Apologies for the delayed review, I have been super busy - I appreciate your patience!
I am absolutely beyond impressed by my overall experience with Tasi and the team from WCD. From the very first moment to the end result, everything was streamline and I felt supported the whole way through.
Me, knowing essentially nothing about cars - definitely had more questions than any car salesman would want to be answering. Tasi, from the moment of meeting him, heard me out and really helped in simplifying the cars and all of their pros and cons when comparing to my personal situation. I visited many car dealerships that week - WCD were the only team that showed genuine care and an interest in helping me achieve my "car goals" :D
Tasi is an absolute dream to deal with and I have already recommended quite a few of my friends to WCD as well because of this, I honestly cannot speak highly enough of these guys! If you are at all on the fence with deciding whether to purchase with WCD, take the plunge! It was definitely worth it for me.
And after all of that amazing service, would you believe it? - The sensational service kept coming! I requested to purchase the car with the condition of them replacing the 2 front tyres, as they didn't appear to have more than a few months tread on them - they swiftly agreed to do so and then when I went to pick it up I was shocked to see that under goodwill they replaced ALL FOUR tyres for free. I couldn't explain how impressed I was by this point.
Nice work WCD, I will be coming to you for my next car and will continue to refer my friends and family your way!
Buying a new car of any value, is a really big deal for most people and a lot of car dealers forget this and take a very casual approach to their customers.
This was not the case when dealing with James Thompson from Wholesale Cars Direct in Wellington. He was able to answer all my questions and totally understood what I was looking for in my new car.
Despite the dealership being at the other end of the North Island it was worth the trip South.
I was so impressed with James and all the staff I decided to buy a 2nd car for my wife at the same time .
Its heading North today on a freighter
Bay of islands
Susan and I had the pleasure of your company and assistance during the process of trading and buying a Toyota Aqua X hybrid used car With Wholesale Cars Direct on the 2nd July.
Your attitude was professional and genuinely friendly.
The vehicle was presented well and all questions answered to our satisfaction.
You came back to us with a fair trade in price for the vehicle we were disposing of and made the process seamless.
Thank you for your help and we would not hesitate in recommending you or your company to anyone in the market for a used vehicle.
Gerald and Susan Bull.
We wanted to say thanks to you, Ramon and the team at WCD. You made the whole process and experience of finding the right car for us super easy and hassle free - including an extended test drive for the day to make sure we were 100% comfortable with the vehicle.
Even after the sale was complete, you went above and beyond by replacing the windscreen (at no cost and without us even requesting it) when a surface scratch on the glass couldn't be polished out. It's great to see a business standby their promises and provide an outstanding level of service.
Carl and Kim
I just wanted to drop a few lines and say thank you to your great team.
I bought a BMW 116i from WCD after checking out a few other cars dealerships.
WCD is may be not the cheapest dealership you'll find but you've got a huge variety of cars and every single one is in a mint condition.
With a place like this you can buy a second hand car with a peace of mind and don't worry that something will break shortly after, and I'm more than happy to pay a little extra for that.
Tasi was absolutely awesome with helping me to pick up the right car for me, take it for a test drive and explain everything about its features.
I worked with Ramon on the paper work as I preferred a finance option, he made sure everything goes smoothly and offered to add a breakout insurance, seats and paint protection with a very affordable price.
There was quite a nasty scratch on the boot, Tasi made sure that the team buff it up and I barely can see it now.
I arranged a pick up on the next day, upon my arrival the car was parked inside with all the documents and ready to go, Tasi welcomed me with a coffee and a big smile.
You'll defiantly see me again in a few years!
Hi Tasi and the Team,
We just wanted to congratulate Tasi and the Team at Wholesale Cars Direct, Lower Hutt on our recent purchase of a Mazda Atenza Wagon. Tasi was extremely professional and totally pleasant to deal with. His gentle manner and no pressure sales style made the whole experience so relaxing that I would happily recommend WDC as a great Dealership to transact with now and in the future. The vehicle was beautifully presented on viewing and upon actual sale was ready for delivery in less than 2 business days which was outstanding given the “after-market” accessories work and other requested. Thanks again guys and Tasi, you deserve this tribute and we look forward to possible dealings with you in the future.
Bruce and Jeanne McDonald.
I recently purchased a high end car from Wholesale Cars Direct and after getting it home I noticed that the main aircon vent wasn’t working on the dashboard and the satnav wouldn’t load any maps.
During the process Jamie was fantastic in keeping me up to date with what was happening and when the parts were due to arrive and also very professional and knowledgeable.
The whole process from Kyle selling me the car to the follow up after sales service from Jamie I was very impressed as more and more these days follow up service seems to be a thing of the past.
Well done WCD keep up the excellent work and I will definitely pass on your details to anyone looking for a car.
I recently bought a very nice Volvo sedan (S60) from WCD, working through Steve Bottrill. Two days after I drove it away, the transmission developed a fault. I rang Steve, who said “bring it in, we’ll sort this out for you”. I did, they gave me a great little loan car while they sent mine off to be fixed. Diagnosis showed two faults which could have been fixed separately, but Steve directed the workshop to completely refurbish the transmission, at a cost of over $7K to WCD. Got the vehicle back, runs like a dream. I buy my vehicles second hand, like many people. There is no way I would ever go anywhere but WCD for my vehicles in future. They mean what they say about customer service and standing by what they sell, my experience is proof. If you need a new vehicle, or if you want to drive off in a late model second hand European, WCD are the people for you.
A satisfied customer.
Thanks again and all the best,
I am extremely impressed with how I was treated at Wholesale Cars Direct in Lower Hutt.
From the moment Tasi said hello to me, he was respectful, down to earth and very easy to relate to. As a 'non car person' I was nervous looking to buy a used car, afraid I would be an easy target to be ripped off, yet something about wholesale Cars Direct make you feel comfortable and well looked after.
I found it very reassuring that every car I looked at had a full independent AA appraisal available for viewing at any time. Plus Tasi spoke to me in a easy to understand way that enabled me to take the time needed to buy the right car for my needs. He never made me feel stupid asking any (silly) questions I had. Good on you Tasi! You are an excellent people person.
At the finishing stage of the car purchase, Steve was excellent in explaining the car warranty options and other benefits available. Thanks Steve, you're an excellent manager - I enjoyed my dealings with you.
My partner Michael and I love our new Volkswagen Golf, and we unreservedly recommend Wholesale cars direct to anyone looking to buy a car. They behave ethically, stand by their promises and overall they are an excellent used car dealership.
Andre and Michael
I can’t rate and recommend these guys highly enough. Their customer service and after sales care is 2nd to none. Our car had to come back in for routine maintenance and there was a few complications out of there control but Jamie was there to help every step through that. They even kindly gave us a tank of gas, fuel vouchers and 6 months rego. Big thanks to Jamie and the team at WCD!!
Thanks again Jamie.
I want to take this opportunity to thank you for helping my wife and I pick the right car.
It was pleasant to interact with you, you were considerate and gave us enough time to come to our decision.
I was impressed with the transparency of the documentation and the proficiency with which you managed the deal.
I would also like to say thank you for the amazing hospitality and would definitely recommend you to my friends for any future requirements.
Thanks & Regards,
I recently purchased a high end car from Wholesale Cars Direct and after getting it home I noticed that the main aircon vent wasn’t working on the dashboard and the satnav wouldn’t load any maps.
I contacted WCD and spoke to Kyle who sold me the car and with no hesitation he got Jamie Thompson the after sales manager to contact me. He arranged for me to drop the car back to them and had a loan car waiting for me while mine was being repaired.
During the process Jamie was fantastic in keeping me up to date with what was happening and when the parts were due to arrive and also very professional and knowledgeable.
The whole process from Kyle selling me the car to the follow up after sales service from Jamie I was very impressed as more and more these days follow up service seems to be a thing of the past.
Well done WCD keep up the excellent work and I will definitely pass on your details to anyone looking for a car.
Just to say thanks for all your help getting our car from WCD. Really good advice about the cars and you guys made it really easy to test drive the ones we were interested in. We’re really happy with the car and the customer service from you and the WCD team was great.
I'm writing to you regarding Tasi who works at Wholesale Cars Direct Lower Hutt.
I came to WCD a few months back when I started looking for a car. My needs were needy, and i knew that. I knew it would take a while to find the right car.
Tasi helped me look at a few cars in your yard that were close to but not 100% what i was after. But he didn't just stop there. His knowledge of cars was phenomenal but his knowledge of your incoming cars was exceptional too. and he didn't stop there either.
He grabbed my number and proceeded to call and text me updates on new cars, prices, deals and asking if he could help in anyway possible. And i have to be honest, No other car salesperson has ever done this. I have provided some screenshots of his remarkable communication to this email.
What really stood out to me though is that he was genuinely down to earth when talking to me. Professional yes, but also fun. Which was nice. He didn't excessively push me, he tested my responses but knew when I had had enough. Most salespeople i've dealt with just give up after the first no, or don't know when to stop.
I work in sales too. So i get the fact that commission is a huge part of the gig and it's frustrating when you put so much effort in and don't get the rewards.
But the effort he has done, has secured a customer for life, and I will be recommending him to anyone who is looking to buy a car. For however long he stays in the business of sales, Regardless if he is with WCD or another company, I will be coming back to him. Just an exceptional salesman.
If I can help further in anyway, let me know. As i would love to help out Tasi again.
Just a quick email to say thanks for the Volkswagen Touran.
You nailed the sort we were looking for quickly, and showed us the options.
Having had the car for a few weeks now, all is going well and it fits our needs perfectly.
We've just got to get used to driving our first automatic.
Thanks for the post-sales support "quick phone-calls" too, much appreciated.
Thank you for guiding me towards my new car. I would never have considered a Volkswagen but once I got in and gave her a test drive I was sold. It’s a bit like buying a house – once you get ‘the feeling’ you just know it has to be yours.
Your care and attentiveness towards your customer is a joy, and your helpful hints and offer of further assistance exceeded my expectations.
I will happily recommend you, and WCD, to any of my friends and acquaintances.
We had an enjoyable 900km drive back home over two days. It was a pleasure driving the car and I allowed my wife to drive for 50km’s.
The car is as expected thanks to the accurate description of the car on your web site. The AA report you had handy makes WCD stand out from the other dealer I dealt with.
I am pretty particular about my cars condition and this was the first time I bought a car before test driving it – no regrets.
This has probably been a long time coming, sorry I’ve been otherwise occupied, but remembered that I wanted to send this.
My Experience with WCD:
1. Spotted a car I Liked in WCD advertising.
2. Went in for a look.
- No pressure selling just friendly interaction
- Good information on car given
- warranties explained
- service option explained
- addons explained (paint protection, payment options etc
- A few days later, decided to take the car for a test drive
3. Had a think about it for a few days
- Follow up call from WCD sales.
- went in for another test drive and took car for independent Mechanical check.
4. Results from Mechanical checks came back with excellent results.
5. Purchased car.
- easy process
- ready for pickup as arranged to suit me.
6. A few weeks later, I had an issue with the battery which was immediately (and without any hesitation) resolved by WCD.
Am the very happy owner of a vehicle purchased from WCD.
Thanks very much for all your help in choosing the right car for us, we really appreciate your inputs and have been enjoying our journeys with Blaire (what we named our car). We really had a very positive experience in dealing with the whole WCD team, from choosing our car to what our options are in financing this purchase. Truly grateful and would definitely recommend to our friends and in the future if we decide to buy another car, we would definitely go back to WCD and ask for your expert opinion.
Thomas and Maria
I recently spotted a Jeep SRT which had just been listed by WCD on Trade Me, after endless months of looking for the right one this SRT appeared to tick all the boxes.
I rang WCD and spoke to Salesman Steve Bottrill who gave me an honest run down on the background and condition of the vehicle. From Steve`s conversation and honesty I paid a deposit on the spot breaking my own rules never buy anything unseen.
I confirmed the purchase and WCD`s business manager Ramon Wills immediately provided all the paper work and the deal was done. A few days later I flew from Christchurch to Wellington to pick up the vehicle, I walked in to their showroom not knowing what to expect. On arrival I was handed a real flat white coffee and there it was sitting already to go.
