo. This is now our fourth car that we have bought with your help and we always appreciate your honesty and knowledge of the various vehicles you have in stock.
It makes such a change to talk to a salesman who knows what we like, is open and honest and always greets us like one of the family.
As always, a pleasure to deal with WCD and no doubt we’ll be back again in the near future.
Paul and Karen Wellington
Just wanted to say thank you for your help in selecting the BMW, Susanne and I are very happy with it.
I came to Wholesale Cars Direct because John Howarth recommended you guys very highly and I have to say he was right. I was very impressed with your professionalism and the way you listened to my needs and found the right vehicle for me instead of trying to sell me something else.
I liked your friendly manner and the efficient way you got the deal done without being pushy or making me feel uncomfortable at any time.
Thanks again for all you did for us and I will certainly be recommending WCD to family and all my friends at Boulcotts Farm Golf Club.
Needless to say when Susanne’s MG gives up the ghost I will be coming to see you again – definitely not buying another MG though!
All the best, Joe Lower Hutt
I enjoyed buying our new car from Bear. He showed us many options that were available at our price point, and was very knowledgeable about each one. In the end we purchased a European car that I would not have even considered if it were not for having sound advice.
It was great to be able to test drive as many as I wanted, without feeling like it was a problem, and to have the cars for an extended period of time.
After choosing our car Bear took the time to show me what each and every button did inside the vehicle, he also e-mailed me later to check on how things were going.
We did have one small problem after purchase and the after sales team at WCD fixed it promptly, with no questions, and provided us with a loan car to use in the meantime.
Overall it has been a positive experience and to date we are very happy with our purchase. I wouldn't hesitate to return in the future.
I just wanted to say it was a pleasure dealing with you regards the purchase of a new car this month!
You were friendly and straight up to deal with. Plus accommodating letting us take the car for test drive to my folks in Upper Hutt.
I will definitely recommend Wholesale Cars Direct to my friends as a good place to start any car shopping.
Thank you for sending the manual.
When it comes to used cars, WCD has the best ones to offer! I am glad to have done business with you guys again. Thank you very much!
July 2016 Kia ora WCD
Thank you for making the process of buying a new family car so seamless. It was great to work with you. Your knowledge and expertise were very much appreciated as was your patience, can’t be easy when the customer doesn’t know what they want! We are thoroughly enjoying our new wheels J
Warm regards Bonnie Wellington
I would like to pass on my sincere thanks to you for your professional attendance you gave us during the selection and purchasing of Liz’s new car! Your personal attention to meet our requirements exceeded our expectations.
We are very happy with the Alpine system installed and acknowledge and appreciate the savings you managed to broker on our behalf and have it installed in our tight time frame. As you stated you would order mats for us and have them delivered….Done!
So overall a 10/10 experience.
Richard and Liz Rotorua
A very big thank you to Kyle Sciascia and the team at Wholesale Cars direct. The service, friendliness, integrity and professionalism of everyone was outstanding.
From viewing to test drive, to purchase and after sales, they were just great. I would thoroughly recommend WCD as a dealership you can have total confidence in.
John Lower Hutt.
Dear Steve, Just a quick note to thank you for all your help with changing our car. In particular thank you for the efficient, non-pushy assistance and arrangements that were followed up on when and where agreed.
Kyle and Gabriel
Just wanted to say a very big thank you for such an awesome car buying experience recently when we purchased a Chrysler 300C 5.7 Hemi from you.
The car itself is fantastic in terms of condition, presentation and value. This coupled with the great way you looked after Trudy and I throughout the buying process, has made our recent purchase from you so enjoyable and special.
We would strongly recommend Wholesale Cars Direct to others and would be happy to promote the great care buying experience you offer.
To Kyle and the team at WCD,
I would like to say a huge thank you to Kyle and the team at WCD, I live in Auckland and have been searching the country for a 2008 or later V8 VW Touareg for a few months. I found my ideal car at WCD and started to deal with Kyle by phone. The whole process was very easy as any questions were answered within a a short time. Kyle was honest and prompt in getting straight back to me. Although he assured me the car was a great example, going on past experience, I opted to have an AA check done at AA testing station as I wanted the car up on the hoist so as to conduct a thorough inspection. Upon my report, I was told by the inspector that if he could have afforded this particular car, he would of bought it in a heartbeat. He couldn't believe the quality of the vehicle and backed up all that Kyle had said. I love my new ride and it is a fine example in superb condition. I have never prior to now not physically seen a car that I have brought but given the professionalism of my contact with WCD as well as the AA's report, I was confident in my purchase and will not hesitate to recommend WCD to anyone in the future. Thanks team and keep up the exceptional work.
Hi Bear, Just a note to say thanks again for the great service you give. As you know this is the second vehicle I have purchased from you in the last six months. First being the most stunning XF JAGUAR AND LAST WEEKEND A BMW 525I. Both of these cars were delivered in Spotless Near New Condition, it is a credit to your whole team. The BMW 525I, I PURCHASED OFF THE WEBSITE, sight unseen, and the reason I could do this was because of the service I received when purchasing the Jaguar back in January, and also having Total Trust in yourself. Many thanks again for Two Fabulous Vehicles.
Kind Regards, Marty Hawkes Bay
I would like to thank you and Bear for your help with my recent vehicle purchase.
The car was immaculately presented and your service and communication was excellent. I am very happy with the car. The after sales service with any problems was fantastic.
This is the second car I have bought from your dealership and I would be quite happy to buy a third when the time comes.
Many thanks George Wellington
Dear WCD team
Please accept my gratitude for the honesty and integrity with which you run your business. Steve was fantastic in helping me see the true economic benefit of getting a reliable car. He was patient with my process as I made a change from the DIY car guy to the owner of a high end car, so much so that my wife thanked him for the work he put in to changing my thinking. I now spend less money on cars and have time free for the kids and my own fitness and my cars are a whole lot slicker and safer. Steve really listened to my values around safety and reliability and helped me see that I needed a professional car to manage a professional life. Inevitably we purchase a second car within the same year as we were so impressed with your business ethos and the service. He helped me look at the second car with my three kids present and made them feel valued and included in the process and they are consequently really invested in the purchase. He respected their curiosity and did well to contain there excitement so that I could think through the logic of the purchase. Steve made me realise that I deserved a decent car and the break from worry and fuss of an old classic car.
There were inevitable niggles with both cars and these have been handled without question and in a fair and reasonable way by Kyle the after sales manager. I stated my worries and things got done promptly and at times things were looked into simply for reassurance. The team seem committed to building a committed and loyal customer base and I take my hat off to them, I trust them and they have earned customers for life from my wife and I. Authenticity, respect and relationship come ahead of sales and I really respect that.
Yours With Thanks
We are absolutely loving the Mazda!!! After searching around and finding it with you guys we are so happy we missed out on the car in Auckland.
They say everything happens for a reason and I think we must have been meant to buy the Mazda J
The condition is everything you said it was and we are very happy customers indeed. See you again in 3 or 4 years for an upgrade.
Dana and James Nelson
The service you delivered from the outset to our family was exceptional. You were kind, courteous and understanding of our need to purchase the right car for our young family at this time. It was evident you knew your cars and grasped how important it was to have the vehicle within a reasonable time frame with the parking sensors we requested. I would recommend you and WCD to friends and will definitely return when we feel the need to move on from the great vehicle you sold us.
I love my car so much!!!!!
I want to thank you for everything you have done to make the process so enjoyable. From the first time I enquired through to the minute I drove out of your showroom, you have been amazing!
So friendly, welcoming and helpful. Nothing was too much trouble!
I am so grateful and am already telling everyone about you and the team at Wholesale Cars Direct.
I will definitely be back when I’m ready to upgrade the Volvo.
Thanks again Steve.
First of all I would like to express my sincere thanks to Kyle Sciascia of Wholesale Cars Direct in assisting me in the purchase of my new vehicle.
I found him to be most courteous and very professional in the manner to which he dealt with myself and my mother. He was very informative and knowledgeable in providing us with a large amount of information which in turn played a huge part in my decision making process.
I am exceptionally happy with my new car and would have no hesitation is recommending Kyle & the team. If you looking to purchase a vehicle I would go straight to Wholesale Cars Direct and ask for Kyle Sciascia as he surpassed all my expectations and more.
Thank-you Kyle for all your help and assistance, it’s been an absolute pleasure in dealing with you.
Michelle Kapiti Coast
I recently purchased a 2008 Mazda Axela and wanted to express my gratitude for the great service you provided. I never felt pressured, you answered all my questions (without making me feel silly as I’m sure some of the questions were probably a bit silly) and you put me at ease with any concerns that I had.
As you know I had to return due to a small paint fault found on the car, but on arrival I was greeted warmly with a big smile and offer of your awesome coffee…....and I don’t even drink coffee much! WCD made an instant offer to rectify the issue without causing me any inconvenience.
In short, you and your colleagues have helped to make the whole ‘car buying’ experience very easy so I will definitely be recommending WCD to my friends.
Debbie Upper Hutt
Hi Bear Thanks for your advice and professionalism; went for a look and came out buying two cars one for me and one for my son.
The quality of service provided by yourself, Gabriel and Ramon was exceptional.
Would highly recommend you and the team at WCD.
Regards David & Chris Wellington
We would like to really thank you and Gabriel for helping us buy our ML63 AMG. You guys made the whole process stress free and enjoyable. We are particularly grateful for the effort you made in organising the extras things that we needed.
We have already been talking to friends about our happy experience with Bear and Gabriel and when it's time to change cars we will be back.
Cheers Colin and Bernadette Wellington
We were served by you on Saturday and Tuesday, you are a really nice and helpful sales person. You provided lots of professional information of the cars that we were interested in. We were looked after very well during the time we spent in your place, and finally we got our dream car.
Also, Steve helped me a lot with the financing part; he is very nice and patient.
Thanks for the comfortable environment and nice tea and coffee; we really had a good time there.
Kind regards, Yue Lower Hutt
I wandered in to WCD a couple of weeks ago with the distant thought of purchasing a newer car than my high mileage Subaru. I was met by WCD who showed me about the yard and indicated which cars would meet my expectations. An extremely tidy and low mileage TOYOTA AVENSIS caught my attention so after a week mulling over the options and looking round several other car yards, I kept returning to WCD and the Toyota. I negotiated a fair trade-in with WCD and completed the purchase. I am delighted with the new car and have enjoyed the newer vehicle. A week after I purchased the car, I was concerned that the battery was not up to scratch’ had it tested and it was replaced with a new battery without question. Overall I was very happy with the service and attention I received from WCD.
I must call in again soon for another cup of their delicious coffee and to find out what a couple of extra dashboard buttons are for.
Peter Lower Hutt
We are a blended family with young adult kids and we've been wanting to upgrade our family van. We knew exactly what we wanted. It has to be an 8-seater with electric sliding doors, reverse camera, big legroom and luggage space, and more importantly, it has to be within our budget. So my heart jumped when you showed us WCD's well-presented and 'muscled' Nissan Elgrand.
Though we've ticked all boxes, my more conservative partner needed convincing. The big question in his mind was, "do we need to do this now?" Well, he had a point there because we had earlier decided that we will just look around, and the van upgrade would have to happen later in the year when other commitments have cleared. But for me, it's now or never - this opportunity may not come again.