When I saw the Jeep I was absolutely blown away with the presentation and the faultless condition the Jeep was in. My faith was restored as every statement made by Steve was true to his word.
I am absolutely wrapped to own a vehicle like this in such immaculate condition.
Honesty and integrity sum`s up my whole experience dealing with Steve and his team at Wholesale Cars Direct Lower Hutt, for that I can`t thank them enough.
I would just like to say that I was very pleased with the manner and expertise I received from you when purchasing my car.
I told you what I was looking for, and the price range.
I Was not pushed into looking at more expensive models, and was shown a few different options to give me an idea of what was available.
I wouldn’t hesitate to recommend you.
Great Customer Service throughout the whole transaction.
Thank you for all your help with buying my new VW Tiguan and guiding the family along, you impressed us with your knowledge, patience and approach, although the jokes were definitely Dad jokes!
We would not hesitate to recommend yourself and WCD to everyone, great team, responsive and honest, which makes it a little bit easier spending all that money on a car.
Keep doing what you are doing, you do it well.
Mark & Wendy
I don’t normally write testimonials but there are plenty of horror stories about dealers so it is important to acknowledge those that are doing it right. You and your firm did a great job and I ended up with a car that suits me very well at a price that suits me even better.
I took up your offer of getting Bluetooth installed in the BMW – a potentially difficult upgrade when not done by BMW franchise but I am pleased to report it works perfectly and seamlessly.
You did a great job and I am happy to recommend you.
We purchased an Audi A4 S Line 2008 from WCD a few days ago.
We were looked after by Rob who came across as a genuine car enthusiast so in turn wanted my husband and I to get the 'right car' for us and not just take our money.
Sorry it has taken me so long to report back after buying my cute wee Subaru Impreza 2013 from you guys.
I would like to firstly let you know that the car is a fantastic wee car. Running beautifully. Pretty economical which is what you promised me. It suits me down to the ground!
I would also like to thank you for the service you provided.
It is always a little nerve wracking buying a car with limited knowledge in the hope that the right person will help you out, and not take advantage of that lack of knowledge.
I felt you listened to what I said I was looking for in a car, and steered me in the right direction.
I felt well listened to, I felt very informed on each car I looked at therefore I was able to make a decision easily.
I felt looked after all the way, right to driving away in my fab new car.
You also made me feel comfortable knowing I could get in touch if I had any queries or worries...which I don't....I am super-duper happy.
Thank you once again.
Thank you for all your help with buying my VW Golf recently. This was not the car we came out to buy but your professional advice and patience helped us enormously. We were impressed with the courteous approach and thoroughness of the information given. We would definitely buy another car through WCD and will certainly recommend you to family and friends. I love driving my car!
Jill and Brian
Just want to say thank you for setting me up with my Golf GTI. Really appreciate the process and the work you did to get the deal finalised. I’ve definitely had my
share of dodgy sales experiences and loved that Wholesale Cars Direct was nothing short of honest and professional.
Know that I will be recommending you and the team to friends and will buy with you in the future.
Just want to say a massive thanks for your service when our car suffered an issue, a lot of car dealers talk the talk but don’t walk the walk but WCD definitely does!
Thanks for everything
Thanks again for all your help. We love our family car.
You have been great to deal with, and we appreciated that you got the little issue fixed that lit up when we drove off the yard.
We really, really wish that we had bought my husband’s car with you guys as well!!
Unfortunately, we didn’t.
He’s just driven it for 2 weeks, and a part literally fell off his car.
His car dealer turned around and said that it wasn’t their problem to deal with. We’ll never go back to these guys!
Again, we appreciate everything you have done for us!
Thanks & we’ll happily recommend you to all our friends and family.
Katja & Peter
Hey there Rob
It’s been just over a week now since we picked up our very cool 2013 Subaru Legacy 2.5GT Wagon and we are both loving it. It’s an amazing vehicle and one we first weren’t even going to consider, but thankfully through your guidance and much discussions, we went for a drive and loved it immediately.
The service and expertise you demonstrated, along with the quality of cars that Wholesale Direct presents, has certainly put us at ease buying from you with any future purchases. Wholesale Direct is certainly now our go to place, all credit to you and your colleagues and we have already recommended you to friends and family.
Thank you again, and keep up the excellent customer service and quality of cars
We will be back
Bruce & Paula
Island Bay, Wellington
Kia ora Steve
We just wanted to give you some feedback about our recent experience with Wholesale Cars Direct.
We were impressed with the professional shown to us during our visit, that helped us make the decision to purchase a car from you. In particular we liked:
That we were not stalked around the car yard while we were looking at cars
The fact that you knew your stock and you were able to take us straight to the manual cars
The ease of taking the car for a test drive
Good service when sorting out the paper work and prompt reply to my emails regarding my payslip/bank statement
That coffee machineJ
Thank you very much.
Justine and Colin
The car is great. I mostly only drive short distances, but have done a couple of road trips. It is comfortable, and a smooth drive. Definitely a car I would recommend.
I would come back to WCD to look for my next car. I found you guys to be friendly and informed without being pushy, and the selection of available vehicles was impressive.
All the best.
You have a wonderful selection of imported cars there all in very good, clean condition. And all the stylish models you can think of, which are very affordably priced .
Rob showed me the Mercedes range as well as a few Volvo's. I took a Mercedes C250 V6 2.5 lt for a test drive. Only done 47000 kms. Wow, goes very well, comfortable and fairly powerful. This is a car in excellent condition, like brand new.. so I bought it. Had to have the radio and maps updated to NZ specs, rather than the Japanese versions. So band expander was removed as well. Great staff, friendly and efficient . Thanks guys.
Kia ora Andrew
Just a quick note to let you know that my delight with the Mazda Demio that I bought from WCD a month or so back continues.
The day that I visited the yard I was determined to buy a car with good fuel economy, a light colour for safety, lowish kms, in really good order, with enough grunt to get me up and down the hill I live on, enough gadgetry (air con. and a good stereo) to make regular trips to see my Dad comfortable and easy, and a bit of style to make me think “nice, that’s a cool little car”.
WCD was the first of seven dealerships I visited that day. You asked about my priorities and showed me two cars in my range that particularly met the brief. I liked and appreciated that you didn’t try to ‘sell’ to me but gave me information, and I felt that I was treated with respect and genuine concern that whatever car I chose was actually right for me. You were also really nice to Scottie (my dog) – a sign of great character J
To me, buying a car wasn’t just about the deal I got on the day but also the certainty that if I had an issue, I could simply go down the road back to the dealership and it would be sorted. The roadside assist and service package that I bought with the car is part of that, but you also quickly arranged for the couple of things that I asked for as part of the purchase to be done and offered a loan car. Little things like this mean a lot.
In contrast, at the other dealerships I visited on that day there were a few cars which at first look met the brief but the rest of the car choosing/purchasing experience was clearly missing.
So thanks heaps for pointing me in the direction of the Demio (my Demio, not just any Demio). I can absolutely recommend that people chat to you about their vehicle needs and likewise recommend WCD as a dealership.
The Volvo S60 is great, the service received was great ,The condition of the vehicle was great. Even you weren't too bad in assisting us finally to make a decision. Still find extra things about it to try.
Otherwise completely satisfied with the vehicle and enjoy all the safety features.
Best wishes to you and yours for Xmas & the New Year
Joy & Warwick
Great car, Great company.
We Felt a very warm welcome when looking for my new car in the forecourt, wasn't pressured into feeling 'I needed' to buy the car but was very helpful with finding out the information I required on it. Once decided I wanted the car Andy was very helpful in researching into getting all the history of the car I required.
After browsing through a lot of cars from different dealerships, we went back to Andy to buy the Volkswagen Cross Polo, because of his great Service and knowledge of the car. It gave us piece of mind to finally make our decision…
I Would definitely recommend purchasing from Him. Have lots of nice cars and reasonable prices. So, a big thanks again to Andy Warden, Good sales man!!!
Great customer service, great cars would definitely use again.
Ockert & Almarie
I would like to again thank you for your friendly and efficient service and knowledge, it's indeed the 5th car that I purchased from Wholesale Cars Direct, and even if every time I get the very best that this company can offer, I have to say in my opinion, you are a great addition to the team.
Just wanted to thank you again for your helpful service in the weekend. I came in with a specific car in mind, but after some discussions about our criteria, you were able to show us further options and I drove away in something else entirely. I couldn't be happier. Great service and very friendly, helpful staff. Will definitely be a return customer.
Steve and I just wanted to thank you very much for the fantastic service we received when we were looking at buying me another car. In particular we appreciated your quiet confidence and “unhurriedness” when we were discussing options. The lack of “a hard sell” was a big thing for me. You also really listened to what I had to say rather than talking directly, and only to Steve. My experience with other dealerships has been the polar opposite.
I have sung your praises to everyone at work and will recommend WCD to anyone who asks where they should go for a car.
All the very best,
P.S. I love, love, love my Audi TT ( I guess you know that though).
Thanks for all your help!
When we came in to the yard to look for a new car we had in our minds been looking for a Golf, preferably a GTI, Andy showed us a smart top spec TSI, and showed us all the bells and whistles.
He was very knowledgeable about the car and was sure that we'd enjoy it as much as a GTI, but it was newer and more economic than a GTI in our price range!
After driving it we were keen, but wanted to be sure, Andy made it easy for us to organise a second longer test drive.
A trade in was made very easy, and we were happy with the deal we got, picking up our new car was so easy, we're very happy!
Blair and Linda
Feedback is all positive. You made it possible to make a quick purchase and looked after getting the checks and warrant done back home which was great!
Palmers ton North
Kia Ora Andy and Ramon,
Thank you so much for your help in finding the right vehicle for me. As soon as we entered your store we were greeted and there was no mucking around as you took us right to what we wanted. We bought a Mazda Axela 2008 and we are very happy with the vehicle, your excellent service, great sense of humour and knowledge of vehicles made us feel at ease and knowing we made the right choice when driving away with the vehicle on the day was a bonus !! All the best with your growing business and hope to deal with you guys in the future.
We are very pleased with the extremely tidy and well optioned Volvo V40 I have purchased from WCD.
It has been a stress-free exercise and I was impressed with the fact that the vehicle has been fully updated to NZ radio and English language messaging and you provided a pdf manual.
I would like to thank you for your friendly and knowledgeable approach and the efficient process from our decision to buy through to collection less than two days later.
Finally I have been very impressed with the efficient, highly professional approach of WCD with whom I have not previously had dealings. I would not hesitate to recommend them to friends.
I want to thank you for the assistance you provided to us when we were shopping for a new car.
Your knowledge and understanding of our needs was first class and we are delighted with our purchase.
We sincerely appreciate your attention to detail that made the whole process seamless and easy, nothing was a bother "Pre" or "Post" sale.
We will definitely be back for our next car purchase and would recommend without hesitation WCD.
My wife and I have just purchased our fifth vehicle with WCD and are well positioned to write this testimonial for the team.
Gabriel has been our go to man and is quite exceptional for the effort given and genuine care he shows for the client and meeting their expectations.
We cannot speak highly enough of the integrity and professionalism demonstrated by Gabriel throughout the transaction.
He provided a depth of understanding of the vehicles we were interested in and then allowed us the dignity to make our choice without any pressure at all.
We have complete faith in the quality of vehicles presented (always exceptional). We value the approachability and friendliness of the team for any assistance and guidance requested.
WCD and the team stand behind your purchase and you need never drive away feeling uncertain about your vehicle.
We rate WCD, Gabriel and the team, the best car organisation without exception and once again you have two very very happy oldies here in Taranaki.
Oh, by the way. We will be back when we win lotto or ready to change my wife's vehicle.
Cheers and thank you Gabriel
Jill and Les
This letter serves to express my sincere appreciation for the outstanding sales service I received from Gabriel throughout the recent purchase of my stunning Mercedes.
This is the second top-notch luxury Mercedes I have purchased from WCD, and once again, everything was done first class.
The professionalism, attention to detail, customer care, and exceptional service has been nothing short of exemplary.
Thanks Gabriel for your reassurance and going the extra mile. Thank you for exceeding expectations and always delivering on promises.
Initially it seemed this particular gorgeous vehicle would be out of my reach, but thanks to your integrity, and the high reputation of your Award-Winning Dealership – you made it happen – and I was able to afford the extended warranty too!
I cannot recommend highly enough to anyone looking for a pristine selection of impressive luxury vehicles with the Company Integrity to match their sterling service.
Thank you so much for your assistance with the purchase of Honda CRV and for your great attitude and communication skills.
The whole process was so easy and well organised even if I paid top dollar for a top car. Very happy wife therefore happy life.
Nice dealing with nice people - Cheers. see you for a craft beer sometime, just call me
You were fantastic to deal with. Also the team got the paperwork done whilst I waited; pretty quick considering I was a walk in.
We would sincerely like to thank you for your efforts today regarding the trading in of two of our vehicles and the purchase of one of yours.
The service was, in a word, exceptional!
From the initial inquiry (via phone & email) through to ‘sealing the deal,’ we were hugely impressed with the whole process.
It is obvious that WCD take genuine pride in what they do. Your facilities are ‘top shelf,’ your stock is high quality and we were particularly impressed with your genuinely friendly, but professional, dealings with us. Communication was faultless, with no pushy sales tactics and you exhibited an obvious in-depth knowledge of the motor industry.
This experience certainly made our trip down, from Wanganui, worthwhile and we will have no hesitation in dealing with you again in the future. We will be sure to recommend you and your company to others.
Kerry & Sue
Hi Andy and all at Wholesale Cars Direct
Thanks for the great car and great service. We are really happy with the vehicle, which seems really tidy and well maintained. We would happily buy another car from Wholesale Cars.
And thanks to Andy for the friendly service and knowledgeable advice.
Toby and Mary
Hope this email finds you well. My wife and I bought a new car from WCD on Friday, and walked away not only happy with the car, but also blown away by the overall experience. The service we received was second to none.
The initial contact was to Steve via an email late at night - I found the car on TradeMe, but had seen it previously when at the yard working and had to pounce. The next morning Gabriel called me and said Steve had asked him to take care of it, and that he had already got the ball rolling. Then when I asked whether there any chance of grabbing the car at the end of the day (a day earlier that the email), he said, without any hesitation, see you this afternoon. Awesome!
Gabriel and Ramon kept in contact for the rest of the day, plus I know the rest of your guys played their parts also, and made getting everything arranged completely painless - in fact I was pretty much blissfully unaware of how much they were doing. And so, as promised, when we got there at 4pm, the car was ready, paperwork ready and the details squared away. Then owing to that efficiency, my wife and I drove away in our new car 20 minutes later, ecstatic.
On another note, I'd also like to mention that while we were working at WCD for that brief period, the level of professionalism really stood out to me. But what I was really impressed with was the passion everyone had and the pride they had for being there. On top of that everyone was very approachable, friendly and accommodating. After completing the job, Carl and I were talking one day and got on the subject of WCD, turned out we both had the same good things to say about your team and culture. It was this that made a hard job made easy, and we both enjoyed the job.
Reflecting on all of this after getting the car made me realise contacting you was no brainer, and important so you and your team know that the service and experience provided by WCD, whether customer or tradesman, is second to none and a real proof of how to have, contribute to, be part of and remain a successful business.
Congratulations on having a great team and a great organization, Gargz. And please can you pass on my gratitude and appreciation for the great work your team does, and special thanks to Steve and Gabriel for going the extra mile for me - again, the whole experience was great.
We would like you and team for the exceptional service you have provided us both with the purchase of the Mini and most recently resolving the seat belt issue so promptly.
We thought we were going up for a bill but you never hesitated in taking responsibility.
Much appreciated. We will be certainly recommending WCD as a place to purchase a vehicle.
Rohan & Ainslie
It's been a very long time since we purchased a vehicle, and the options have changed dramatically since we last went through the car buying process.
We were recommended Wholesale Cars Direct, and dealt with Andy Warden.
He made the whole process straight forward from start to finish, including the trade-in aspect of the deal. He proved himself to be knowledgeable, obliging, and capable, and we are delighted with our new car. Andy was never pushy or difficult to deal with - he even had unlimited patience with our three small children, who were understandably over-excited to first test-drive, then collect, our car.
We highly recommend Wholesale Cars Direct generally, and Andy Warden specifically, if you are wanting to up-grade your vehicle.
Shelley and Clint
February 2018 – VW Touareg
Bought a car recently and had an issue with it. Wholesale cars offered EXCELLENT after sales service and has not only repaired the issue but overhauled the entire system at fault. Highly recommend dealing with them.
Excellent Customer Service at Wholesale Cars Direct.
We had an honest conversation about what we wanted in the type of car we were looking for.
Definitely helpful and informative without being pushy, thank you so much, Steve and Ramon.
I strongly recommend.
Great service. Helped us find the right car for us and made the whole process nice and easy.
We just drove in in our old car and test drove the new one while they assessed the old one. Got a fair price for our old death trap of a car, paid for the new one and drove away all in the space a of a couple of hours.
Prices seem comparable to any other car trader and three months on the car we bought is running perfectly.
After our car was written off in an accident just before Christmas we were desperate to get another car. One visit and a test drive later we had the car we’ve always wanted and haven’t looked back. It’s perfect for our needs and Que and the team made our decision stress free and easy. We can’t thank them enough.
David and Kay
My husband and I had been looking for possible replacement vehicles since boxing day looking at car yards located in Wellington, Lower Hutt and Upper Hutt. The most cost effective places we found were right at our door step in Upper Hutt and Lower Hutt.
By chance we called into WCD on our way back from viewing a number of car sales yards. WCD had great variety of vehicles to choose from and if it wasn't for Andy being so proactive about helping us on our first visit we probably would not have gone back. He didn't try to sell us a car on the spot he spoke to us about our home life, work life, social life obviously a great way of identifying needs in terms of vehicle use. Andy referred us to the web site and his knowledge about particular vehicles was impressive in particular the SUV's.
We quietly returned another 2 times before making our final decision offsite. On The last visit we advised Andy we were interested buyers and I would be in contact with him. The relationship experience was fantastic because he didn't chase us, but he did keep us well informed when I texted him with questions about add on's from our wish list, possible trade in's etc, and again he allowed us time and space for decisions to be made.
We finalised our purchase after 3 days of organising our finances, insurance, test driving the vehicles to ensure our wish list was fulfilled by WCD, to the point of vehicles ready for pick up.
If you asked me the question would I recommend dealing with WCD ? absolutely they would be in my top 2, would I deal with Andy again absolutely yes! wonderful man to deal with, pleasant, approachable, knowledgeable, and his empathetic approach is lovely to see in a sales person it was never about the sale.
We have purchased two vehicles both Murano SUV's via Andy and we look forward to having a continued relationship with WCD.
C & D
Peter and I would like to thank you for your excellent guidance through the process of trading in and purchase of our new vehicle from your company.
We found you and your colleagues very professional, helpful, easy to deal with and will recommend you to family and friends needing your services.
Peter & Alison
I want to say a big thanks to Gabriel and the WCD team with the recent purchase of my fourth car from WCD.
A totally unexpected issue arose shortly after I bought the car and Gabriel was very quick to listen to my concerns and resolve the issue.
The speed in which WCD attended to everything was pretty impressive.
I can honestly say what appears on the WCD website about their ethics and customer service at WCD is true. I’ve tested it!
I would just like to say a huge thank you for making the process of the recent purchase of my car, through WCD, so smooth and easy.
Never once did I feel pressured into making a decision that I didn't feel comfortable in making, which I really appreciated.
You were a pleasure to deal with throughout and you make a great coffee.
I would have absolutely no hesitation in recommending WCD to my friends in the future.
My wife and I had the pleasure of dealing with WCD recently and we would just like to express what a pleasure it was to do so.
The whole team made the experience of purchasing a new vehicle an enjoyable and non-threatening one.
We would highly recommend this business and would engage their services again in a heartbeat.
Michael and Cassandra
It was great to meet you last week. We love the car and Tony will keep it looking new for years, as he does with everything he owns.
Thank you for your participation in purchasing the car .You were great to deal with personally and professionally.
I hate upgrading my car. My budget is fairly limited. I don’t know the questions to ask to avoid a lemon. So it has been a very stressful process in the past.
Not this time. WCD were recommended so I narrowed my visits to them and one other recommended car company.
In comparison, Steve listened carefully to my preferences and did not overwhelm me with 15 possible cars. Of the 5 he decided to show me initially two stood out. He was able to point out the pluses and minuses of each car - in the pouring rain as luck would have it, using a couple of large WCD umbrellas. His answers to my questions were pitched a my level of understanding but I felt much more knowledgeable when I left.
I sought advice and the car-nut family member who came and helped on a second visit was given very clear, more technical answers to his questions. When an independent technician made a thorough check the following day his report matched the VINZ report WCD obtain for all their cars before they go onto the lot. I was even more reassured when he finished his verbal report with the comment that the high quality was as they expected from WCD.
The car I selected was mine five working days later. My very old car was taken as a trade-in so I was relieved of the hassle of somehow getting rid of it. All the paperwork including two changes of ownership were appropriately handled by Steve (I checked). WCD have a very streamlined efficient system.
As luck would have it I was sent to a company with a clearly articulated set of ethics. But I was extremely fortunate also to stumble across a car salesman who did not fit the stereotype in any way. Steve is an extremely decent, helpful guy. I trust him.
So easy. So quick. So happy. We’ll be back.
Catherine and I just wanted to say thank you very much for giving us a pleasant and very informative experience when we purchased the car from you. We appreciate how you've arranged everything, from welcoming us and talking about the car that we wanted to the process of purchasing it, made it an easy decision for us. Like we said, we would always patronize people who give great customer service like you.
Again, we thank you and we'll definitely recommend you to our friends and family if they wanted to purchase a vehicle.
Noel and Catherine
Just wanting to thank yourself & the team at wholesale cars direct with your assistance when purchasing my new mini clubman which I absolutely love!
From the initial search to test drive, finance & picking up my new car it was flawless & professional, You were helpful when needed and extremely knowledgeable with anything I was unsure of.
We were offered to purchase the extended warranty cover which we took for the added reassurance & peace of mind.
I knew it was quite the contrast with the style of vehicle I was going to and from however any hesitation was gone within minutes of driving away.
I will be recommending your company to anyone in the market looking to upgrade.
Very happy with our newly purchased Honda CR-V from Andy at WCD Lower Hutt. The car is amazing and the level of service is great. You can walk through the yard with helpful non pushy sales people and so many great cars to choose from. Appreciate the quick and easy process from test driving to purchasing even with the dog in tow.. Will be back again
C & C McKenna
I can't rate WCD highly enough as the best place to buy your next car. I've just bought my second car from them and the service was wonderful. A cup of tea while you wonder the yard telling them what you're after.
I went in to see if they would do a trade-in on my car and test drive a Swift that I was looking at. I ended up coming home with a gorgeous Holden Cruze that has all the bells and whistles a girl could want.
WCD listen to what you're looking for and find a car or two that match, then it's up to you to see how they feel on a test drive. There's no pressure to buy and if they don't have something that fits what you're after they aren't afraid to tell you, but they will also see if what they have coming in would suit.
The team are incredibly knowledgeable and helpful with a vast amount of stock to choose from. I find it less stressful shopping here than at the mall.
Thanks to Steve and the WCD team
We have been vying as to who is going to drive the Rangie any particular day !! ☺.
That man of mine often wins out .. but then, he also very generously allows me to take it for a burst as well – I do go for any chance I can get ! ☺
Seriously though - we very much enjoyed the experience of purchasing our 2010 Range Rover Sport from Wholesale Cars Direct. Yes, we had done some research and therefore had some comfort around our choice - however, it was you and your team (mostly you !) who made the whole experience fun too. During the entire process we felt valued and listened to - from the test drive, the purchasing, the financing and of course, coming to pick it up .. altogether a great experience with a very professional team.