And this was when you came into the picture. We were shy to tell you our personal consequences, but you've somehow managed to gain our trust with your professional approach. We told you our concerns, and what scenario would allow us to do this purchase now. You gave us time to discuss and you offered good options. The next thing I know - we were the happy owners of our dream family van.
Thank you Ramon and staff at WCD, we wouldn’t have come back if we weren't happy with our first purchase eight years ago. Keep up the good work guys!
Y & D Wellingon
P.S. Sending you this thank you note from Auckland on our first family out-of-town trip in our Nissan Elgrand :)
Big thanks to WCD for the purchase of my Golf GT – doesn’t talk nonsense, tells it how it is – no games. Welcoming, professional and a pleasure to deal with. (Even though cars are not my thing).
To Kyle & Steve
This is just to say how pleased I was with how easy the guys at Wholesale Cars Direct made it to get into my Subaru BRZ. I live up in Hawkes Bay, so I wasn't able to look at the car in person but it looked great from the photos. So I was even more impressed when I turned up to find the vehicle in immaculate condition and they were wanting to make completely sure I was happy with the vehicle.
Needless to say I was very impressed at the quick, painless process. Kyle was away on the day, but Steve helped me through the process and was great to deal with.
I have already been highly recommending you guys to everyone I know!
James Hawkes Bay
Thanks for your help with my purchase of the 2012 Outlander in the last couple of weeks. When I came in the main intention was to look around and maybe have a test drive. From the service received, and clearly professional business that was in operation, I ended up buying that day and was confident that I was making a solid purchase. As the intention was not to actually purchase that day, I had not thought about bringing my trade in vehicle, so it was great that the trade in could be factored into the sale without actually viewing the car.
It was a nice cruisy feeling driving the car back home to Taranaki that day, but was pretty annoyed when a large stone hit the windscreen and put a sizeable chip in it. That's what insurance is partly for of course!
Thanks again WCD,
For your information, we were just looking and although trading-in our Toyota Hi-Ace and Honda Odyssey for another vehicle was on our mind but we did not anticipate it would happen that day. I guess it must have been the quantity and quality of the vehicles available in your showroom which is attractive. In addition and foremost, you and your team provided great service and it was stress free. For that alone, I have no hesitation in passing on my recommendation to friends and whoever wanting to buy another vehicle.
Thanks again for your services. Regards Pheng & family Lower Hutt
Just a quick note to thank you for the great service provided in my recent purchase of the Nissan Tiida. You made the whole process easy, providing all the information required and I never felt pressured. I will certainly recommend you to anyone needing to purchase a new car.
Regards Lorraine Lower Hutt
I just need to put a massive Thank you out there to WCD who helped me with the purchase of my new Audi Q7 it's an amazing car and sooo easy to drive with 4 kids its exactly what I needed and I have no regrets.
On the day we strolled in I had only 2 of my 4 kids with me and thought arrrg kids and car shopping no thanks but there was a play room for them, car seats provided for a test drive and he even supplied them with a light lunch, plenty of treats and a good time! Hubby and I were even treated to a flat white while we waited for the purchase to go through.
It was as easy as that done and dusted. I got to drive away with my dream car only a short wait later. Thanks WCD she looks gorgeous next to my Lexus and even better with me in the drivers seat lol.
Fabulous doing business with you.
Many thanks Taylor family Wellington
I would like to thank you for your outstanding service. I came in to trade a much loved VW Golf that I bought from WCD several years ago. You listened to my requirements and preferences and suggested a range of alternatives. You showed excellent product knowledge and throughout the process, remained fully engaged. At no time did I feel under any pressure which afforded me the time to choose the perfect car. Ultimately, I ended up getting a later model VW Golf GTI that I am absolutely thrilled with. The car is performing beautifully and thoroughly enjoying it. I have no hesitation recommending you and WCD to any family, friends or colleagues.
Excellent experience buying my car through Wholesale Cars Direct. Importantly they did not try to sell me the first car I looked at. Instead, had a honest conversation about what I wanted in a car. Found a perfect match! Thank you so much to the whole team, particularly Kyle. Strongly recommend.
Dear Kyle and the rest of the team at WCD,
A month ago we drove past your dealership as total newbies to the country and the area… and decided to have a look at what your dealership had on the floor as we needed a second car. Never was it our intention to walk away 2 hours later with not 1 but 2 new cars.
The service and personal touch at WCD is nothing like I've ever experienced in my life before. Not only did you take care of our car needs but you also took care of our little girl’s needs. Every member of the team was friendly, professional and kind and made us feel right at home.
You have a wide selection of cars for every budget and all the vehicles are show ready and I'm absolutely in love my VW Polo. The test drives were made easier by supplying us with a car seats for our princess. We weren’t inconvenienced to remove ours from our car and we had 6 different ones to choose from.
All our questions were answered and the after sale service….. well....all I can say is : It is out of this world. We were pleasantly surprised and will confidently recommend you and your team at WCD to everyone we encounter.
We look forward to dealing with you in the future.
Sincerely yours, Lizelle Wellington
I am absolutely loving my new car. She gets me around just great, and I really enjoy having a good hoon. The experience at WCD was genuinely great and I felt I could trust you guys to give me honest advice. My first car buying experience from start to finish was excellent. Can't wait to do it all over again!
All the best
Hello Stepan, I would like to take the time and send an email over a special thank you for the great sales service from you Stepan in the purchase of our Volvo S60. Stepan from the start and all the way through to handing us the keys you were a star in your professionalism, courtesy, friendly, honest and a great sense of humor. We were very pleased. We did not feel an overwhelming pressure to buy right away. We were treated wonderfully. All questions were answered and we were given all the information we needed to think over our decision had we opted to do so. I hate pushy salesman and had the opposite experience here. We will recommend you to friends. We would also like to extend a thank you to your entire staff as well, your dealership as a whole have provided us a great service and product. We will be referring friends and family over to you Stepan and your dealership in the future.
Thank you for being the company that you are and setting such a high standard. It really makes a difference.
Thank you WCD for all your helping with the purchase of our 370Z FAIRLADY. Absolutely wonder vehicle and I love it. We couldn’t ask for anything better from you and we appreciated the fair deal we got on our trade-in also. Thank you and I would recommend your service.
Cheers Tania & Darcy Lower Hutt
Hi Gabriel, thanks for all the efforts you & your team, especially Bear, put into making changing both our cars such a hassle free & enjoyable experience. You guys certainly pulled out the stops to make it happen. We will tell our friends & business colleagues.
Best Regards Glenn & Mandy Wellington
We just wanted to let you know how extremely pleased we are with our recent purchase of a Mitsubishi Outlander. We found our dealings with each member of the team to be friendly, efficient and professional. You made us feel like we mattered and you went out of your way to make the sale easy and stress free.
We will be spreading the 'WCD' name and making recommendations to the people of the Wairarapa.
Hi WCD I was extremely impressed with the professional approach I received from Wholesale Cars Direct in Lower Hutt. The atmosphere was attentive but relaxed and there was absolutely no pressure into buying. What I really liked about WCD and the team was that they listened to my needs, advised me and showed me a variety of options that was suitable to my budget. The showroom was immaculate and I was so impressed with the high quality and low miles on all their vehicles. I would have no hesitation in recommending anyone to call in and see WCD or any of the other sales team. I drove off with my new car, a smile saying I would definitely be back to trade in when I am ready for the next purchase.
Sheryl & Vern Lower hutt
I just wanted to say how much we appreciated the dealings we had with Wholesale Cars Direct and with yourself in particular.
You had a great range of cars available for us to have a look at and work out what sort of vehicle would best suit our needs. You were helpful and informative whenever we needed help, but you also gave us space to try different vehicles out when we wanted to. Thanks for your help – I'm delighted with the outcome.
Regards Mark Wellington
We were in The Hutt area a few weeks ago, having sold our camper/home and needing transport to get back to Dunedin. We ended up buying the VW Jetta from WCD and driving south in this lovely car. We are both most impressed by this vehicle. Just like to say thanks for the help you and the other members of your team provided over the two days we took to make the decision. I think we just about spoke to or dealt with every member of the staff there. It is a great team and very helpful, even to the point where one of the guys helped load our gear from the camper into the car. Most impressed. Thank you all for a very pleasant experience.
Regards Ian and Rose Dunedin
Lilly and I walked into WCD on a rainy day in January this year to buy a car each. I had made a quick phone call immediately before to let WCD know what we were looking for. When we arrived WCD swiftly showed us some excellent options and within 30 minutes we'd selected a car each. After sitting on the comfortable sofa in the corner with the heater on and cups of lovely espresso in our hands we signed the papers for two great cars - both VW's - a white Golf and a black Passat. WCD rolled out the red carpet and made the whole experience enjoyable. Thanks very much to all the team at WCD. Best Regards, Chris & Lilly.
Chris and Lilly Lower Hutt
I would like to thank you for all your help with the purchase of my new Honda Accord V6. I met you a couple of months when I brought my daughter out to look at some cars, and found your approach to us was very welcoming and you were always on hand to answer any questions we had and didn't pressure us into anything, which I found very pleasing. Which is why I came back looking for a car for myself. Once again thanks for all your help, I am very happy with my new car and the service I received from you, it was a pleasure meeting and doing business with you.
Tam Lower Hutt
Purchased a CLS550 Mercedes in January 16 from Wholesale Cars Direct.
The car is in spotless condition and mechanically excellent.
The price was fair and reasonable for the year and model of the car.
Delivery was arranged and delivered the car to the South Island.
Kyle and Gabriel were good to deal with, They were not pushy at all in any respect. They gave all the facts, to make your own decision on purchase of a car. In fact they were so easy to deal with my daughter and son-in-law purchased a car off Wholesale Cars Direct soon after I did.
Would deal with Wholesale Cars Direct again, as they are well oiled and have all situations covered to make an easy purchase.
We would like to thank you very much for your help and service when we were looking to purchase a new car. We had the opportunity to take a varied range of cars out for a test drive to see what we liked. We are absolutely wrapped with our choice. This is our second car from WCD and again had no idea of what we were looking for, we were open to suggestions and your help in procuring the choice of car was spot on.
The friendliness from all of the staff at WCD and the after sales support has been top notch and you don't make us feel as if we are just another sale.
We have no problems recommending you to any of our friends and will definitely be back when we need to update either of our vehicles.
Many thanks, Ang & Shane Lower Hutt
Good morning Gabriel,
Thank you for yesterday's email regarding the purchase of the Elysion at WCD. Our new car has been very pleasant indeed and Trudy and I love every moment of it.
The car is performing really well, turned some heads and we've had many positive responses to it which is always nice when you buy a new car. I must say your post purchase follow-up is a bit of a rare thing these days, most deals end at the door in common times. So thank you.
Greetings from a sunny Hawkes Bay.
Was great to meet you and have you show us around at WCD. Your attitude and mannerism towards young customers did not show any bias, thank you.
We are very pleased to be the new owners of the lovely car and also appreciative of the deal you worked out with us.
James & Jess. Wellington
Two years ago I purchased a car from WCD, so when I was ready to upgrade I wanted to go back to them due to the fantastic service I received with my first purchase. Once again I was totally impressed with the professionalism and attention to customer service from the first moment I made my first phone call to Kyle. He made sure that I was looked after even when he wasn't working. WCD truly care about you and your needs and will go above and beyond to make sure you are taken care of and satisfied!
With me being a customer service team leader, receiving legendary customer service goes a long way for me. WCD have a great team, who work together to provide amazing service. Thank you guys for everything. I will definitely be coming back for number 3 and will be recommending you to others.
Thanks heaps and keep up the good work.
Karen Lower Hutt
Just wanted to say thanks for a hassle free trade. Been a while since I have bought a car and was pleasantly surprised by the lack of a pushy sales pitch and for showing me exactly what I asked to see. Appreciated being able to take the car for a decent test drive and look over.
Loving the car, makes driving a real joy again.
Just wanted to again thank you for finding us a great family car. I really appreciated the effort you went to and the time you spent to understand what we wanted and then getting back to me when the right car came in. We are loving the new car and it ticks all the boxes. I also appreciate you easy going approach and the way you gave us lots of options to consider.
Many thanks and have a great holiday.
Regards Charlie Wellington
Hi Steve Thanks again for everything. Loving the car.
To the team at Wholesale Cars Direct. Thank you for your patience and support in finding us the 'perfect' car. While our intention was to look and see what could replace our Rav4, we took a couple of cars for a test drive and the Volkswagen won us over. We were made to feel special with no question too silly and no request too much trouble. Thanks Steve for telling us our oldie but goodie RAV4 was going to a happy place where retired cars go.(very convincing) If you're looking a team who listen to what you want and advise without being 'pushy' then we would have no hesitation in recommending Wholesale Cars Direct.
Meri and Geoff Porirua
Hello Gabriel. Thank you again very much for completing the sale. We had (apart from crappy weather), a tremendous ride home in the CLS. We love it! Again thanks, and could you also pass that onto Ramon.
Cheers and have a good day.
Les ‘n Jill Osten New Plymouth
Dealing with Bear and Gabe at Wholesale Cars was a pleasure. They looked after me, listened to what I wanted and found me my dream car. I would have no hesitation recommending their excellent service and high quality cars. Thanks for your help, I love my new car!!
Best regards Kylie Lower Hutt
We were on the look-out for a wagon to replace our old Nissan, and had already made a decision on the type of vehicle we were after. We had our eyes on the Avensis we ended up buying for a while before deciding to take it out for a spin.
We were pleasantly surprised by the laid-back, non-pushy approach you and the team took which made the decision really easy.
The after-sales service you provided was second to none which made the overall experience a positive one. We would not hesitate in recommending WCD to our friends and colleagues.
Cheers Aaron and Christy Wellington
We were initially drawn to Wholesale Cars Direct because of their large European range and quality. Everything about our experience was exceptional. The WCD staff were friendly, helpful and patient with all our questions. Special thanks to Stepan for going over and above to find us a vehicle that met our needs and lifestyle. From start to finish the transaction was very easy and quick. We highly recommend WCD and would not hesitate to purchase another car from them in the future.
Paul and Cheree Wellington
Just wanted to say thanks for a hassle free trade. Been a while since I have bought a car and was pleasantly surprised by the lack of a pushy sales pitch and for showing me exactly what I asked to see. Appreciated being able to take the car for a decent test drive and look over.
Loving the car, makes driving a real joy again.
This is the second purchase me and my partner have used wholesale cars direct for.
Very happy with the service we have been given both times. Great range of cars and always happy to let use test drive as many cars until we find the right one.
Would definitely use the guys there again. They make buying a car easy, enjoyable & importantly a stress free time.
We would like to say thank you to Gabriel and yourself. We appreciated your manner as we never felt any pressure from either of you when purchasing our new vehicle.
We have had a wonderful weekend filled with excitement driving our new Toyota SUV and would not hesitate to recommend you to our family and friends.
Paul and Jo Wellington
Very happy with the Q7. It certainly gets a lot more looks down this way compared to the A6 that’s for sure!!
We are glad we ended up going with the bigger engine too as it cruises like a dream. Thanks for your understanding
Buying from Wholesale Cars Direct was made so easy by everyone involved and the condition of your vehicles was exactly what you said it was. We would recommend Wholesale Cars Direct to everybody for their next car!!!
We moved from Napier seven months ago. Moving to Kelson we brought with us two vehicles one being a 1999 Toyota Altezza, Rs200, 6 speed manual, all leather interior, the car was a beautiful burnt orange colour. My husband had owned the vehicle for ten years. The Altezza had a point of difference that's why we loved it so much.
With it being my husband’s car and him working out the other side of Wellington we had contemplated over the last couple of months to trade it in and upgrade get something a bit more modern and lower km and he also wanted an automatic. We looked at a few different vehicles over the months but nothing grabbed us so we gave up looking.
Last week my husband went and test drove a Toyota blade at a Toyota dealership and really liked it and suggested I pop down and test drive it. I did that and the salesman was unhelpful and gave me an unrealistic trade in price for our Altezza and was not going to go the extra mile for me in anyway shape or form so I thought that's it I will never be back here again and I will take my car and money elsewhere.
The next day I popped down to Wholesale Cars Direct as I had seen they had a couple of Blades on the lot - popped inside and come across Kyle Sciascia.
I told Kyle what we were looking for and he checked out our Altezza and appreciated that it was a cool car and that it had a point of difference – he rang his man and gave us a wonderful trade in price.
Things were starting to look up. Kyle then said to me come and check this car out and I said don't be throwing a spanner in the works and pointed to this really cool car it was a very similar colour to our Altezza it had leather interior and 18 inch alloys this car had a point of difference.
I said, “what is it?” and he said a Toyota Blade. Wow it was love at first sight. Kyle said take it for a drive, take it for a few hours, it's got gas here are the keys. I couldn't believe it.
The thing at this point that stood out to me the most was that Kyle appreciated that the car we were trading in had that point of difference, and he obviously knew that the standard car wasn't going to jump out at us so he pointed me in the direction of a vehicle which also had a point of difference. So I take the car for a few hours and take pictures and sent them to my husband as he was at work and he thought it looked nice. I take it and show family and friends then I take it back to Kyle.
So Kyle and I chat some more not about the vehicle but he actually got to know me as a person and I got to know him as a person. Not at any stage had I felt pressure by Kyle that I had to buy the Toyota Blade. I truly felt humbled by the extra mile he had gone so far. I grabbed my car and said to Kyle my husband would be in to see him – “not a problem” Kyle replied.
The next morning my husband popped in there on his way to work. There were a couple of things with the Blade my husband wanted sorted and that was no problem - Kyle was a man of his word and got them sorted.
The next day we went to collect our new car. Our Altezza had personalized plates on it and Kyle, once again a man of his word, said they would sort all of that and they did. The plates got changed over no problem at all. Kyle then went over our new car and explained everything about it from how to start it as it is key-less to how the stereo worked.
The thought of buying a new car to us was daunting as we were trading in something we loved to buy something that we don't know BUT Kyle and the team at Wholesale Cars Direct made the whole experience so easy and the team there went the extra mile for me and my family. Every time we walked in the showroom we got made a coffee and got a hello from the staff and upon leaving in our new car Kyle handed our four year old son a bag of sweets.
Wholesale Cars Direct go above and beyond for their customers. I would not buy a vehicle from anybody else but them.
A huge thank you to Kyle and the Team.
Kirsty & Warwick. Lower Hut
I went to WCD to buy a car and ended up buying two! I had been to some other car yards but did not feel confident enough to purchase. I also have a low threshold for sales patter which often leads me bidding farewell to the sales person.
At WCD I was approached by Stepan. He had a friendly and genuine manner and I found that I could have a laugh with him. I actually quite enjoyed our interactions. Stepan listened to what I wanted and did not try to push anything onto me. He also left me alone at various points to take my time looking at the cars. Consequently, I felt confident enough to make a purchase that same day.
I returned home to tell my wife what I had done and also gave a positive report on my dealings with Stepan and on the quality of cars at WCD. She returned with me the following week to pick up my VW Golf. She met Stepan and ended up buying a Polo. She had been doing some internet research on the cars but had not visited any showrooms. It was because of Stepan's dealings with me and the same service given to my wife that she ended up buying the Polo, again on the same day.
We have also found that Stepan's after-sale service is also excellent. He cares about the customer being happy and we are.
My partner and I recently went browsing through the WCD yard to look at the cars. I've always wanted a newer Mazda Atenza and came across three that I liked, however only one caught my attention as it was the only manual transmission. One of the salesman, Bear, approached us and asked me a few questions. I already had a car financed, but he gave me options which would allow me to pay off the old one and get the one I was looking at!
After much thought about whether or not this would be a good idea, if I could afford it, and is it worth trading up, I decided to take it for a test drive ... AND I LOVED IT!
After half an hour of driving around, Bear and I had another chat about the car and I accepted. I was then passed onto Ramon, who did all the paperwork. Very fast, efficient, and what I like! I was given different payment options which was also great!
I find these people professional, know what they're doing and talking about, and I have already recommended people to go there for their next car!
Recently we purchased a car from Kyle. Our intention on the day was to just check out a couple of models and look at some other dealers.
Kyle approached us and we explained what our purpose was. He was very accommodating by showing us some models and letting us review these cars without any hard sales pitch.
We purchased a car on the car even though we had no intention. I believe this happened because he aimed to show us what he had available and let us reflect on these cars.
The whole establishment impressed us how professional it was from clean premises and very tidy cars as well as the staff appearing to have a very high standard of dress.
When negotiating for the car Kyle did not display the stereotype of a car salesperson. He was patient, compromising, not aggressive, and fair. Post purchase of car he has been genuinely helpful and sincere.
I would recommend Kyle to my friends with no hesitation.
A very satisfied customer.
Horst & Leigh Wellington
We are very happy with the CRV we purchased. Thank you for your effort in finding us the right vehicle.
It was nice to see a familiar face when we arrived to have a look at the yard. It was great that you took time to listen to what we were looking for in our next vehicle. The main thing we were after was a reliable family car with generous internal space. You managed to provide us with a few options and helped us to find the right car on our very first visit. It was thoughtful of you to give us our own time to discuss and test drive the cars and make our own decision. It was again a pleasure to deal with you.
WCD has impressed us with its large selection of quality vehicles and its family friendly environment. Our son had a lovely time playing with the toys in the play area. The nappy change table (with nappies for different ages) and the nice coffees were a nice touch too.
As I was thinking to buy a good family car, we visited your store in early September. In the first instance I met Stepan. He approached me while browsing all of the cars in store. He was very good at evaluating customer's requirement & showing them the right car. He took time & explained to me in detail, for all chosen cars. Also offered me test drives. Once my wife came from her work in late afternoon, he explained for a second time all of these cars.
While test driving he was a very friendly & a comfortable person to talk at ease with. He explained to me all functionalities of the car in detail. I really enjoyed this, as nobody explained this to me while I bought my brand new year car (two years back).
All of this prompted us to buy a Mazda Premacy.
He really did create a win-win situation for both parties.
During the delivery day, Bear was also very helpful to sort out some of functionalities as they were in Japanese language. Overall I'm very satisfied with my car buying experience with WCD & particularly Stepan & Bear were fantastic in their customer services.
Rakesh Lower Hutt
Thanks for your email. Yes I am loving my new car and want to thank you and the team for your great advice and you made the whole experience of updating my car easy and stress free.
I would definitely deal with WCD again.
Stepan, just a note to thank you for your patience and help, in getting us settled into our great little car. We have been doing some practice runs, and are now a lot more comfortable with all the bits and pieces within the car.