Thank you again !
Jan and Ted
The experience I had at WCD in shopping for a new vehicle was definitely quite a few notches up compared to other dealerships I visited. The quality and condition of your vehicles inside-out was definitely a cut above the rest. The vehicles that was parked outside was in the same mint condition as the ones parked inside. The professionalism as well as pride in their products was even noticeable in all the staff working there. When I came to collect my vehicle, my son-in-law came with me and the first thing he told me was the professionalism and stock quality that also stood out for him compared to other dealers he had visited in the past.
I really commend you guys for your excellent customer service and would definitely recommend WCD to all my friends and family.
The experience I had with WCD was great, especially since I had such an awful experience with a different car dealer the day before.
I was met with a friendly face in the pouring rain and an umbrella, shown an arrangement of cars and even though I wasn’t looking at the VW Polo it was suggested that I try it anyway. I described what I was looking for and without knowing it, you suggested the perfect thing. The test drive was easy and pleasant, the customer experience you provided was thorough and felt genuine. You provided warm drinks and lollies for my partner’s little one, discussed everything around trading in my old car and the features and checks on the new car. All round it was thorough and easy to deal with WCD as everything fell into place, I managed to drive my new car out of the lot later that very day which was unexpected but appreciated.
Thanks again for your friendly service and for the follow up email.
Thanks again for the fantastic service we received in Wellington.
The coffee was delicious and the kids loved the lollies and the playpen - such a great idea for people coming in with kids!
We are loving the car, it drives well, looks great and suits our needs completely.
The new stereo is great and the install went smoothly.
Thanks again for your all of your help, we would definitely recommend you guys to others and will trade with you again!
Another thanks from me for the continued support of the concern I had from that clunking noise which does now appear to be fixed.
Yesterday Ryan suggested I gave it a good local drive before heading back to Raumati. I did the Wainuiomata and Eastbourne roads so covered winding hills and roads while also completing several reversing operations. All felt good as did the drive home over the Haywoods and this mornings drive...
So am confident my concerns have been met.
Special thanks to Grahame who showed his eagerness to find and fix the fault, and also to Ryan who was definitely onside for me throughout.
I will not hesitate in recommending WCD to friends looking to purchase a vehicle.
I am absolutely delighted with the X5 and with all its ‘bells and whistles’ it’s probably the best car I’ve owned overall and I’ve had some nice ones amongst the 50+ cars I’ve owned.
I still love Range Rovers but the truth is I rarely need to drive to the top of Mount Cook, so the X5 is probably the better fit – it certainly drives the hill road better.
I’ve had experience with a lot of car dealers and traders over the years and in recent history have aired more towards main dealers for perceived professionalism, support and quality.
When Vicki and I initially stopped at WCD we really had no intention of buying from you, but thought we’d have a look at your stock and view a few different options in one stop.
I was very impressed from the outset – helpful but not ‘in your face’ and certainly professional.
Everything agreed to be done to the vehicle (radio and sat-nav update and towbar/electrics) was done and the car was ready for collection exactly as agreed. Collection itself couldn’t have been easier and despite your absence your colleague was more than helpful.
WCD certainly exceeded my expectations and to date so has the car – I will be a repeat customer- next time for the wife though – I’m planning on keeping this one for a while. Certainly, I have no hesitation in recommending you or WCD and would be happy to receive a call from any potential customer if that would ever be necessary.
Thanks to all
Loved the Service at WCD – we had been looking for a SUV for a long time and Steve’s advice and helpfulness was really valuable.
Thanks very much for the car it's a lovely car and the misses loves it !
Was very happy to see the fuel gauge on full 😜
Thanks very much
Hi all, I recently purchased a car from the Wellington branch of WCD and on arrival I received a warm welcome and a great coffee. the whole sale procedure was all very easy and no fuss, the staff I saw were polite and complimentary and were basically into their cars that made me feel good about my purchase. The showroom was full of sweet cars and all very clean, I liked the detail in presentation. I would have no hesitation in dealing with these people again.
Just wanted to provide some quick feedback.
It was a real pleasure to work with you and the team. You are approachable, knowledgeable, plus you and the team made the buying of the car quite stress free.
“I have had great service with Wholesale Cars. I dealt with Dan Evans who I felt from my first visit was attentive and knowledgeable, but not excessively salesman like so as to crowd me and make me feel uncomfortable. I was an indecisive buyer, and he was happy to note the positives of the car and then let the process take its course.
The car was beautifully presented and they were happy for it to be checked out by the mechanic of my choice and equally happy to fix the two minor issues he felt needed addressing.
I am happy with my experience with Wholesale Cars and when the time comes for another foray into the market, I shall be seeking them out for a trade in on another of their exotic mix of cars on offer.”
From the moment we arrived at Wholesale Cars Direct the team were nothing but professional and helpful. It was not a problem for us to drive the four cars we were considering and they even brought them in out of the rain for us! Their indoor showrooms are perfect to stay out of the cold and rain.
A huge thanks to Steve for his professional but relaxed manner, he really listened and understood what we were after. At no point did we feel pressured into buying anything he simply help guide us to the perfect car. We can’t recommend him and WCD enough to anyone that is looking for a new car.
We have been extremely impressed with the service we have received so far and would definitely recommend WCD to friends and family.
I would like to express how delighted we were to have Andy approach us at your car yard. We were looking at trading in my ute for a van that would seat 7 people. After a disappointing trip to shackle motors in Wellington we were very impressed with the way Andy listen to our requirements and found the right car for our family.
The purchase was easy and even after the car had a flat battery a few days later, the customer service team from WCD was great.
WCD will be our first point of call when we purchase our next vehicle.
Ps the coffee machine was a hit too.
Brendon and Hinano
I recently had the pleasure of purchasing a car from Wholesale Cars Direct.
Living out of town and not seeing the car first I had some hesitation but WCD put that to rest, The car arrived in Auckland as promised and was spotless.
A minor mechanical issue arose a couple of weeks in and WCD fixed it no questions asked.
These guys trade on their good name and reputation and are not your typical pushy “car sales men”.
Thanks WCD, great service and cars,
Audi A6 - Auckland
Just wanted to send you something to put on your website and to thank you and the team personally for your very courteous service, yet again! Always a pleasure to deal with you.
We have now purchased 2 vehicles from Wholesale Cars Direct and part-exchanged 2 vehicles back against those purchases. The WCD team are a very polite & efficient, we would definitely purchase another car from them in the future.
They have a wide range of vehicles, to suit every need, and give you technical advice to help you choose the best vehicle for you, without being ‘pushy’ like some companies tend to be whilst selling.
They have the correct balance of friendliness and efficiency to give you total trust while you are considering your options and, when you have chosen a vehicle, the whole process is dealt with quickly and efficiently, even offering an efficient finance service.
We will visit them for our next vehicle purchase and know they would be able to find something that was very suitable for our needs.
Thanks, Monica and Jack
Thanks a lot for sorting everything out for me with the new car.
Easy drive home. Is an awesome car indeed!
We’ve found you and the team at Wholesale Cars Direct excellent to deal with. We didn’t feel pressured at any time and have found everyone we dealt with happy to help make the purchase and the after sale experience positive.
WCD were expecting us to arrive and we received a great welcome and a wonderful cup of
I guess the outcome has been mutually beneficial as we would be happy to return for a replacement for my wife’s car in the near future and more than happy to recommend Wholesale Cars Direct to friends and family.
Thanks once again for making our experience of buying a car a pleasant one.
The S4 is going great!
Absolutely loving the car and thanks for your support. We are both stoked with the purchases and your guys great service!
Firstly, thank you for your fabulous Customer Service when we came through to view your European Vehicles -
It has now been a week and a half and I love this car - I have been smiling ever since I drove out the door - I wanted something a bit different and I got it - she is beautiful and drives like a dream. I went out that day just looking and fell in love...
EOS is, in Greek mythology, the Titan goddess of the dawn, who rose from her home at the edge of Oceanus, the Ocean that surrounds the world, to herald her brother Helios, the sun.
The Greeks worshiped the dawn as a goddess, and so far this car is proving to be as special to me as the dawn was to the Greeks -
Thank you, also, to the staff members that assisted through the process - they sent me through the extensive Booklet which covers many things that I have to ensure I get my head around, but I am especially pleased to say NO jump-leads needed ;) - my joke back at you!
I will definitely recommend your company to friends and family - the staff at my work have already heard my praise of you all, and love my fabulous EOS -
Thank you, thank you, thank you!!
Sue - Proud Owner of the VW EOS (Titan Goddess of the Dawn)
My wife and I have just purchased our third vehicle from Wholesale Cars Direct. Once again we were professionally and very warmly shown a number of vehicles we were interested in. Gabriel and Dan were exemplary in their personal assistance, guidance and knowledge. After three hours we had identified our car, an Audi Quattro, and after a test drive signed the dotted line. The car, as expected, was immaculately presented and of the highest quality. We cannot recommend WCD highly enough for future purchasers. The best in the business by a country mile.
Our sincere thanks to Gabriel and the team at WCD.
Les 'n Jill
This is our third time purchasing a vehicle from Gabe at WCD, the experience we have had over the years has been exemplary , nothing is a problem and they go that extra mile to make us feel special, would highly recommend WCD to anyone looking to buy or trade a vehicle.
My experience with WCD has been entirely pleasant and professional. The 3 litre BMW wagon is a joy to drive. I love every minute of it and it is the perfect car for me. Never would have thought that I appreciate heated seats so much!
My experience with WCD has been amazing start to finish.
As a heavily tattooed and pierced individual my previous car dealership customer service experiences have been lacking to say the least, but the team at WCD made me feel welcome and informed throughout the purchase process.
The 2008 Honda inspire I went home with is immaculate and faultless, it didn't quite have the look I was after but the WCD team arranged the fitting of the 19" mags and tires I was after and sorted everything behind the scenes, and in less than 48 hours I was driving away in a very special car.
I will most certainly be dealing with wholesale cars direct in the future.
Andy was a delight to work with from day 1. We were after a family car and he had great knowledge and suggestions to help guide us with simple stuff like a car seat compatibility. He really knew his products, he was showing us all the bells and whistles of the car we were after.
During the negotiation process he went above and beyond to make sure both parties come out happy with the deal.
After the purchase, sorting out the license, insurance, etc.. we were dealing with other staff members from the WCD, and every time they greeted us warmly and were a pleasure to deal with too, making our entire experience a great one. Plus every time we went in we got offered a nice coffee from their new machine!
Kate and Gerardo
We would like to thank you for helping us through the process of purchasing our latest car, 2006 Range Rover Sport. We were very happy with the service provided from start to finish. You were always friendly and helpful especially providing practical advice about the car. You kept in touch with us but weren’t pushy and if you weren’t available you had organised another staff member to be a point of contact.
We are extremely happy with the car in which not only does it look great and drives superbly, it is useful for our family with 2 young kids when travelling away for weekends/holidays.
Your car yard looks very tidy, impressive and professional. All the cars look immaculate and well presented. Loved the coffee and the play area for the kids.
Thanks again. We will no doubt be in touch in the future for our next purchase.
Jason and Bex
Just a quick email to say how thrilled I am with the new Golf I purchased on Saturday. It's absolutely gorgeous to drive - I find myself coming up with any excuse just to pop down the road! Your assistance and advice was excellent and I really appreciated your approach (not pushy and very respectful) but especially your humour. You made the whole process enjoyable and I never thought I'd say that about buying a car.
I would happily recommend Wholesale Cars Direct to any potential car buyer and I'll definitely be back when it's time to trade.
All the best, Denny and the 'black betty'!!
"The team at wholesale cars direct have been absolutely awesome from start to finish! I went out looking with a very pre-conceived idea of what car I wanted, the guys were really helpful and patient and showed me a few other cars which I hadn't considered, and it was one of these that my partner and I both fell absolutely in love with! Somehow the guys managed to get the car ready to go and a tow bar installed between late Saturday and midday Tuesday on a bank holiday weekend, incredible! The after care and support has been first class and they will be the first point of call for any car purchases I make in the future, I couldn't recommend them more!"