All the best
Rod and Marea Lower Hutt
Tēnā koe Stepan, I am happy to say that I totally love my new Mazda Demio. Whilst talking and asking questions to better get an understanding of what I was looking for, your expertise and patience with me was much appreciated. You managed this without imposing any of your judgments on my choice of model, make or colour. I appreciated your time and of course conversations shared whilst walking around the yard.
I would definitely recommend WCD to friends & colleagues. Thank you very much for the experience. It was all focused on me as the customer as opposed to the quick sale. You made me feel valued as the customer and I respect you for that and commend all the WCD Team for all your assistance.
Adrienne Lower Hutt
I would like to thank you for making the process of purchasing my car so easy. Thank you in particular for explaining everything when I collected it and for programming all the radio settings for me. It was very helpful, particularly for a non-technical person like myself. I found you and Wholesale Cars Direct to be extremely professional throughout the whole transaction and I would have no hesitation in recommending you to my friends.
I’m very much enjoying driving the Golf.
Thank you again.
My wife is very happy with the BMW550i we recently purchased from WCD. We were very impressed with the service we received from Kyle. Kyle was professional in his approach and kept us fully informed throughout the sales process. As we purchased this car unsighted, (we reside in Christchurch), we needed to have full confidence in Kyle and WCD – this was achieved early on in the sales process. Kyle and WCD had the car transported to Christchurch at no charge to us – we were delighted when the vehicle was delivered, our expectations were exceeded.
Our thanks to Kyle and WCD.
Richard & Ros Christchurch
Hi Kyle and the WCD Team,
A big thanks for your efforts in facilitating the sale of a Toyota Alphard with us.
Kyle went out of his way several times to make sure we had all the right images and checks done and the one small problem we identified was rectified without an issue. All up a great experience for us. We are delighted with the vehicle and the price we paid.
You showed great integrity throughout the sales process, keep up the good work and you will have many more happy buyers.
I just wanted to write and tell you how pleased we are with our VW Golf, which we collected last week. The relaxed manner we viewed, test-drove and purchased the car made it all so easy (too easy??). We also really appreciated how we were able to trade our vehicles at our convenience, and the quick responses to all my text/emailed questions.
Will definitely recommend you and WCD to any friends and family in the market for a new vehicle.
Thanks for your email following up on the purchase of the Audi. Was nice meeting you and the team. What can I say it was a brilliant drive home, the car was amazing on the open road, it kind of exceeded my expectations. And yeah the pictures on the website didn't do the car justice really. As a buyer you know many places can say yeah great condition etc etc but then the car never lives up to it, but that's why I was so happy because the car was pretty much immaculate. It is a risk buying from out of town for sure, but I felt throughout the whole purchasing experience that the team were genuine and in all honesty I just knew I had nothing to worry about. And it was greatly appreciated. I'd give the whole experience dealing with you and the team a 10 out 10, with thanks to Ramon too for putting in the hard yards there on the deal. So yeah I've no qualms in saying it was a great experience.
Thanks again mate Cheers
I would like to thank you WCD & Gabriel + Ramon for help in purchasing my 2008 BMW 335I. I was impressed by the service and information given to me the first time I looked at the car and the condition of the car & all other cars at your yard are immaculate.
When I came back and decided to buy the car the deal was good & the transaction process was excellent & all my questions were answered. Would buy here again & recommend topeople looking for cars.
Joseph Lower Hutt
Hi My Mazda MX5 is everything the seller said it would be. Just wonderful. The sale itself went very smoothly, Wholesale Car Dealers being efficient and helpful. I would certainly recommend WCD to potential buyers. The transportation to the South Island, arranged by WCD was done by a company that was outstanding.
All in all 100% satisfaction to both the seller and the seller’s choice of shipper, and the shipper as well.
I feel very fortunate
Hi WCD and Steve,
Many thanks for your help when buying the Outback last week. The car is great and the buying experience was very good too. I was impressed by your friendly and efficient service, and how quickly everything came together.
I am happy to recommend WCD to anyone wanting to buy a good quality Japanese import.
From the first time I contacted Kyle about the BMW 120i he was excellent, providing a detailed description of the vehicle, which was great as we were travelling from New Plymouth and didn't want to be disappointed.
When we arrived at Wholesale Cars Direct everybody was very friendly and we soon got to see the vehicle. It was in exactly the condition that Kyle had described. After a road test the deal was done. We had been looking for a BMW 120i for many months and this was by far the best example we had seen.
Many thanks to Kyle and the team for a pleasurable experience in buying a car. We would have no hesitation in recommending WCD.
Paul and Julie, New Plymouth.
I would like to thank WCD for their excellence in the way they conduct their business. It is not too often these days that one comes across a business with such excellent service where promises are made and kept. High quality and a strong professionalism by everyone involved.
Firstly, Steve Bottrill, the salesman who I dealt with, was very professional and the process was smooth, at no time was it pushy. Promises were made that if there was anything wrong with the vehicle it would be put right by WCD, and this proved later to be absolutely true.
Secondly, the vehicle was of high quality, I have had it checked thoroughly and it is almost like a new.
Thirdly, the process was painless, the paperwork, the registration, the fitting of the tow bar all completed in the promised couple of hours.
And the icing on the cake, two faults were subsequently found with the vehicle and WCD very quickly resolved these problems, costing not a small amount of money to WCD. Kyle worked with me to resolve this all very quickly and I was very pleased again how professional it was. Absolutely no quibbles and painless.
I have to congratulate your business, it has been a pleasure buying my Hilux from you. I have no hesitation in recommending WCD as the place to buy quality second hand imports. I will certainly be back when I need another car. As far as I am concerned, why would I go anywhere else!
Keep up the good work
All the best to you all and thank you for a great car buying experience.
What more can I say - 3 cars since 2004 all from Wholesale Cars Direct. I won't go anywhere else and I recommend them to everyone.
I've bought a Toyota 2 seater roadster with them, and now my second BMW. Thoroughly reliable vehicles and all presented to an immaculate standard.
I've always dealt with Kyle and his vehicle knowledge is second to none and his patience endless. He is professional on all levels and shows integrity - he does what he says he's going to do.
Wholesale Cars to me stands for quality, integrity and above all great value. I won't go anywhere else.
Sarah Lower Hutt
Sarah and I are so happy with our Subaru. We were impressed by the professionalism and integrity of Wholesale Cars Direct. We were referred to WCD and are delighted with the results.
Great work - thanks to all involved,
My partner helps NZ companies build world-class customer service into their culture. She’s got an eagle eye for that sort of thing, and very high expectations. She's really enjoyed our car buying experience with you and WCD. She's already mentioned WCD to a number of our friends. So you’ve definitely scored a 10 of 10!!!
Let me start by saying, I hate spending money on things I can't hold, I worry about being screwed over on prices and I don't like car dealerships.
I had been looking for a new car for 9 months. I have looked all over NZ, at all types and makes of cars. Then I happened across one at WCD. I looked at others of the same ilk throughout NZ but was enamoured by the pricing and the quality of the cars on offer. I had no issue getting the AA to look at the car and all came back ok. So despite my initial concerns as mentioned at the beginning of the spiel, I took the plunge and bought the car.
I had so much reassurance from the guys at WCD and after a 15 minute phone conversation with Steve just having a chat, we finally got down to finalising everything. It felt more like I was chatting with friends than anything else and, despite my insane amount of questions as I worry about everything all the time, nothing was too much. I had a list of requests and they were all dealt with in a professional manner.
I would recommend WCD to my friends and anyone who may be reading this. I can, with some assurance, recommend that you buy the M135i!!!!!!! I have not had any experience like I did when I was buying from them and I haven't even met them. Cheers WCD for giving me the opportunity to do business with you and helping me to buy a car that will undoubtedly make me lose my licence!!! (i.e. - it's too quick!!!!!)
Dr Winrow. Invercargill
I absolutely love my car. The service from start to finish was absolutely AMAZING! I have been recommending WCD to all so hopefully you have some more business come in ASAP.
Thanks very much for the service WCD provided in the purchase of my new Lexus. I am very happy with the quality of the car which is almost in new condition and also with the service you guys provided. I thoroughly recommend you to anyone looking to buy a good quality used vehicle.
Thanks and until the next purchase.
We really enjoyed our car-buying experience with Kyle at Wholesale Cars Direct. We got exactly what we needed in less than 2 hours—during a long lunch break from work. The staff we met were knowledgeable, helpful, and kind. We recommend them to anyone who is looking for a vehicle.
Matt and Becky Wellington
Sorry we didn’t catch up today but I believe you were on a well-earned break. We were served today by Steve his service was exceptional.
As you are well aware we have been into your dealership more than once in the past year. I appreciate your honesty when we were selling our car and when we were purchasing our new one.
I have been amazed every time at the presentation of your cars from what I have seen they are second to none. Once again I thank you and your team for a very professional and happy positive experience of buying a car from your dealership.
See you in a couple of years’ time maybe!
Peter and Sandra Wellington
The car arrived as planned and we are very happy with it. Buying a car is always a major purchase for any family and can be very stressful, but on this occasion, we found it a fun experience and you were great to deal with. You clearly have a sound knowledge of all the vehicles on the yard and Wholesales Cars have a great range to choose from. The cars are immaculately presented and on appearance look brand new.
The one thing we really enjoyed was at no point did we feel under pressure to buy and we could make decisions at our own pace.
Many thanks for your assistance last weekend.
We have continually returned to WCD because of the quality of the service. This continued last weekend. You were understanding of our needs, informative, encouraging and not pushy.
We appreciated the time you spent with us particularly to make sure we fully understood what we were purchasing and how to use it once we had!
While we had no thought of walking away with two cars we are very pleased we did!
Regards Andrew and Max Wellington
My wife May bought a Lexus car from you last month She loves the car and was very impressed with the personal sales attention she received from you and WCD . I thank you very much for your personal assistance.
Ian Lower Hutt
This was my first time, choosing and buying a new car and I must say how grateful I was that it was such a great experience.
A customer’s opinion is formed within the first five minutes and this was certainly the case for me. For a start Keith who I dealt with wasn’t trying to ‘sell’ me a car . He was aware that I was looking for a car of manageable size with good all round vision and with a wow factor. He allowed me to have a look around without any pressure until the right car found me. A Mini One dressed for the occasion!! He listened to what my needs and preferences were and helped me clarify whether or not the car I had chosen would do the job. Keith listened, engaged with me and provided great service.
The team at Wholesale Cars Direct were very friendly and indeed worked as a team. They were easily identified on a photo board and it was obvious that together they bought a range of skills and resources to enhance the customer experience. The whole process of finding, buying, trading and negotiating was seamless and thanks to all the team I ended up with a vehicle that was right for me.
The environment at Wholesale Cars Direct is very welcoming and accommodating, our 3 year old soon made herself at home in the play area, we were all happy with the experience, I had a great coffee and got my new vehicle and she got to play, watch telly and go home with a treat from the lolly jar.
This company went over and above what my expectations were, they not only provided me with a car that was all they said it would be, but they went that extra step and had sensors and Bluetooth fitted and were very patient in making sure I was comfortable using the technology.
I feel that I went into Wholesale Cars Direct as a random customer, but after dealing with the team and making a purchase am sure that I would be more than happy and confident to return for any future purchases.
James Nordstrom says, “Making your customers Raving fans is the competitive edge today”
Well done WCD you have another fan.