Thanks again for everything!
Wholesale Cars Direct, Lower Hutt
I am a car enthusiast, but I don’t pretend to be particularly knowledgeable about modern cars.
I came in recently to see if your company had any Mazda Atenza’s on your yard. I have to say, I often drive past your site and I have constantly thought I must come and have a look at your setup as it looked impressive.
While I was in no hurry, I had been seriously thinking about replacing my wife’s car for some time. I could see the considerable effort that has been put in to show a high profile and professional image, which told me something positive about the philosophy of this organisation. However while maybe things have changed a little these days? that could just be a flashy or window dressing? The car industry over the years often has projected and employed a fairly aggressive sales pitch, which was something I was not interested in dealing with. So to be honest, I was just going to have a look around some car yards and then spend some time on Trade Me to see what options and pricing I had, privately or through a dealer.
So I visited the Lower Hutt branch on a recent Saturday morning to be greeted by a friendly salesman Dan, and after a brief encounter I was pleasantly impressed. It almost confused me? No pressure, very informative with heaps of knowledge and guidance. Dan had vehicles on the yard to show me of course and in broad terms they were similar to what I was looking for, just not exactly the detail of what I was wanting. Dan wasn’t fazed at all, “not exactly what I wanted,” then I will try and find you what you want.”
Dan then followed up with some emails on upcoming options, and after a meeting the following weekend with my wife, Dan equally impressed my wife with the helpfulness, clear communication and information that she could understand, and so I made a silent decision I need not to go anywhere else. Dan was unaware of that, he just continued to do his job without any pressure on me, kept in touch with upcoming options without being pushy. Apart from doing some checks myself on the internet and a couple of brief nights on Trade Me just to get my own perspective of availability and pricing, my wife and I had made a decision within a few weeks. The purchase process was effortless, informative, helpful and friendly. It may sound trashy but I almost feel I have brought a car off a friend. That’s quite amazing for me to say that.
Thanks again Dan and the friendly Wholesale Cars team. Well done and I will keep in touch, keep that coffee hot.
The service provided by Andy and the team at Wholesale Cars is brilliant.
Andy was attentive, but not too pushy. I was clear about my requirements and budget from the outset and Andy helpfully guided me through the options (pros and cons, relevant information etc). I have walked away very happy with my purchase - a VW Tiguan.
I am happy to recommend Andy/the WCD dealership for anyone looking to purchase a quality European vehicle.
"Gabriel and the team at Wholesale Cars Direct have been impressive in understanding my needs and that of my family - he's been consistently reliable, trustworthy and easy to deal with."
Dear Wholesale Cars Direct,
My wife Sue and I came in this past week with the hope of buying a Toyota Prado. No special reason for the make and model other than it has a great rep and we needed a 4WD.
We were greeted by your friendly salesman Andy a few minutes after we walked onto the lot. That was nice. I hate being attacked immediately by a salesperson. Gives me time to see what you have and sus out what sort of business you look like.
In this case, nice cars and professional presentation. Andy was friendly and did a nice job of sorting out what we were looking for and was upfront that you didn’t have what we were looking for. However in enquiring about what you did have he took us over the see the VW Touareg.
You had 3. All nicely presented and gleaming in the crappy dark rainy and over cast Lower Hutt afternoon.
Long story short we bought the latest model 2009 one you had after some really knowledgeable and friendly discussion with Andy. Also paid about 5K more than we wanted to. So nice up-sell.
Andy’s presentation, demeanour and interaction was excellent. He knew his stuff but where he didn’t a couple of times he readily admitted this and said he would find that info for us and send it to us.
In the end, feeling that this guys was no BSer and that what was in front of us was all he said it was; we bought it right away. Nice job Andy.
SO just wanted to endorse you guys rocked when it came to smiles, sales and service. Relieving me of my money was far too easy.
Thanks again Andy and the Wholesale Cars team. Well done.
Our big thank you to Dan and the WCD team who have been very patience in helping us find our great MPV. Really appreciate it.
We will certainly be recommending Wholesale Cars Direct to our friends.
Excellent customer service
George & Daphne
This was my first experience with Andy and Gabriel at WCD. I wanted to surprise my wife with a luxury European car for being an absolute rock of support to me during the last few years as we built our business. I was a little apprehensive at first, not knowing anyone at the dealership and fearing the pushy salesman type. I popped in and met Andy who listened to me carefully and immediately put my apprehension to rest. He was not in any way pushy, and despite the fact I told him I was not buying for at least 2 months, spent considerable time showing me around various options within my budget. He explained how WCD works, and that he would keep me informed if new cards came in that met my criteria. I can't say enough about Andy as my sales contact. He was outstanding. Nothing was too much. Just great, accommodating service. I ended up purchasing a beautiful Jaguar, for a price that I was comfortable with. No hassles. Relaxed and fair negotiations. Simply awesome - highly recommend the WCD team.
I was so so impressed with the amazing set up and service you guys have. As a parent I can honestly say having the kids play area and the kids snacks available made my life so easy yesterday and meant we could stay longer and actually get the deal done.
Thanks for giving my boy those treats he was getting hungry so kept him happy till we got home.
Thanks for your excellent service just brilliant
On 28 January 2017 I bought a C300 Mercedes Wagon from Wholesale Cars Direct of Lower Hutt. You, Dan, were the senior sales person who handled my purchase and it was a pleasure to deal with you during the whole process.
I have since had two contacts with you seeking assistance with some of the sophisticated computerised functions of the vehicle – a steep learning curve for me. Additionally, you have taken the vehicle out on the road and explained the functions I have never used so far. You have excellent skills and patience in describing any snags that may occur. Nothing was too much trouble for you.
Would I purchase another vehicle from Wholesale Cars Direct? Definitely yes, when the time comes to trade in the Mercedes. And I hope you will still be around then, Dan, as your assistance was much appreciated.
To who it may concern,
My husband and I visited Wholesales Car Direct a few weeks ago after our transmission died on our car.
We chose to start with your car dealer as we bought our previous vehicle here and we were very happy with the service.
This time around, we had come prepared, having already done some research and had some specific criteria's to meet.
On arrival, we came across a lovely guy called Andy. He listened to our needs and the first vehicle he suggested to us, was the same make we eventually came back to buy!
We came to look at two other types of vehicles with plenty of boot space, but after Andy chatted through the options and showed the cars to us, with his recommendation, we decided the Honda CR-V met all the needs and started looking at reviews in the following weeks.
Andy was very likable and easy to chat to. He made Andy and I feel comfortable when he knew we were in a stressful situation. He was true to his word when he said the cars were in excellent condition meeting 4 - 4+ ratings and his customer service stood out over and above, especially when we compared it to other car dealers on the same day. We liked that Andy was honest and not pushy to make a sale on the day. This is a desirable attribute from a buyer's point of view and one of the main reasons we came back.
We would not hesitate to recommend your organisation to anyone also and personally, I would suggest they find Andy in the yard!!
Jane and Andy
Hi Dan & Gabriel
Just a quick note to thank you for your help in the search for the perfect vehicle.
Over a period of around eight months I started looking for a vehicle for a specific purpose. I test drove a number of vehicles with Dan and was incredibly grateful for his honesty and knowledge of vehicles tested.
I started off with a preconceived idea of what I needed and Dan added his advice where required and the end result was a car that my wife and I both love.
The whole process from trading our old car and receiving our new one was flawless.
I would recommended Dan and the team at WCD to family and friends without hesitation and look forward to dealing with Dan, Gabriel and the team in the future.
Gary & Michelle
WCD had the car that met our needs, at a price we could afford. They made the sale and trade in process quick and painless and we are delighted with our new car
James and Sarah
Quick note to let you know I am absolutely loving the car, especially the mint condition it's been kept in!
Thanks very much for your time and also sorting out the new bluetooth part, hugely appreciated!
We were very pleased with our experience of WCD and Dan in particular. His friendly approach gave us the space to look at the different cars on the lot and decide which one suited us best.
We had an open mind with regards to what car we were going for; so it really was the service and approach of your sales people that sealed the deal. Giving us enough space to explore a car we might have overlooked before.
Dan gave us all the info we needed, gave us room to think and kept the pace of the process easy/relaxed.
We have already and would again in future recommend WCD to others based on our experience with Dan and all the team there.
When the time comes to update the Volvo our recent experience at WCD will definitely encourage us to make it our first stop.
To Whom It May Concern
I am writing to thank Dan for all the hard work he put in to get me my lovely new car.
Dan was wonderful, when we came to any hurdle he offered another suggestion. After a couple of months of hard work I was finally able to get my SUV!
Because of Dan's hard work I have happily referred my parents to him for buying a vehicle. I will happily continue to refer other people to Dan at WCD.
Thank you again for your excellent customer services.
Kind regards Donna
Good Morning Gabriel
We just wanted to say a big thank you to Andy and Wholesale Cars Direct. Not only did Andy take us around the whole yard while we were trying to select a car, he patiently talked about the benefits of each car we viewed and how it would (or wouldn’t suit our needs). He was personable and very warm to deal with…..he actually made the whole stressful business of buying a car a total breeze.
My brother and I were particularly impressed by how he organised everything once we had selected our car, which was a really gorgeous red Nissan Juke (and also made us the most delicious coffee we had tasted while we waited).
When we took our Juke home, everyone commented on how immaculate it was on the outside and also, on the inside. In reality, every single car we viewed at WCD was immaculate. AND the prices were excellent as well (We did our own research before we bought the car).
We also appreciated that WCD gave me a follow up call after a couple of weeks to check and see how everything was going.
We will definitely be back when we need another car and we will be definitely asking for Andy.
If anyone is looking around to buy an immaculate car at a reasonable price and receive awesome customer service, then WCD is the place to go.
Hi Gabriel & Andy,
I am just wanting you to know I am VERY happy with the MPV we purchased. The WHOLE whanau is, especially the grandchildren.
When we first looked at the car, Andy was our Salesman. It took a few weeks for us to decide on the car that we wanted and when I came back to go through the transaction process, Andy was GREAT. He put up with my ..... “No, I want more..... Can we do this..... what if this, or that happened” and went to and fro between myself and the Manager to get the best deal possible. I went home to have a think and sort out the finances and then rang back, late that afternoon to say YES!!
I have been back to Taranaki in it, and was very pleased with how the car handled AND on the petrol consumption. Our next adventure was to Masterton; the grandchildren travelled well, as did we all.
Our next thing to do (in the next few months), will be to take you up on the upgrade options with the stereo – I need a DVD player before our next trip away. “Are we there yet”...... every few kilometres wears on the nerves after a while!!
Buying a new car and finding one that ticks all the boxes, needs and wants for the whole family is tricky. We walked on to the lot at WCD after a long afternoon looking at a LOT of cars.
We were pretty sure we knew exactly what we wanted, but very soon realised that in actuality we really had no idea. Andy was the first salesmen who actually asked what our list of non-negotiables looked like and started to take us on a journey of options.
We were very happy to purchase from Andy and felt he was honest, engaging, helpful and most importantly he listened more than he spoke, whilst understanding that this was a big purchase for the family and not just a sale for him.
To Whom It May Concern,
As a first time car buyer, the team at Wholesale Cars Direct were so helpful, friendly, and patient!
They go above and beyond what I'd have expected a standard car yard to do. Loved the service and love my new car!
I came back to you guys after 10 years to replace my car, adamant to get a red beamer, but my son fell in love with a white one.
I wanted to let you know, I am very happy with my new car and even love the white. Thank you so much for making it such a pleasant experience for this purchase.
The service provided by you and your team was excellent. We will definitely be back in the future, hopefully this time a bit sooner.
Good morning Gabriel,
I just wanted to send you a note, saying a massive Big, "Thank You” …. To you, and your team, It’s been a real joy and pleasure in dealing with you all.
You all had my best interest at heart and I felt you and your team were all so very professional, caring and helpful. And you all went out of your way, to fully both support my needs and resolve any issues and questions I had, both before and after purchasing my car. Mercedes SLK, from your dealership.
Again, many thanks for your caring and professional service.
My kindest regards, Ian Lower Hutt
PS ~~~~ Your coffee is simply the very best ~~~~Smile )))))
On the weekend we went up Auckland to visit family and the new Mazda MPV was perfect, it's easy to drive and very smooth, a lot of space for our bags etc.
Just want to update you about everything. Thank you very much.
We enjoy the car very much. God bless you and your work colleagues for all the help.
Dear WCD, Thanks for your enthusiasm and help with the Jag XF. I’m loving it. You are excellent to deal with, accurate in your account of the car. Your enthusiasm is persuasive and your honesty comes across. Always hard to buy when you can’t see what you are buying and I was relying on you. You haven’t disappointed!
Cheers John Christchurch
I am writing this email to thank you for your perfect service and quick process for my newly purchased Audi s3. It was a pleasant experience to me with your motor expertise and my questions were well answered and understood.
I would like to thank you again for your help and i shall see you again.
Great honest and focused help delivered by friendly sales people who really listened to what I was looking for and offered options that fitted what I wanted rather than what would make them the most money.
Good experience and pre / after sales care - thoroughly recommend using Wholesale Car Dealers for your car buying experience !
February 2017 Dear WCD
Thank you very much for your help on Friday, and we were thrilled to be able to drive away in our new car. You are undoubtedly very passionate and enthusiastic about your job at WCD.
We found your knowledge of mechanics (being both a petrol and diesel trained mechanic), and your own personal experience with cars to be very helpful. You have a great personality, and perhaps we will do business again one day! In the meantime, I know we will really enjoy our new car.
All the best, and regards.
Tim and Barbie Masterton
Very pleased with the service I got from you and Wholesale cars direct when buying VW Golf.
Would recommend you and your company to all.
A big thank you to all involved in finding my ‘dream’ car.
Your kindness & genuine care/concern to me was gratefully appreciated.
Thanks to Gabriel, also thanks to Dan & Steve for all you did also.
You are a great team & I’m delighted I got to know you all. Many thanks again.
Most sincerely Fran Wellington
Hi Dan and the team at WCD
We've just purchased a new car from Dan and have to say that our experience from start to finish was exemplary. Dan was incredibly knowledgeable and patiently took us through a number of options that met our needs. Dan was open, honest and explored with us what worked and what didn't - the end result being us driving away satisfied with a deal that worked both for the dealer and us.
Anyone looking for a quality used car should look no further than Wholesale Cars Direct, they really do live by their reputation and ethos as outlined on their website!
Just wanted to thank you for your excellent service when buying my mini at the weekend. I absolutely love the car and am so proud to show it off to friends and family. It was such a fantastic experience to receive such a highly professional approach from yourself and also Ramon. I will have no hesitation in recommending you to friends and family in the future.
Hi Gabriel, Steve, and All at WCD!
Just an email to thank you personally for the first rate service and product on offer at your dealership!
Hubs (Stan) and I had our best and most fun car buying experience ever with you guys yesterday! It was a real pleasure.
Stan and I have complete confidence in the condition of the beautifully maintained 2011 Volvo we're financing from you guys... You're just so thorough and such pros; you leave no stone unturned and you think of everything! It's also clear how genuine you are about not only customer satisfaction but also building customer relationships that last!
Full respect to you guys. We wouldn't go anywhere else now.
I also posted a Google review from us this morning, giving you 5 well-earned stars. (We only review when the experience is outstanding and we're pretty picky.) It's easy to understand why you've won awards and how you've ended up with such a pristine reputation.
Thanks for everything, and warmest wishes for a cheery, enjoyable and prosperous 2017!
Best regards, Ellen Wellington
Thank you for the excellent service you provided me with when I purchased the above car from you yesterday. Your attention to detail, your forthright honesty and the fact that you were wholly committed to my receiving first class service impressed me greatly. I can only emphasise that I was extremely happy to purchase this MB from you and I will have no hesitation whatsoever in recommending you to others contemplating the purchase of a car. Can I take this opportunity to wish you great season’s greetings and a prosperous New Year.
Hi Steve, this is just a quick email to say thanks for all your help the other day. The sale was seamless and totally stress free. We appreciated the good service (and coffee!). The car is great and we enjoyed the whole experience.
Cheers Brendan Wellington
Hi WCD Thanks for your help in selecting my Toyota vehicle. I am very pleased with the car and your service and would have no hesitation in recommending you and WCD to my friends and colleagues.
Kind regards David Wellington
Good morning Gabriel I would just like to thank you for sorting the horn problem with the 130 so quickly. Catherine has been driving the car for the last couple of days and loves it. After sales service is so important a lot of companies forget about the customer once the sale is completed your service has been outstanding
Regards Ian Wellington
I'd like to let you know about our recent experience at WCD in November - it was absolutely fantastic.
This was due to Dan Evans, the sales consultant we had the pleasure of dealing with that day.
After a bit of a chat about what we were looking for and our budget, Dan showed us the Ins and Outs of many makes and models that could suit our needs.
With his dedicated and helpful approach – we now had the info to make the right choice for us.
With his in depth vehicle knowledge and natural friendly disposition, Dan made us feel confident we were at the best dealership in town.
He displayed exceptional Customer Service from Go to Whoa, and practically bent over backwards to make sure we were being looked after.
He certainly went the extra mile to make sure we were totally satisfied with our purchase, and yes we are.
He’s downright the best salesperson we've ever had the pleasure to deal with, and highly recommend seeing him at WCD if you ever need a vehicle, big or small.
So, go and see Dan at WCD - and just like us, you'll be glad you did!
Thanks, Matt & Julie Upper Hutt
Andrew and I would like to commend you on your outstanding and professional service in assisting us with the purchase of our Mercedes-Benz E550.
After visiting many other car dealerships in your street, we must say you were by far efficient, knowledgeable, friendly and very passionate about what you do.
We will certainly recommend you to anybody looking to purchase or sell a vehicle in the future.
Thank you again for your outstanding, professional service.
Was a pleasure doing business with you.
Kind Regards Andrew and Nicola Lower Hutt
We are very pleased with are purchase of our Mazda Premacy.
We would also like to thank you personally for your pleasant manner, patience and knowledge.
We would strongly recommend you and W.C.D. To anyone we know who is looking at buying a car.
Once again thank you.
John and June Paraparaumu
I recently purchased a vehicle from WCD in Lower Hutt.
The vehicle was well presented and in extremely good condition and low kms. The replacement of tyres and brakes following the importation from Japan has meant I am confident that the car will perform well on the rural and highway roads I use and it is a pleasure to drive.
WCD had all the documentation done for us including checks for recent airbag recalls.
He was professional and had the vehicle ready for us to collect and just drive away.
From the moment I walked on the yard at Wholesale Cars Direct (WCD), the service experience was great. WCD spent a considerable amount of time explaining the range of cars on offer in our price range and drilled in to more specific detail on the car that captured my interest. The whole process was made very easy by good communication and non-complicated documentation. I was also very grateful the way the team at WCD thoroughly explained our options regarding insurance and after sales service. I can feel confident that our questions will be answered and WCD will be as responsive as possible in the event we have any issues with our new purchase. Many thanks WCD!
To the team at WCD, thanks for a great experience that saw us drive away in a new car. Dan Evans – what an awesome guy, no pressure whatsoever, the number of times we changed our minds about what we wanted to look at. Dan moved us through the process so smoothly with his openness and honesty, and made the final decision a breeze for us. Ramon Willis, the paper work just flowed, making us feel really at ease and Steve Bottrill, thanks for the finishing stages to get our finance sorted.
Overall the best car buying experience I have ever had, started with Dan and finished with Dan going over the finer points before I drove off the lot. Thanks very much team.
Dan & Lisa Te Horo
It was a pleasure to deal with WCD. These guys are sincere, knowledgeable and straight-up. Best experience in my vehicle purchase history. Would definitely deal with them again.
Best regards, Danny Lower Hutt
Hi Gabriel and the team at WCD,
This is my second car I have purchased from WCD. I travelled down to Wellington from Auckland to have a quiet look and ended up purchasing it.
A big thanks to your sales team, they made the process very simple. The test drive was great, with no time pressure I could get a good feel for the car.
I had been looking at similar cars in Auckland for the past month or so. Not only was this car in much better condition, I was superbly looked after by the team there and I wouldn’t hesitate recommending people to purchase from them.
To Wholesale Cars Direct,
Thank you for selling us an excellent example of this model of Mercedes Benz which we have been searching for over the last 8 months.
As we bought the car without ever seeing it, the sales person, Gabriel was absolutely excellent to deal with. Every part, from negotiating a fair price, reassuring us, helping us right through the process of buying the car.
This would normally have been very worrying for us but at no point did we ever have any concerns that Gabriel could not sort out easily .
We are very impressed with the high quality standard of the car and so pleased we bought it from your firm. We would definitely recommend you to anyone who asks our advice in the future of where to purchase a car.
Thank you very much
Grant and Patrina.
Hi Gabriel, just wanted to say a huge thanks for my recent purchase of the Mercedes. Everything was delivered as requested and the whole purchasing process was smooth and effortless. The whole team were very professional and a pleasure to deal with.
This is our 6th car through WCD and won't be the last..
This email is just to thank you for the way you led the whole process of selling me my Mercedes C250.
From the test drive, to have it delivered to my door, everything was held with great professionalism.
I will definitely consider WCD next time I swap car and will also recommend WCD to my friends.
Best wishes Filomena
A brief note of thanks to you and WCD for your help in choosing not one but two cars inside the last twelve months – I guess that is in itself an endorsement. On both occasions we appreciated your direction, though the BMW is something of a late life crisis! With the second vehicle we also appreciated your patience when after providing us with a match for all our conditions you were still happy to watch us drive off in other cars until we came back to your original suggestion. The presentation and the quality are superb and a credit to you and WCD. Thank you.
Dennis Palmerston North
I purchased a car from you on Monday and I would just like to congratulate you on your fantastic service. I dealt with Dan, and from the moment he first approached me to the moment my wife drove away in the car the service Dan provided was top notch.
Your showroom is clean and well presented, and the range and condition of the cars you have is impressive.
Keep it up.
Regards Allan Upper Hutt
With regards to the service we received with our recent purchase, as well as previous cars we have purchased from you, we are absolutely pleased with the excellent and professional service we received. All staff we dealt with had excellent product knowledge and focussed on our needs, making the whole process a very enjoyable one. Also, in my opinion, the quality and selection of your vehicles is far superior than other car dealers out there, which is one of your key competitive advantages, coupled with outstanding customer service - a recipe for success. We would have no hesitation with purchasing another vehicle in the future as well as referring families or friends - which we have already done.
Thanks once again and please pass on our thanks to your staff.
Paul and Debbie Lower Hutt
I recently traded in and purchased a car from Wholesales Cars Direct in Wellington, we are based in Auckland and I must say all the dealings over the
phone were great, when they said they would ring me back they did and all questions asked were answered in a timely manner, all aspects of the trade
and purchase were very professional and I would not hesitate dealing with them or recommending Wholesales Cars Direct to anybody.
Just wanted to say thank you for your help in selecting the BMW, Susanne and I are very happy with it.
I came to Wholesale Cars Direct because John Howarth recommended you guys very highly and I have to say he was right. I was very impressed with your professionalism and the way you listened to my needs and found the right vehicle for me instead of trying to sell me something else.
I liked your friendly manner and the efficient way you got the deal done without being pushy or making me feel uncomfortable at any time.
Thanks again for all you did for us and I will certainly be recommending WCD to family and all my friends at Boulcotts Farm Golf Club.
Needless to say when Susanne’s MG gives up the ghost I will be coming to see you again – definitely not buying another MG though!
All the best, Joe Lower Hutt
I just wanted to say it was a pleasure dealing with you regards the purchase of a new car this month!
You were friendly and straight up to deal with. Plus accommodating letting us take the car for test drive to my folks in Upper Hutt.
I will definitely recommend Wholesale Cars Direct to my friends as a good place to start any car shopping.