Regards Dee Porirua
I would like to tell you how delighted we are with our SLK200 we purchased from you (Wholesale Cars Direct). One of the problems with buying a car from a dealer sight unseen is you have to rely on the say so of the dealer and in the past this was very risky. I have to say that my dealings with the staff at Wholesale Cars Direct was friendly, helpful with no pressure to buy. When they say that the car is in pristine condition they mean it, The SLK200 was in new condition just as they said it was and we are delighted with it. I would have no hesitation in recommending this company to anyone considering buying a car.
Regards Colin Blenheim
Living in Whangarei it is difficult to locate a car of choice. Looking for a nice Lexus IS350 took me all the way to Wholesale Cars Direct where they had a very nice selection of import vehicles. Working with Kyle and the team was very pleasant and after due consideration my wife and I drove all the way to Wellington to test drive a very special Lexus which we ended up buying. They had promised the car to be in excellent condition and it was. Once all the decisions and paper work were settled we headed for home with the full intention of stopping at the Chateau in National Park. However the Lexus was such a pleasure to drive we kept going and drove all the way home. Wholesale Cars Direct promises and delivers.
I Just want to write you a quick note to say thank you to Stepan! Thanks for his honesty and dedication while selling me my car last week.
Stepan and Gabriel, thank you so much for answering all of our questions honestly, we are happy with the car we purchased. If any friends looking to buy cars in future, I will be sending them to WCD, and telling them to ask for Stepan! Thanks again.
Della Lower Hutt
I’m one of those hard-to-please people who always wants hard-to-find features in his cars. Having previously owned a car with Intelligent Cruise Control that feature is now a “Must-Have” for me. The Merc. CLS 500 that I purchased from WCD must have been the only one with Distronic available in NZ right now so I am well pleased. Given that I live in Rotorua, Wellington was a bit of a stretch for me but the car looked good on their website so I bit the bullet & forked out a deposit to hold it for a week. A few emails later & we reached tentative agreement on my trade in. When I finally turned up, the Merc. was immaculately presented & everything they said it would be. Two hours later, all of the formalities were taken care of & I was on my way; really professional & efficient service. I have since had the car checked out by our local accredited Merc specialist. He couldn’t fault it & he too is highly impressed. WCD will be my first port of call in future. Thanks guys! Geoff Pearson Rotorua
A no-nonsense, business-like approach that puts paid to the idea that imported vehicles should be regarded as somehow inferior to their NZ new counterparts. Customer service is beyond what many franchised dealers claim to offer and the quality and presentation of the vehicle we purchased reinforced that impression. More than happy to recommend Kyle and the Wholesale Direct experience.
C&J Hutt Valley
Hilary and I were grateful for the "top shelf" service you provided when we were looking for another car. Buying sight unseen has it's pitfalls and you were most efficient and helpful as we went through dotting the "i's" and crossing the "t's". We look forward to this level of service continuing as / when required. Cheers,
We highly recommend purchasing your next car from WCD. Kyle was highly professional, he listened to our needs and anticipated others. The car was well presented plus arrangements were made to add a stereo, tow bar and roof rack at discounted rates. Every promise was fulfilled leaving us feeling confident in our well researched purchase.
N Parker Wellington
I have just bought a BMW from WCD and would like to share my experience.
1. The car The 2012 BMW X1 x drive 3.0I I bought has to be driven to experience it, but it is a beautiful very enjoyable car. More importantly this model is not even available in NZ with this unbelievable engine (as far as I know), and considering its age, perfect condition and very low millage (14000kms) the price was an absolute bargain.
2. Website The website provides vast amount of reassuring information about the dealership, and with the easy search facility and available pictures gives enough info about the cars to be able to choose even without physical visit.
3. Service, communication The communication, service from the first contact was very friendly, personal, building trust with the team. Everything is explained in great detail, there are no empty promises or cheap tricks to get consumers into the shop or into commitment.
4. Physical dealership The actual dealership in Lower Hutt is very impressive. It is huge and organized according to car categories. Cars are displayed in a clear comfortable manner. There is such a selection, with such perfect condition and low millage that if I didn't set my heart on the BMW I could have chosen another 5-6 cars easily...
On location there is a well-oiled team work finishing the transaction within a very short time despite the place being very busy.
Bottom line: I think from now on when buying cars WCD is going to be my first choice.
I just wanted to say thank you for the service I received of you guys at WCD.. Bear I know you’re a salesman and you sold the car to me, but it wasn't done in an underhand way, we had fun and you made me feel at home straight away! I couldn't fault your knowledge on the VW's and you know I'm into to the Golf's in a big way, I spoke to you a few weeks ago, and when i came back to see the R32 I didn't want to be served by anyone but you! such a great guy..
Ramon, you also gave faultless and totally painless service- the Finance side is a total pain for a customer and it was smooth and no messing about, you told me facts and didn't mess me about, i know it was a pain getting a settlement figure, but to have everything sorted within half a day.. well that speaks for itself.. so a big thank you..
both of you are a credit to your profession and I can hand on heart say I would happily shop with you guys again, I've got a keeper in the R32..
So just a big thank you, and when I'm passing I'll be sure to pop in and say hi..
It was with genuine surprise that we weren't accosted by a 'car salesman' when we entered your premises. After being greeted by consultant Keith we were asked for our main concerns and criteria. I underline consultant because we were consulted on all manner of ideas and issues. My main issue, having recently suffered a back injury, was that the seating be supportive and comfortable and that the vehicle could be entered with ease. We were shown a number of vehicles in our price range and each was described to us in depth by KK (knowledgeable Keith). The technical and engineering detail was for John to absorb because we were downsizing to a single vehicle so this replacement would need to be reliable. There was no issue of time constraints or clock watching, in fact I spent a good deal of time just sitting in cars and listening to interesting conversation (not just cars) after all one does have to sit for quite some time to decide if the comfort level continues.
We finally made our decision and the Honda is now in our garage and we are both very happy. The trade was completed by Gabriel who was equally efficient, understanding and pleasant. All personnel we met were uniformly agreeable and we do not hesitate to recommend WCD to everyone.
John & Vivienne Hutt Valley
We started thinking about a new car and decided that something practical was the way to go (after doing several drive bye's past a Dodge Challenger!) and WCD was the third car yard we visited following tonnes of online research, in true style. We were sold really from the beginning, mostly due to the laid back approach that Kyle and the staff had - they didn't make us feel rushed, in fact quite the opposite.
We asked tonnes of questions and Kyle was able to match us up with a suitable car, we took our time on the test drive and really felt that the price was right, absolutely competitive based on what we'd seen!
Kyle always followed through on call backs etc while we sorted finance. He made himself available by text which was really helpful as my work days are hectic. He even helped us entertain the little one on the day and was considerate of that while we worked through things. I didn't feel rushed or pressured at all, which can't be said for a lot of sales people.
Kyle hooked up the Bluetooth with my mobile phone which was even more helpful as I wouldn't have ever got around to that! :)
We absolutely love our car! It's so perfect for what we need and felt the deal was a fair one. I've even text Kyle since with various naive questions about the functionality and he's always happy to respond with helpful answers! Definitely above and beyond what I expected from a car purchase experience.
Thanks heaps, we would buy from you again! Following in both parents' footsteps who also have bought from your shop for some years now.
All the best.
My name is Peter I am the proud owner of a wonderful car a BMW 550i 2008 touring it is very high spec car.
It is the car I was trying to buy in Auckland.
After months of trying nobody up here could get what I wanted not on price or features until I found Wholesale Cars Direct Wellington on Trademe.
I started looking on their web site (tyre kicking for a couple of months emailing and texting a couple of phone calls). All the time the guys at WCD Treated me as a real customer nothing was a problem at all. Really nothing and I am a difficult customer.
Well in the end we fly down on New Year's Eve to by the car we had chosen..
On arriving it was everything the guys said it would be..
It is truly the best BMW I have owned I have had 3 ...4 counting this beauty ... 2 X5’s a 318i wagon and this 550i touring.
The service I have experienced from WCD since is way above what I would have expected ... Nothing is a problem /really nothing ... The car is just amazing The price and finance is amazing The recommendation of paint and leather care product make maintain the new car look of my car real easy (I have people stop me still asking what model is this 2015) And down to the mechanical warranty the small issue I had was sorted in Auckland no problem ...
I would highly recommend WCD to anyone country wide as the made the service I had experienced in Auckland from new and used car yards a joke
When I again buy a quality used car, I will not go beyond Wholesale Cars Direct. From my first Internet contact with them there was a real, sincere and proactive person in touch with us. He took time to understand our particular circumstances (replacing a written-off vehicle),
Geographic situation (living around 90 minutes drive from the sales yard) specific requirements and desires for the replacement (type of car, it's length to fit in our garage) and other particulars.
Without being pushy and with patience and respect, Kyle - our contact there - kept getting back in touch with suggestions or just to check how we were getting on.
I was very, very impressed by the car yard. In fact that term doesn't do it justice. Large numbers and range of cars, all presented well. Obviously very busy but also very customer orientated. We got a good deal. Not as sharp on the price as I might have wanted
but they said bluntly that they do not compete on price but on quality of product and service. They lived up to that claim. The Peugeot we bought was comparatively low mileage but had been fitted with four new tyres and came with a MVTS check list. It is ideal for our needs.
After sales service! Because it was a direct import from Japan the Owners Manual was in that language. Not a lot of use to us. Kyle said he'd see what he could do for us, and three weeks later we had it. So that's why they have us for not only a satisfied customer but also a future one too.
Good morning WCD,
We had an enjoyable trip home in the Mitsubishi ASX we purchased from Wholesale Cars Direct yesterday. No problems at all!
We'd like to thank you very much for the whole trade-in and purchase experience at Wholesale Cars Direct. Right from the start you impressed with your polite and helpful approach and your knowledge of various aspects of the car we were looking at, bearing in mind the huge stock of vehicles on your site. We appreciated your action in seeking answers to questions we raised. Thank you for allowing us to take the vehicle for an extended test drive.
Given the stress that naturally accompanies the sale and purchase of vehicles, you and Steve Bottrill put us at ease and made the whole process as enjoyable as possible; thanks for the lovely coffees too. We were impressed by the efficiency of the whole procedure in the office and the approach taken by you and Steve. All the cars on site appeared to be presented in immaculate condition, something we don't always see on car yards.
We'll be more than happy to recommend your business to anyone wanting to buy a high quality used car. Trading and buying a car is not easy for most of us, but the friendly and professional approach shown by you and Steve did has left us feeling very happy about the whole transaction.
With thanks and best wishes,
Diane and Lindsay Whanganui
We were in the market to trade in our old car and acquire a new one.
Whilst looking around and trying to achieve this, we happened to drop in on Wholesale Cars Directs showroom at Lower Hutt.
I must admit that we were impressed with the products, the pricing and the whole set up in general.
There were a range of cars on display with very agreeable prices.
The staff were well turned out, pleasing to the eye, courteous, friendly, helpful and last but not least, professional.
It was clear to see that they enjoyed what they did and worked very well individually, and as a team.
We wish to commend all for that.
We finally made our selection, and right from this time onwards, to the closing of the deal, we dealt with very clued up and professional staff.
An important point to mention is that they stand by their products, which are good to say the least.
Also, should they decide to do so, they can display generosity, which in today’s day and age, is as rare as hen’s teeth.
We were lucky enough to experience this generosity a few days ago.
All in all we wouldn’t hesitate to recommend them to anybody who happens to be in the market for a car.
Jeanie, Ali and Jehangir
P.S. Their coffee making machine is one to die for!
Just wanted to thank you for helping me in the process in buying a vehicle from Wholesale Cars Direct Ltd.
I was a bit hesitant buying a vehicle from pictures only but it was delivered to me in mint condition as stated and definitely a bit nervous banking such a large deposit also, as there are so many dishonest people and business's out there.
I absolutely loveeee my Jeep !!
I would highly recommend to anyone who is endeavouring to buy from you that it is a safe and simple process and was impressed with your helpfulness to guide me through the process without any hiccups. I really appreciate it.
I'd like to thank both you and Kyle for the excellent service you have provided me.
I have always been pleased with the service I have received, the professionalism, friendliness and always willing to go that extra mile has exceeded my expectations.
Such a commitment to great customer service is to be commended.
I can't thank you enough.
Cath Upper Hutt
Excellence is a quality that something to be appreciated, Steve and the team at Wholesale cars not only define this word but exceed it in every aspect of their care and concern they show for their customers.
My Wife and I have purchased our last three cars from Steve at Wholesale Cars Direct lower Hutt, and it is always our first choice. Steve is incredibly professional, informative and approachable, he is someone who really looks at your needs, Listens to you, and then goes out of his way to ensure you get the best possible options available to suit your life style and your budget.
The after service from the team is incredible, and they are more than happy to answer any queries weeks after purchase. Steve and the team have made sure that we are 100% satisfied with our purchases, and we will happily continue to recommend them to others.
Paul and Faye Lower Hutt
"Great customer experience"
I have been going to WCD to buy my cars for years now, I have always been very happy with the excellent service I receive and they certainly exceeded my expectations with my recent purchase.
Originally I was coming in to buy a 7 seater car, after taking a couple of cars for a test drive I decided on a Subaru and I left there pretty happy knowing that my new car would be ready the next day. After some serious thinking that night I wondered if I had made the right decision buying a family car rather than a car I really wanted.
The next morning I had another look on their website and saw it - Toyota Blade Master!! I instantly knew I had to give this car a test drive. I was a bit nervous about emailing Kyle to ask if there was any chance I could take this car for a test drive as I knew that they were getting the 7 seater car ready for me to pick up the next day.
I eventually built up the courage to ask him if the Subaru car I choose had been worked on, yes it was. I asked Kyle what are my chances of taking the Blade for a test drive, this was not an issue at all.
After taking the Blade for a test drive I knew this is the car that I wanted, WCD had to cancel my original paper work and reprocess the new paperwork for the Blade. They had already done the work on the 7 seater car and also put a new stereo in it, but still this was no problem for them. I felt really bad as I felt like I had mucked them around, they reassured me that this was not a problem.
The paper work was sorted out that day and I could pick my new car up the next day, I was so grateful to Kyle and the team for making this happen they even put a new stereo in the Blade for me, this I was not expecting.
I highly recommend their company to all my friends and family when they are looking for a new car.
For my gratitude I made them homemade cupcakes and a cheese spread with bread for going the extra mile for me, I left there with the car I really wanted and they had full tummies for afternoon tea - it was defiantly a win, win situation.
We would like to say thank you for all your help and the excellent service during and after the purchase of our new car. Being from down south in North Otago we couldn't find the right car in our area that ticked all our boxes and so we really appreciated your advice and support in our purchase as it was a huge decision to spend money on a car that we had only seen in photos. The whole experience was stress free and easy. The car is absolutely immaculate, and we are extremely happy with it....was the perfect choice for us! Would not hesitate to recommend your company to friends and family and would definitely deal with you again in the future.
Tracey and Jason Oamaru
We'd just like to thank you so much for making our recent car purchase such a pleasurable experience.
Having perused a number of other car yards beforehand, it was delightfully refreshing to finally deal with a salesperson who took the time to listen to, and more importantly understand, our needs before presenting us with choices. You also gave us plenty of time to drive a selection of vehicles, and we felt in no way hurried to make decisions. In particular, we appreciated the fact that at no stage was there any real pressure put on us to buy, and the whole transaction was carried out both very efficiently and courteously.
A great customer experience is something that is often overlooked, but we feel that Stepan and the rest of the team at Wholesale Cars Direct go out of their way to ensure that as their customer, this is what you will get.
Based on the team's professionalism, and the level of service we received, we would happily recommend Wholesale Cars Direct to anyone looking to buy a vehicle; we'll certainly be back when we need another one.
Suzanne and Spencer Upper Hutt
Hi Stepan I would like to commend your team on your friendly service and advice during the process of buying our Subaru legacy GT recently. big thanks must go to Stepan for his personal, friendly sales style. My questions were all answered quickly, honestly and respectfully with all the technical details.
I wouldn’t hesitate recommending WCD as a first place to stop when looking for your next car, whatever that might be…..they probably have in near new condition right now,
Well done guys.
I recently purchased a Volkswagen Golf though Wholesale Cards Direct. I was impressed by the efficient friendly service I received and highly recommend purchasing a car from the company.
Rosemary - 'Happy customer' Paraparaumu
I am delighted with the car and it is going well. I would like to thank you for the service from start to finish which was not easy for your guys with me being in Christchurch. The car arrived quickly and was in immaculate condition and the guy who delivered it was great (so sorry I have forgotten his name).
The car was entirely what I imagined and lived up to my expectations. I had not driven a C30 prior to buying it so it was a bit of risk!! However, it is the fourth Volvo I have owned and I am enjoying driving it just as all the previous models. It has the same solid build and I am hopeful that the engine will keep me into my old age.
Thank you once again. I would add that I would have no problem in using or recommending your WCD in the future.
Best wishes to you.
To Who It May Concern
I have recently bought a new used vehicle from Wholesale Cars Direct in Railway Ave in Lower Hutt. I had the pleasure to deal with Bear van Niekerk, one of the salesman in the showroom at WCD. He very quickly ascertained my requirements and showed me a number of vehicles that may have been of interest to me and in the price range I wanted to pay. He was very knowledgeable about the various vehicles he showed me and could answer most of the questions I had about them. He helped work out a deal with the trade in vehicle I had and I settled on a 2013 Mercedes A180. Bear was friendly and very approachable. Bear was very professional and very customer focused. He answered all my questions and helped me with whole process of buying the vehicle right through to the finance deal. Everything went smoothly and efficiently. I have found the experience I had with Wholesale Cars Direct excellent. The vehicle I bought was in excellent condition and I have not found any fault with it. I would most certainly recommend Wholesale Cars Direct to other people if the occasion arose.
Mark Lower Hutt
The trip home was great thanks.
My experience with WCD was exactly what you’d hope from a professional car dealership. Great helpful and honest service, follow up phone calls and a beautifully presented vehicle on pick up.
I took a chance and purchased my vehicle unseen, as I am an out of town purchaser, I was pleased to say the vehicle exceeded my expectations.
Thank Kyle and the team at WCD.
I would like to compliment your team on the excellent service and advice they gave me when I recently purchased my new car. A huge thank you to Bear for the great effort he put into the sale. I am over the moon with my Subaru Forester and have to compliment you on the quality of your vehicles. We enjoy our car very much and I will definitely see you again when we need another vehicle in the future! If my mother was still driving I would have send her to you without the slightest worry…and that says a lot. Thank you for making my purchase a most enjoyable and painless experience! Thanks Bear!!
Maritz Whakatane, Bay of Plenty.
Recently I purchased a BMW 530i from Wholesale Cars Direct. Right from the start Stephan explained the features of the car and then arranged an extensive period for a test drive so I could appreciate the car under different road conditions and be happy with my choice. I was very impressed with the quality and presentation of the cars at WCD, which sets them above other car dealers. All documentation and finance was done in a short time, turning what normally can be an arduous process into a hassle free experience.
I would like to thank Stepan personally for his helpful and pleasant attitude and no-pressure sales style. Follow-up calls to ensure that me and the car was performing well and to inquire if I had any questions was also very much appreciated.
I would certainly purchase further vehicles from WCD and have no hesitation in recommending them to friends and acquaintances.
Thanks to Stepan and all the Team at WCD.
Regards Mike Churton Park
Hi Gabriel, Kyle & Keith,
Just a short note to let you know how impressed we were with your presentation, assistance and after sales service. My wife and I have brought a few cars over our lives ranging from used cars from various dealers to new cars from BMW. Your approach to customer service surpasses them all – very helpful, pleasant and no pressure. Nothing was too much trouble. Also letting us test drive a good selection really helped us to make the right decision.
Particularly impressive was your after sales service when a fault message came up on the car. Your prompt attention in taking ownership of the issue and follow up in ensuring the problem was completely solved was absolutely top notch customer service. Some dealers would have probably not wanted to know about it.
Once again, thanks. We are really happy with the car and will be back when looking at our next change.
Kind Regards, Terry & Carrol Levin
Hi Gabriel This email is to say thank you for your assistance in finding me the Lexus IS350. I just want to record my pleasure in dealing with you and the high standards of WCD.
I appreciate the smooth sorting of the documentation and really appreciated Kyle taking me through the various features of the car before driving it away.
Thanks again and all the best for the festive season.
Tony Jack Waikanae
Hi Kyle and Gabriel,
It was great coming down to Wellington in search of a vehicle, and finding you guys. Though it wasn't as Sunny as in Napier, despite that, with an umbrella, Gabriel really showed us around despite a dull day, he picked out the best options, based on our requirement. It was a dream birthday gift for me. Gabriel was really helpful and patient as we test drove so many vehicles and changed our minds, he was still full of so many ideas and never ending vehicle options, he also gave us some great and honest advice on the vehicles fuel economy to match our needs. The best part was when he helped us narrow down the best 3 options and decide on the final test drive.
The Rav4 has already been put to the test when we drove back to Napier, and we are really proud of this choice. And most importantly, finance was sorted with Ramon's expertise, who gave us so much information on how the loan scheme works for us first timers.
The customer service provided by everyone who assisted us at WCD was just excellent and the icing on the cake was the birthday gift personally given by WCD. I highly recommend WCD to all my mates who are looking into buying quality vehicles.
Kind Regards Rafi & Zakhia Napier
I’m writing to say many thanks to Wholesale Cars Direct for the great service I received this week when buying a superbly presented Mercedes. As I said to you I hadn’t realised that a car sales company such as WCD existed in Wellington with such a great collection of up-market vehicles all looking as if they had just rolled off the production line. I really was astonished at the range and number of cars available. The other thing that impressed me was the level of service that everyone in the company gave to make buying a car something easy and pleasurable.
I am very grateful for the time that Bear took to show me the cars he thought I would be interested in and for being so helpful despite my going back to look at some cars a second or third time. He was patience personified and a fund of information on each car.
And I particularly want to express my thanks to you for your overseeing of the whole process. Mark was certainly right in his recommendation to me of you and of WCD – the cars and the service are outstanding and I will certainly have no hesitation in recommending the company to friends and acquaintances. I’ve done so already.
Ailsa Salt A Happy Customer. Wellington
Recently my wife Jill, and I purchased a 2007 Mercedes Benz E550 from your dealership. We wish to express our sincere gratitude for the manner we were welcomed, many courtesies given and guidance offered as we worked toward determining the vehicle we wished to purchase. Our thanks to you for taking us under your wing and being so helpful throughout the process. We did enjoy the rapport we quickly established along with your honesty and integrity. Thank you. Both Jill and I were impressed with the range of vehicles on display and the immaculate presentation of each. Our vehicle was impeccable and I commend those responsible for the grooming. Without doubt the best I have experienced.