July 2016 Kia ora WCD
Thank you for making the process of buying a new family car so seamless. It was great to work with you. Your knowledge and expertise were very much appreciated as was your patience, can’t be easy when the customer doesn’t know what they want! We are thoroughly enjoying our new wheels J
Warm regards Bonnie Wellington
I would like to pass on my sincere thanks to you for your professional attendance you gave us during the selection and purchasing of Liz’s new car! Your personal attention to meet our requirements exceeded our expectations.
We are very happy with the Alpine system installed and acknowledge and appreciate the savings you managed to broker on our behalf and have it installed in our tight time frame. As you stated you would order mats for us and have them delivered….Done!
So overall a 10/10 experience.
Richard and Liz Rotorua
Dear Steve, Just a quick note to thank you for all your help with changing our car. In particular thank you for the efficient, non-pushy assistance and arrangements that were followed up on when and where agreed.
I love my car so much!!!!!
I want to thank you for everything you have done to make the process so enjoyable. From the first time I enquired through to the minute I drove out of your showroom, you have been amazing!
So friendly, welcoming and helpful. Nothing was too much trouble!
I am so grateful and am already telling everyone about you and the team at Wholesale Cars Direct.
I will definitely be back when I’m ready to upgrade the Volvo.
Thanks again Steve.
We were served by you on Saturday and Tuesday, you are a really nice and helpful sales person. You provided lots of professional information of the cars that we were interested in. We were looked after very well during the time we spent in your place, and finally we got our dream car.
Also, Steve helped me a lot with the financing part; he is very nice and patient.
Thanks for the comfortable environment and nice tea and coffee; we really had a good time there.
Kind regards, Yue Lower Hutt
I wandered in to WCD a couple of weeks ago with the distant thought of purchasing a newer car than my high mileage Subaru. I was met by WCD who showed me about the yard and indicated which cars would meet my expectations. An extremely tidy and low mileage TOYOTA AVENSIS caught my attention so after a week mulling over the options and looking round several other car yards, I kept returning to WCD and the Toyota. I negotiated a fair trade-in with WCD and completed the purchase. I am delighted with the new car and have enjoyed the newer vehicle. A week after I purchased the car, I was concerned that the battery was not up to scratch’ had it tested and it was replaced with a new battery without question. Overall I was very happy with the service and attention I received from WCD.
I must call in again soon for another cup of their delicious coffee and to find out what a couple of extra dashboard buttons are for.
Peter Lower Hutt
We are a blended family with young adult kids and we've been wanting to upgrade our family van. We knew exactly what we wanted. It has to be an 8-seater with electric sliding doors, reverse camera, big legroom and luggage space, and more importantly, it has to be within our budget. So my heart jumped when you showed us WCD's well-presented and 'muscled' Nissan Elgrand.
Though we've ticked all boxes, my more conservative partner needed convincing. The big question in his mind was, "do we need to do this now?" Well, he had a point there because we had earlier decided that we will just look around, and the van upgrade would have to happen later in the year when other commitments have cleared. But for me, it's now or never - this opportunity may not come again.
And this was when you came into the picture. We were shy to tell you our personal consequences, but you've somehow managed to gain our trust with your professional approach. We told you our concerns, and what scenario would allow us to do this purchase now. You gave us time to discuss and you offered good options. The next thing I know - we were the happy owners of our dream family van.
Thank you Ramon and staff at WCD, we wouldn’t have come back if we weren't happy with our first purchase eight years ago. Keep up the good work guys!
Y & D Wellingon
P.S. Sending you this thank you note from Auckland on our first family out-of-town trip in our Nissan Elgrand :)
Big thanks to WCD for the purchase of my Golf GT – doesn’t talk nonsense, tells it how it is – no games. Welcoming, professional and a pleasure to deal with. (Even though cars are not my thing).
Thanks for your help with my purchase of the 2012 Outlander in the last couple of weeks. When I came in the main intention was to look around and maybe have a test drive. From the service received, and clearly professional business that was in operation, I ended up buying that day and was confident that I was making a solid purchase. As the intention was not to actually purchase that day, I had not thought about bringing my trade in vehicle, so it was great that the trade in could be factored into the sale without actually viewing the car.
It was a nice cruisy feeling driving the car back home to Taranaki that day, but was pretty annoyed when a large stone hit the windscreen and put a sizeable chip in it. That's what insurance is partly for of course!
Thanks again WCD,
For your information, we were just looking and although trading-in our Toyota Hi-Ace and Honda Odyssey for another vehicle was on our mind but we did not anticipate it would happen that day. I guess it must have been the quantity and quality of the vehicles available in your showroom which is attractive. In addition and foremost, you and your team provided great service and it was stress free. For that alone, I have no hesitation in passing on my recommendation to friends and whoever wanting to buy another vehicle.
Thanks again for your services. Regards Pheng & family Lower Hutt
Just a quick note to thank you for the great service provided in my recent purchase of the Nissan Tiida. You made the whole process easy, providing all the information required and I never felt pressured. I will certainly recommend you to anyone needing to purchase a new car.
Regards Lorraine Lower Hutt
I just need to put a massive Thank you out there to WCD who helped me with the purchase of my new Audi Q7 it's an amazing car and sooo easy to drive with 4 kids its exactly what I needed and I have no regrets.
On the day we strolled in I had only 2 of my 4 kids with me and thought arrrg kids and car shopping no thanks but there was a play room for them, car seats provided for a test drive and he even supplied them with a light lunch, plenty of treats and a good time! Hubby and I were even treated to a flat white while we waited for the purchase to go through.
It was as easy as that done and dusted. I got to drive away with my dream car only a short wait later. Thanks WCD she looks gorgeous next to my Lexus and even better with me in the drivers seat lol.
Fabulous doing business with you.
Many thanks Taylor family Wellington
I am absolutely loving my new car. She gets me around just great, and I really enjoy having a good hoon. The experience at WCD was genuinely great and I felt I could trust you guys to give me honest advice. My first car buying experience from start to finish was excellent. Can't wait to do it all over again!
All the best
Thank you WCD for all your helping with the purchase of our 370Z FAIRLADY. Absolutely wonder vehicle and I love it. We couldn’t ask for anything better from you and we appreciated the fair deal we got on our trade-in also. Thank you and I would recommend your service.
Cheers Tania & Darcy Lower Hutt
We just wanted to let you know how extremely pleased we are with our recent purchase of a Mitsubishi Outlander. We found our dealings with each member of the team to be friendly, efficient and professional. You made us feel like we mattered and you went out of your way to make the sale easy and stress free.
We will be spreading the 'WCD' name and making recommendations to the people of the Wairarapa.
Hi WCD I was extremely impressed with the professional approach I received from Wholesale Cars Direct in Lower Hutt. The atmosphere was attentive but relaxed and there was absolutely no pressure into buying. What I really liked about WCD and the team was that they listened to my needs, advised me and showed me a variety of options that was suitable to my budget. The showroom was immaculate and I was so impressed with the high quality and low miles on all their vehicles. I would have no hesitation in recommending anyone to call in and see WCD or any of the other sales team. I drove off with my new car, a smile saying I would definitely be back to trade in when I am ready for the next purchase.
Sheryl & Vern Lower hutt
Lilly and I walked into WCD on a rainy day in January this year to buy a car each. I had made a quick phone call immediately before to let WCD know what we were looking for. When we arrived WCD swiftly showed us some excellent options and within 30 minutes we'd selected a car each. After sitting on the comfortable sofa in the corner with the heater on and cups of lovely espresso in our hands we signed the papers for two great cars - both VW's - a white Golf and a black Passat. WCD rolled out the red carpet and made the whole experience enjoyable. Thanks very much to all the team at WCD. Best Regards, Chris & Lilly.
Chris and Lilly Lower Hutt
Good morning Gabriel,
Thank you for yesterday's email regarding the purchase of the Elysion at WCD. Our new car has been very pleasant indeed and Trudy and I love every moment of it.
The car is performing really well, turned some heads and we've had many positive responses to it which is always nice when you buy a new car. I must say your post purchase follow-up is a bit of a rare thing these days, most deals end at the door in common times. So thank you.
Greetings from a sunny Hawkes Bay.
Just wanted to say thanks for a hassle free trade. Been a while since I have bought a car and was pleasantly surprised by the lack of a pushy sales pitch and for showing me exactly what I asked to see. Appreciated being able to take the car for a decent test drive and look over.
Loving the car, makes driving a real joy again.
Just wanted to again thank you for finding us a great family car. I really appreciated the effort you went to and the time you spent to understand what we wanted and then getting back to me when the right car came in. We are loving the new car and it ticks all the boxes. I also appreciate you easy going approach and the way you gave us lots of options to consider.
Many thanks and have a great holiday.
Regards Charlie Wellington
Hello Gabriel. Thank you again very much for completing the sale. We had (apart from crappy weather), a tremendous ride home in the CLS. We love it! Again thanks, and could you also pass that onto Ramon.
Cheers and have a good day.
Les ‘n Jill Osten New Plymouth
We were on the look-out for a wagon to replace our old Nissan, and had already made a decision on the type of vehicle we were after. We had our eyes on the Avensis we ended up buying for a while before deciding to take it out for a spin.
We were pleasantly surprised by the laid-back, non-pushy approach you and the team took which made the decision really easy.
The after-sales service you provided was second to none which made the overall experience a positive one. We would not hesitate in recommending WCD to our friends and colleagues.
Cheers Aaron and Christy Wellington
Just wanted to say thanks for a hassle free trade. Been a while since I have bought a car and was pleasantly surprised by the lack of a pushy sales pitch and for showing me exactly what I asked to see. Appreciated being able to take the car for a decent test drive and look over.
Loving the car, makes driving a real joy again.
This is the second purchase me and my partner have used wholesale cars direct for.
Very happy with the service we have been given both times. Great range of cars and always happy to let use test drive as many cars until we find the right one.
Would definitely use the guys there again. They make buying a car easy, enjoyable & importantly a stress free time.
Stepan, just a note to thank you for your patience and help, in getting us settled into our great little car. We have been doing some practice runs, and are now a lot more comfortable with all the bits and pieces within the car.
All the best
Rod and Marea Lower Hutt
Thanks for your email following up on the purchase of the Audi. Was nice meeting you and the team. What can I say it was a brilliant drive home, the car was amazing on the open road, it kind of exceeded my expectations. And yeah the pictures on the website didn't do the car justice really. As a buyer you know many places can say yeah great condition etc etc but then the car never lives up to it, but that's why I was so happy because the car was pretty much immaculate. It is a risk buying from out of town for sure, but I felt throughout the whole purchasing experience that the team were genuine and in all honesty I just knew I had nothing to worry about. And it was greatly appreciated. I'd give the whole experience dealing with you and the team a 10 out 10, with thanks to Ramon too for putting in the hard yards there on the deal. So yeah I've no qualms in saying it was a great experience.
Thanks again mate Cheers
Hi My Mazda MX5 is everything the seller said it would be. Just wonderful. The sale itself went very smoothly, Wholesale Car Dealers being efficient and helpful. I would certainly recommend WCD to potential buyers. The transportation to the South Island, arranged by WCD was done by a company that was outstanding.
All in all 100% satisfaction to both the seller and the seller’s choice of shipper, and the shipper as well.
I feel very fortunate
Hi WCD and Steve,
Many thanks for your help when buying the Outback last week. The car is great and the buying experience was very good too. I was impressed by your friendly and efficient service, and how quickly everything came together.
I am happy to recommend WCD to anyone wanting to buy a good quality Japanese import.
My partner helps NZ companies build world-class customer service into their culture. She’s got an eagle eye for that sort of thing, and very high expectations. She's really enjoyed our car buying experience with you and WCD. She's already mentioned WCD to a number of our friends. So you’ve definitely scored a 10 of 10!!!
Let me start by saying, I hate spending money on things I can't hold, I worry about being screwed over on prices and I don't like car dealerships.
I had been looking for a new car for 9 months. I have looked all over NZ, at all types and makes of cars. Then I happened across one at WCD. I looked at others of the same ilk throughout NZ but was enamoured by the pricing and the quality of the cars on offer. I had no issue getting the AA to look at the car and all came back ok. So despite my initial concerns as mentioned at the beginning of the spiel, I took the plunge and bought the car.