We will definitely return to Wholesale Cars Direct in the future and thoroughly recommend your team for their friendliness, professionalism and warmth.
Our personal thanks to you and your manager.
Les and Jill New Plymouth
Hi Gabriel Quick and belated thank you for your personal assistance with the purchase of the Volvo XC70 from WCD last weekend.
Appreciated the no hassle but regular follow up and very professional approach by WCD.
Absolutely loving the car after using it thoroughly for a week – ticking all the boxes.
Having recently purchased a Nissan Dualis, we wish to express our appreciation to Wholesale Cars Direct for the outstanding, friendly and very personal service we received from the whole WCD team.
We were so impressed with the immaculate presentation of all your vehicles and also with the extremely customer friendly premises.
What a pleasurable experience buying our car was!
Your company is to be congratulated on your incredible ethos.
We will certainly recommend WCD to our friends.
Thank you so much
Barbara and Brian
I am writing this letter to express my compliments on the outstanding service I and of course my husband received!!!
It really is a ‘pleasure’ to have the ‘dodgy car salesman’ nowhere in sight of Wholesale Cars Direct. Keith listened to us in what we are looking for and was very informative/ knowledgeable on the car that we buying and also on other cars etc. I appreciate the fact that your company also gets parts, tyres etc at a discount for customers because of your relationships with companies who supply these items, this is still available after we have bought our car! We will definitely make use of this facility.
Keith has also told us that you are the only dealership in the country that pays a salary and not commission on every car the dealer sells. That would certainly alleviate the necessity of ‘pressure to purchase’ from a customer’s perspective.
When we want to look at purchasing any other vehicles, your company will be the first we will look at and buy from. Plus we will certainly be recommending you to anyone else we know of that is wanting to purchase a car.
Once again thank you so much.
As senior citizens, my wife and I are put off by the hard sell of many car salesmen.
On a recent trip to Lower Hutt, we called at WCD to view a car of interest advertised on the net. It took our eye due to low kilometres, great presentation and fair pricing for the year of manufacture. Many vehicles look good in the photos but disappoint when viewed in reality. After looking in two cars, a well presented young man quietly made his way to us and bade us good morning. Enquiry as to whether we required assistance, where we looking for any car or type of vehicle in particular.
“Tyre kicking” came to mind, but I resisted saying so. It was indicated we were on holiday and looking only, at this stage. The vehicle of interest was pointed out amongst the many in the yard and its general condition appeared excellent. He had obviously summed up the type of vehicle that may be similar in description and specification of interest us, and indicated other options in the yards that may be worth consideration.
All cars were low kilometres and excellent presentation. One particular hatchback appeared to tick most of the criteria on my checklist, and an obligation free test drive (if we had time) was hesitantly agreed by us. On return, it was offered that if the vehicle was what we wanted, delivery to northern city by transporter could be arranged. Trade-in was also an option.
Photocopy of vehicle description, features and photos, together with agreed costings and offer to hold the vehicle available for 3 days, left us feeling satisfied the sales team had done all to make for informed non-pressured sales pitch.
After exhaustive scan of the net, visits to numerous car sales on the trip home, and around our city, it was decided to accept the WCD offer.
Delivery was straight forward and all aspects of dealing with the team at WCD a pleasure. Fussy pensioners can be assured, for non-pressured, fair priced, well presented, low kilometre vehicles, fit for purpose, WCD would be hard to fault.
Gold card holder
I would like to thank all at WCD who made the purchase of our new Mazda Axela such a breeze!!
A special personal thanks to Gabriel Smith for helping us choose the right car for us and making the whole process so smooth and comfortable. Also a special thanks to Ramon Willis for the finance side of things, which again was hassle free!
To be honest, we have never had such an enjoyable experience through a car dealer! From start to finish the service has been nothing but consistent, professional, friendly, informative and approachable, which is why we chose WCD. WCD are anything but the cliché car salesmen! We never once felt forced or scared off since the day we stepped foot in your yard.
We like the fact your service and support does not stop once we’ve driven our new car home.... staff have been very helpful with our queries afterwards too and ensuring we are 100% content with our purchase.
So again thank you very much for your assistance (and magnificent coffee!). We will (and have already been) speaking very highly of WCD and would instantly recommend to others in the future.
Warm regards from two very happy customers,
Rob and Katie
First off I would like to say what an amazing well run business WCD is, including the perfect presentation of all the cars in the different showrooms.. These guys have worked out what the customers want, honest clean low mileage cars at sensible prices.. Keith Newson helped me through the maze of BMWs and Mercedes till I finally hit on the Beemer I wanted.. His knowledge of European cars was outstanding and he spent probably an hour running me through all the extras this car had even before I test drove it.. A Monaco blue 325i BMW in pristine condition...What an awesome car...
I got a bit cheeky with the price of my trade in only to be sorted out rather quick by Gabriel the manager... he eventually offered me more than my car was worth and a deal I couldn't refuse.. At delivery time Keith gave me another hour of his time going over the ins and outs of my new car... All the staff I met were friendly and helpful and nothing is a problem... And that massive coffee machine, what can I say about that beast?
Thanks again to Keith, Gabriel, Steve, Ramon and others who made my whole buying experience something I can pass on to others, and you are all definitely worthy of that impressive line-up of business awards...
Hi Kyle I would like to just say thank you for your help in acquiring my new car, as I live out of town and couldn’t get to the yard to look at the car you were very helpful in assisting with questions and on to sorting out payment and delivery. All very well handled and my car arrived in perfect condition as you had said it was.
Thanks very much and will definitely recommend WCD to my friends
Excellent car, competitive price and great service. Really impressed by your commitment to make sure the car is exactly right not just on the day of sale but afterwards too. Exemplary customer service, I would definitely recommend WCD. Thanks guys, Gabrielle and Kyle. Great team.
We just wanted to extend our thanks to you and the team for helping make our vehicle purchase relaxed and fuss free. I was really impressed with the quality of the vehicles on display, and the knowledge of all the guys we spoke to. At no time did we feel pressured to make a purchase.
Thanks for helping us choose a vehicle that suited our needs – after having owned it for a couple of weeks, we know we made the right choice. I, like you, am a Subaru convert.
Look forward to doing business with WCD again in the future.
To all prospective car buyers
Gabriel, who sold me my car was one of the best salesmen I have dealt with. Nothing was a problem. He had no problem with me trying out several cars, and explained things very well. Never pushy, he just wanted me to make the right choice, which was quite difficult as there are a lot of very nice cars to choose from.
Kyle and Steve had very good people skills and made me feel at ease. Any questions were well explained, and extra’s such as window tinting and mechanical insurance were no problem.
The cars were presented in immaculate condition inside and out. The best second hand cars I have seen in the Wellington area. I would recommend WCD and the team to anyone, and I will be back in a couple of years for an upgrade! Keep up the good work all of you.
I would like to say a massive thanks to Stu and the team at Wholesale Cars Direct.
Sunday the 3rd of August I went into WCD in shorts and a hoody wanting to look at the Nissan R35 GTR. Without hesitation Stu took me over to where the car was stored and showed me around. I wasn’t judged for what I was wearing and I cannot rave enough about the customer service from Stu, Steve, Ramon and the team at WCD.
It is easy, painless and very quick buying a car from these guys so I would recommend WCD to anyone!
Thanks Stu and the team at WCD, I really cannot express how happy and impressed I am with the car and with the experience in dealing with such a friendly and professional company!
We are delighted to add our glowing comments to all the many others you receive at Wholesale Cars Direct.
Our recent purchases of a Peugeot 207 and an Audi A4 has been a stress-free and thoroughly satisfying experience for us. It is some time since we changed our vehicles and becoming involved in, for us being older clients, the buying and selling of motor vehicles, something we were not too comfortable with. However, here we must thank Kyle unreservedly for his making us feel comfortable and important as customers. I was particularly fortunate in his showing me the Peugeot with it having been in WCD's possession for only a matter of hours and especially thank him for that timely suggestion. I was hooked of course! Rodger is delighted as well with his Audi and likewise, the superb service from Kyle.
The paperwork was problem-free and straight forward. Thank you also to Ramon, Gabriel and Steve. You all seemed to know who we were so thanks guys for that.
The coffee was pretty good as well!
Elaine and Rodger.
We would like to express our thanks for the enjoyable experience buying the Rav 4 from WCD, you guys made what can be a stressful experience an easy one.
We liked the way you do business, the staff we dealt with were not pushy but very professional and friendly and special thanks goes to Gabriel as nothing we needed to know was too much trouble for him & he made sure we were fully briefed in operating the vehicle before we left the yard .
Thanks WCD you’ll definitely be on our list of places to visit when our next vehicle change is due.
Artie & Dayle.
I would like to thank you for your amazing support and patience in assisting me in the purchase of our new car last week. You and your team were very professional and friendly at all times.
We really appreciated your advice in helping us to choose the right car which was presented in immaculate condition and we are delighted with it.
I can only praise your excellent service and I would have no hesitation in recommending you to my friends and colleagues.
To the team at WCD,
I just wanted to say a big thanks for all your patience, help and advice when we bought our new Subaru last week. We're really happy with the choice we made, having test driven quite a few cars. We never felt like you were pushing to make a sale, and you made it clear to us on several occasions that your aim was to make sure we found the right car at the right price.
This is the second car we've bought from WCD and we wouldn't hesitate to return to you next time. In fact, your website is in my favourites list and I will be checking from time to time to see what you have available.
I'll be sure to recommend Wholesale Cars Direct to my friends and colleagues.
Thanks again, it was pleasure doing business with you, and see you next time,
Pete and Lyse
I would like to express my sincere gratitude to you and your colleagues, for the fantastic support given to me by yourself and Wholesale Cars Direct.
Your company’s commitment to ensuring that I remain a happy and satisfied customer has been outstanding. The support is certainly the best I have ever experienced, and I will definitely be praising and recommending your company to all my friends and acquaintances.
Please accept my genuine appreciation of your assistance.
Recently, we bought a couple of company cars through WCD. While we were looking we never felt pressured to buy. The salesman was knowledgeable and helped us fill the specific requirements we needed for our vehicles. We did our financing there on the spot with Ramon who was stellar to deal with and made us feel very relaxed. Unfortunately, there was a slight problem with my car. My car was taken in immediately, problem found and parts ordered ASAP. Kyle was friendly and fast about the situation. The aftercare of a customer, to me, is just as important as purchasing. At WCD their purchasing and aftercare service were gold standard. I would and have been recommending WCD to anyone who is looking to buy a new car.
Hi, please pass this on to the top man at WCD. I want them to know of my happy customer experience!
I have just purchased an awesome little Mazda Alexa.
Can I say that I have had an fantastic experience dealing with WCD. Your approach is refreshing and I will defiantly be pointing people in your direction.
I usually hate having to deal with sales people, I usually feel bullied and get the worn out sales pitch, I know what I want, I don't want to be told that I want something different. Your team on the other hand was laid back and felt genuine and trust worthy. I felt no pressure to commit to anything I didn't want to.
They were more than happy to cater to my requests, and put me at ease over any concerns I had.
I'm a very happy customer
Good afternoon Steve and Ramon
Received car, Very happy, Car is in much better condition than I expected. Your service has been outstanding.
Thank you very much.
In my past experience going to a car yard can be a stressful and pressured experience with the thought in the back of your mind that you are constantly going to be taken for a ride- and not in a vehicle. So it was with some trepidation that I started the car search and began the hunt for my first decent car ever. In total, over a three week period I visited 8 car yards- most only once. Why a car yard? I wanted the security of knowing the background of the car, getting the right warranty and appropriate trade in and financing. I brought my car at WCD- why? For best service, least hassle, least pressure, time to think, to look at options and to try them out, a personal approach to getting the right fit with just enough advice for me to know who the specialist was. In all- it was easy and I got an awesome car out of it. Would I recommend them? Definitely- and don’t bother with the other 7 yards like I did.
Kyle.......just wanted to say a massive thank you for ALL your help with our big purchase. It was a big undertaking for us living out of the area & spending so much money on a vehicle without seeing it. You made the entire process from my initial contact thru to delivery, absolutely painless, & for this we are very grateful. The car is exactly what we wanted & it is exactly how you described it.......immaculate. We can't thank you enough for your honesty, integrity & mostly for answering all my questions! We would have absolutely no hesitation recommending you to our friends & family if they're ever in the car market, as for us........you'll be hearing from us in a few years down the track! Thanks again for all your help.
Lou & Josh Reid
To Whom It May Concern
I would just like to say what a wonderful experience I had buying a car from your firm.
Your salesperson Dan listened to me and understood everything that I wanted in a car and delivered with no fuss or bother. I was given a good price for my trade-in and the finance for the balance was handled quickly and efficiently by Ramon. As I didn’t like the radio system in the car I was offered a couple of other choices of which I chose one. This was ordered and fitted before I picked the car up – no waiting needed.
I was acknowledged by all members of staff that I came into contact with and they were all very helpful and polite. Your show room and surrounding areas are all clean, tidy and very inviting. Your coffee machine is awesome!
It was a pleasure doing business with your Company.
My wife and I went into Wholesale Cars Direct looking for 2 vehicles with very specific requirements in mind for our business. Not only were the staff very friendly and knowledgeable , they were thoroughly professional and easy to deal with. I at no time during our visit felt under pressure or any obligation to purchase a vehicle, and I found that the staff were able to listen to our needs and point us in the right direction, giving us a lot of options. After making our selection, going through all of the paperwork was completely painless. All in all, it was definitely the best experience I have ever had in purchasing a new vehicle. I have absolutely no hesitation in recommending WCD to anyone who is in the market for a new vehicle. Outstanding!!!!
I’d just like to say that my experience with purchasing this vehicle has been an absolute pleasure from beginning to end!
Being in Auckland, I must admit I was a little bit apprehensive with buying a car ‘sight unseen’ from Wellington but from our first contact you were so professional and courteous that it just inspired confidence both in your company and your products!
My car arrived yesterday and I am so pleased with it, it is every bit as good as promised and I can wholeheartedly recommend your company and especially yourself to anyone who is looking to buy a vehicle.
I will certainly be contacting you when it comes time to change cars.
Many thanks and all the best!
Kind regards Dave McCrow-Young
Thanks to the team at WCD, from the moment I walked the car yard, test drove, purchased, and the post purchase courtesy calls, the entire team at WCD were terrific.
Everyone was professional and just a delight to deal with making the whole experience so easy.
Thanks especially to Gabriel & Steve the customer service was fantastic.
Regards Lesley Francis
Just wanted to drop you a note on my purchasing experience from WCD.
The reasons that I have purchased 5 cars from WCD in 6 years are simple, they have a great selection of quality cars that are all competitively priced, the WCD team are extremely easy to do business with, I have been more than happy with every car I have bought(and traded back), their post sales service has been exemplary, but moreover, trust has been the deciding factor for my repeat purchases – I'll be back.
I want to give you some feedback. Not only on the vehicle I purchased, a 2007 Lexus IS350 but also the service and support provided by you and your team there at WCD.
The car –
Magic. What else can I say. WCD always display their vehicles at their highest standard.
It is obvious that when you purchase a vehicle from these guys that all possible care has gone into ensuring that the car will live up to the purchasers highest expectations. The Lexus is certainly doing that for both myself and my partner .
An exceptional car presented at its best.
The team –
Gabriel, Steve and Kyle who I dealt with are great.
The team at WCD go out of their way to make the buying process easy.
You never feel pressured into making a decision and they have always been willing to answer any questions I have.
Back up and support doesn't stop once you sign the deal. I feel comfortable to phone or call in at any time if I have any questions. Like "what the heck does that button do"
Thanks to the team at WCD.
Regards Pat Kelly
Have really enjoyed dealing with Gabriel and the team from Wholesale Cars Direct. My wife and I brought our first car from them in 2011 and the service we received then was outstanding, so we wanted to keep our business with them.
Recently we have purchased another vehicle from Wholesale Cars Direct and the service we got from Gabriel, Steve and Ramon was exceptional. We weren't just customers to these guys, we were part of the team. They kept us informed every step of the way, and nothing was too hard for them. What we found appealing in dealing with the team, was being able to do a lot of the paper work over e-mails and a few simple phone calls.
Thanks Gabriel, Steve and Ramon for all your help. We were certainly be keeping our business with you and the team for a very long time.
Kind regards Donald Le'afa
I just wanted to let you know how thrilled I am with my new car.
Because I'd had such a fantastic experience when buying my last car from you, 'Wholesale Cars Direct' was the first place I visited when deciding to update it. The first thing that surprised me when returning after 4 years was that not only were you still there Gabriel, so were a number of other familiar faces, including Ramon in the Finance Department. To me this clearly shows what a great business you operate. Everyone was so friendly, called me by name and even offered to make me coffee (you have the best coffee machine by the way!). The entire team just seemed so relaxed and friendly and there was certainly no hard sell or pressure to buy.
You were very thorough in listening to my needs and I was impressed with the number of great cars you had to show me within my budget. In some ways I was so spoilt for choice that I felt I needed to go away and do more research on some makes and models I had not considered.
A lot of people had told me over the years that cars in Auckland were substantially cheaper, so I decided to extend my search a bit further afield. Why I wasted my time on this I will never know! The difference in dealing with 'WCD' to the multitude of dealers and traders in Auckland was as vast as night and day. The selection and presentation of your vehicles is far superior to any I inspected in Auckland. Your team also displayed such an in depth product knowledge, whereas with many of the car traders I visited, I found myself explaining to them what the various features were.
You certainly live and breathe your business ethos which is "a preparedness to go the extra mile". I did ask for the radio band to be expanded, car mats, a car manual and an extra key as a condition of sale. You agreed to all without haggling and even ordered top quality custom mats which I was not expecting – proof to me that you like to undersell and over deliver.
I learnt one valuable lesson from my vast research and that is that I should not have looked any further than 'WCD'. Your cars are not only very competitively priced, but some of the very best on the market; whoever does your buying for you certainly sets a very high standard.
As far as I am concerned, the service I received in dealing with 'WCD' was not just great, it was exceptional.
See you again in about three years time Gabriel.
Kind Regards, Lynne Graham
Firstly, thank you very much for helping us choose our car (Silver BMW 525i) on Saturday. Emma & myself would like it known to your boss, that we both thought you were integral in helping us choose our car. Your honesty, no pressure, relaxed, easy going and professional approach, to us as customers, was of an exemplary standard!
We would also like to mention Ramon in being helpful with our finance options. He was very helpful explaining to us clearly and concise our repayment plan. Thanks Ramon!
Lastly, it is clear to see Wholesale Cars Direct have exceptionally high standards with their professionalism within the car sales industry. I was very impressed with the intro on the web, which led us to use your services. WCD, in my opinion are second to none, based on my own experiences of purchasing cars back in the UK, with the presentation of their fleet at all levels, and the purchasing process.
Steve, I look forward to using WCD services in the future and although I love the Beemer sitting on my drive, I look forward to purchasing another vehicle from yourselves!!
Thanks very much Steve. Rob
Good morning Steve and Gabriel,
Me, James and especially the kids would like to thank you for your great service. You looked after us as soon as we arrived, we are grateful with everything that you did for us and we LOVE our new car.
I will be coming back to you when I want to change my Nissan March hahahaha...hopefully soon.....we will certainly recommend you to any of our friends and family who will be looking for a car.
Once again thank you.
Regards James, Pepe and the kids
We are sorted! The new van is parked right outside my office!
Thanks for all your help. The whole WCD team was fantastic to work with.
I would just like to re-iterate what I said yesterday that the service we have received from both yourself and WCD has been first class.
When we initially bought the car we noticed that the WOF had expired and after a quick phone call it was arranged for us to get the WOF completed straight away
Then this week, after the car would not start, I contacted WCD and you arranged someone to come and pick up the car, leave us a loan car and took the other car to be repaired straight away. This meant that there was no inconvenience to me or my family at all. During the following days you have been in communication with us, letting us know what was happening with the car and when we would expect to get the car back. Whist it is in for repair you have happily listened to a few minor issues we have with the car and got them repaired at the same time.
I would like to say a big thank you for the excellent customer service that we have received and would be happy to refer friends/family to WCD in the future.
Just wanted to say how happy we are with our GTI and the transaction was so smooth. Thank you so much for your excellent service.
Just thought I’d drop you a note about the car. We had a very enjoyable trip up the island today. The weather was great all the way so we really enjoyed the trip.
The car drove absolutely faultlessly. It was a pleasure to drive, really. I thought I might miss the cruise control that I used quite regularly in the big Holden, but I was surprised that I actually found I didn’t miss it at all in the Blade. Probably because it is really a more fun and engaging drive and I enjoyed being on and off the throttle at times.
The totally unexpected bonus was that it was Wellington to Auckland on a single tank of gas. You have to be so impressed with that! If someone says to you that a 3.5 litre V6 Blade isnt economical you can tell them you had a customer who left wellington with a full tank and refilled in Auckland 800km later at a cost of $102. And we got home in 10 minutes under 8 hours with 3 stops. So we weren't driving like your grandma!
Long story short, I am absolutely delighted with the car! Over the moon really, and i never thought I’d say that about a little hatchback. So, thanks for your help.
In short, I would be more than happy to purchase another vehicle from Wholesale Cars Direct in the future. Maybe one of those real nice Mercs you have? But Lotto might have to help with that one!
I've recently purchased a car from your team, through Kyle Sciascia, and would like to provide you with some feedback on the experience.
From the moment I stepped onto your yard I felt comfortable to look around as I needed and to be able to ask for help when I was ready. The approach of letting the customer know that they can browse at their leisure, followed up with good, honest advice on car models and purchase options was excellent.
The pre-purchase documentation which included the VINZ check for each vehicle combined with Kyle’s direct and honest approach made me feel comfortable enough to buy without having the vehicle inspected as I felt assured that any problems that I may find, post purchase, would be quickly dealt with. Since buying the car I have noticed the odd minor thing here and there and Kyle has bent over backwards to deal with it quickly and with a minimum of fuss. This is how buying a car should be, congratulations to you and your team for making this such a pleasurable experience. I wouldn’t buy from anyone else in Wellington.
I would like to say thank you once again to WCD for the awesome customer service which is second to none, both before sale and after sale. The auto electrician sorted the fog light problem yesterday quickly and efficiently and I got my warrant of fitness. Hoorah!
All the staff I have encountered at WCD have been friendly, professional, have listened to what I want/need, and above all provided exceptional customer service. My husband and I recommend WCD to anyone who asks us. I look forward to seeing you in the next year or so to buy another car. I am not sure what will beat an RX8 though…. ! Any ideas?