I had so much reassurance from the guys at WCD and after a 15 minute phone conversation with Steve just having a chat, we finally got down to finalising everything. It felt more like I was chatting with friends than anything else and, despite my insane amount of questions as I worry about everything all the time, nothing was too much. I had a list of requests and they were all dealt with in a professional manner.
I would recommend WCD to my friends and anyone who may be reading this. I can, with some assurance, recommend that you buy the M135i!!!!!!! I have not had any experience like I did when I was buying from them and I haven't even met them. Cheers WCD for giving me the opportunity to do business with you and helping me to buy a car that will undoubtedly make me lose my licence!!! (i.e. - it's too quick!!!!!)
Dr Winrow. Invercargill
I absolutely love my car. The service from start to finish was absolutely AMAZING! I have been recommending WCD to all so hopefully you have some more business come in ASAP.
Thanks very much for the service WCD provided in the purchase of my new Lexus. I am very happy with the quality of the car which is almost in new condition and also with the service you guys provided. I thoroughly recommend you to anyone looking to buy a good quality used vehicle.
Thanks and until the next purchase.
Sorry we didn’t catch up today but I believe you were on a well-earned break. We were served today by Steve his service was exceptional.
As you are well aware we have been into your dealership more than once in the past year. I appreciate your honesty when we were selling our car and when we were purchasing our new one.
I have been amazed every time at the presentation of your cars from what I have seen they are second to none. Once again I thank you and your team for a very professional and happy positive experience of buying a car from your dealership.
See you in a couple of years’ time maybe!
Peter and Sandra Wellington
My wife May bought a Lexus car from you last month She loves the car and was very impressed with the personal sales attention she received from you and WCD . I thank you very much for your personal assistance.
Ian Lower Hutt
I Just want to write you a quick note to say thank you to Stepan! Thanks for his honesty and dedication while selling me my car last week.
Stepan and Gabriel, thank you so much for answering all of our questions honestly, we are happy with the car we purchased. If any friends looking to buy cars in future, I will be sending them to WCD, and telling them to ask for Stepan! Thanks again.
Della Lower Hutt
I’m one of those hard-to-please people who always wants hard-to-find features in his cars. Having previously owned a car with Intelligent Cruise Control that feature is now a “Must-Have” for me. The Merc. CLS 500 that I purchased from WCD must have been the only one with Distronic available in NZ right now so I am well pleased. Given that I live in Rotorua, Wellington was a bit of a stretch for me but the car looked good on their website so I bit the bullet & forked out a deposit to hold it for a week. A few emails later & we reached tentative agreement on my trade in. When I finally turned up, the Merc. was immaculately presented & everything they said it would be. Two hours later, all of the formalities were taken care of & I was on my way; really professional & efficient service. I have since had the car checked out by our local accredited Merc specialist. He couldn’t fault it & he too is highly impressed. WCD will be my first port of call in future. Thanks guys! Geoff Pearson Rotorua
Hilary and I were grateful for the "top shelf" service you provided when we were looking for another car. Buying sight unseen has it's pitfalls and you were most efficient and helpful as we went through dotting the "i's" and crossing the "t's". We look forward to this level of service continuing as / when required. Cheers,
I have just bought a BMW from WCD and would like to share my experience.
1. The car The 2012 BMW X1 x drive 3.0I I bought has to be driven to experience it, but it is a beautiful very enjoyable car. More importantly this model is not even available in NZ with this unbelievable engine (as far as I know), and considering its age, perfect condition and very low millage (14000kms) the price was an absolute bargain.
2. Website The website provides vast amount of reassuring information about the dealership, and with the easy search facility and available pictures gives enough info about the cars to be able to choose even without physical visit.
3. Service, communication The communication, service from the first contact was very friendly, personal, building trust with the team. Everything is explained in great detail, there are no empty promises or cheap tricks to get consumers into the shop or into commitment.
4. Physical dealership The actual dealership in Lower Hutt is very impressive. It is huge and organized according to car categories. Cars are displayed in a clear comfortable manner. There is such a selection, with such perfect condition and low millage that if I didn't set my heart on the BMW I could have chosen another 5-6 cars easily...
On location there is a well-oiled team work finishing the transaction within a very short time despite the place being very busy.
Bottom line: I think from now on when buying cars WCD is going to be my first choice.
My name is Peter I am the proud owner of a wonderful car a BMW 550i 2008 touring it is very high spec car.
It is the car I was trying to buy in Auckland.
After months of trying nobody up here could get what I wanted not on price or features until I found Wholesale Cars Direct Wellington on Trademe.
I started looking on their web site (tyre kicking for a couple of months emailing and texting a couple of phone calls). All the time the guys at WCD Treated me as a real customer nothing was a problem at all. Really nothing and I am a difficult customer.
Well in the end we fly down on New Year's Eve to by the car we had chosen..
On arriving it was everything the guys said it would be..
It is truly the best BMW I have owned I have had 3 ...4 counting this beauty ... 2 X5’s a 318i wagon and this 550i touring.
The service I have experienced from WCD since is way above what I would have expected ... Nothing is a problem /really nothing ... The car is just amazing The price and finance is amazing The recommendation of paint and leather care product make maintain the new car look of my car real easy (I have people stop me still asking what model is this 2015) And down to the mechanical warranty the small issue I had was sorted in Auckland no problem ...
I would highly recommend WCD to anyone country wide as the made the service I had experienced in Auckland from new and used car yards a joke
We were in the market to trade in our old car and acquire a new one.
Whilst looking around and trying to achieve this, we happened to drop in on Wholesale Cars Directs showroom at Lower Hutt.
I must admit that we were impressed with the products, the pricing and the whole set up in general.
There were a range of cars on display with very agreeable prices.
The staff were well turned out, pleasing to the eye, courteous, friendly, helpful and last but not least, professional.
It was clear to see that they enjoyed what they did and worked very well individually, and as a team.
We wish to commend all for that.
We finally made our selection, and right from this time onwards, to the closing of the deal, we dealt with very clued up and professional staff.
An important point to mention is that they stand by their products, which are good to say the least.
Also, should they decide to do so, they can display generosity, which in today’s day and age, is as rare as hen’s teeth.
We were lucky enough to experience this generosity a few days ago.
All in all we wouldn’t hesitate to recommend them to anybody who happens to be in the market for a car.
Jeanie, Ali and Jehangir
P.S. Their coffee making machine is one to die for!
Just wanted to thank you for helping me in the process in buying a vehicle from Wholesale Cars Direct Ltd.
I was a bit hesitant buying a vehicle from pictures only but it was delivered to me in mint condition as stated and definitely a bit nervous banking such a large deposit also, as there are so many dishonest people and business's out there.
I absolutely loveeee my Jeep !!
I would highly recommend to anyone who is endeavouring to buy from you that it is a safe and simple process and was impressed with your helpfulness to guide me through the process without any hiccups. I really appreciate it.
Excellence is a quality that something to be appreciated, Steve and the team at Wholesale cars not only define this word but exceed it in every aspect of their care and concern they show for their customers.
My Wife and I have purchased our last three cars from Steve at Wholesale Cars Direct lower Hutt, and it is always our first choice. Steve is incredibly professional, informative and approachable, he is someone who really looks at your needs, Listens to you, and then goes out of his way to ensure you get the best possible options available to suit your life style and your budget.
The after service from the team is incredible, and they are more than happy to answer any queries weeks after purchase. Steve and the team have made sure that we are 100% satisfied with our purchases, and we will happily continue to recommend them to others.
Paul and Faye Lower Hutt
I recently purchased a Volkswagen Golf though Wholesale Cards Direct. I was impressed by the efficient friendly service I received and highly recommend purchasing a car from the company.
Rosemary - 'Happy customer' Paraparaumu
I am delighted with the car and it is going well. I would like to thank you for the service from start to finish which was not easy for your guys with me being in Christchurch. The car arrived quickly and was in immaculate condition and the guy who delivered it was great (so sorry I have forgotten his name).
The car was entirely what I imagined and lived up to my expectations. I had not driven a C30 prior to buying it so it was a bit of risk!! However, it is the fourth Volvo I have owned and I am enjoying driving it just as all the previous models. It has the same solid build and I am hopeful that the engine will keep me into my old age.
Thank you once again. I would add that I would have no problem in using or recommending your WCD in the future.
Best wishes to you.
Hi Gabriel Quick and belated thank you for your personal assistance with the purchase of the Volvo XC70 from WCD last weekend.
Appreciated the no hassle but regular follow up and very professional approach by WCD.
Absolutely loving the car after using it thoroughly for a week – ticking all the boxes.
Having recently purchased a Nissan Dualis, we wish to express our appreciation to Wholesale Cars Direct for the outstanding, friendly and very personal service we received from the whole WCD team.
We were so impressed with the immaculate presentation of all your vehicles and also with the extremely customer friendly premises.
What a pleasurable experience buying our car was!
Your company is to be congratulated on your incredible ethos.
We will certainly recommend WCD to our friends.
Thank you so much
Barbara and Brian
As senior citizens, my wife and I are put off by the hard sell of many car salesmen.
On a recent trip to Lower Hutt, we called at WCD to view a car of interest advertised on the net. It took our eye due to low kilometres, great presentation and fair pricing for the year of manufacture. Many vehicles look good in the photos but disappoint when viewed in reality. After looking in two cars, a well presented young man quietly made his way to us and bade us good morning. Enquiry as to whether we required assistance, where we looking for any car or type of vehicle in particular.
“Tyre kicking” came to mind, but I resisted saying so. It was indicated we were on holiday and looking only, at this stage. The vehicle of interest was pointed out amongst the many in the yard and its general condition appeared excellent. He had obviously summed up the type of vehicle that may be similar in description and specification of interest us, and indicated other options in the yards that may be worth consideration.
All cars were low kilometres and excellent presentation. One particular hatchback appeared to tick most of the criteria on my checklist, and an obligation free test drive (if we had time) was hesitantly agreed by us. On return, it was offered that if the vehicle was what we wanted, delivery to northern city by transporter could be arranged. Trade-in was also an option.
Photocopy of vehicle description, features and photos, together with agreed costings and offer to hold the vehicle available for 3 days, left us feeling satisfied the sales team had done all to make for informed non-pressured sales pitch.
After exhaustive scan of the net, visits to numerous car sales on the trip home, and around our city, it was decided to accept the WCD offer.
Delivery was straight forward and all aspects of dealing with the team at WCD a pleasure. Fussy pensioners can be assured, for non-pressured, fair priced, well presented, low kilometre vehicles, fit for purpose, WCD would be hard to fault.
Gold card holder
I would like to thank all at WCD who made the purchase of our new Mazda Axela such a breeze!!
A special personal thanks to Gabriel Smith for helping us choose the right car for us and making the whole process so smooth and comfortable. Also a special thanks to Ramon Willis for the finance side of things, which again was hassle free!
To be honest, we have never had such an enjoyable experience through a car dealer! From start to finish the service has been nothing but consistent, professional, friendly, informative and approachable, which is why we chose WCD. WCD are anything but the cliché car salesmen! We never once felt forced or scared off since the day we stepped foot in your yard.
We like the fact your service and support does not stop once we’ve driven our new car home.... staff have been very helpful with our queries afterwards too and ensuring we are 100% content with our purchase.
So again thank you very much for your assistance (and magnificent coffee!). We will (and have already been) speaking very highly of WCD and would instantly recommend to others in the future.
Warm regards from two very happy customers,
Rob and Katie
We just wanted to extend our thanks to you and the team for helping make our vehicle purchase relaxed and fuss free. I was really impressed with the quality of the vehicles on display, and the knowledge of all the guys we spoke to. At no time did we feel pressured to make a purchase.
Thanks for helping us choose a vehicle that suited our needs – after having owned it for a couple of weeks, we know we made the right choice. I, like you, am a Subaru convert.
Look forward to doing business with WCD again in the future.
We would like to express our thanks for the enjoyable experience buying the Rav 4 from WCD, you guys made what can be a stressful experience an easy one.
We liked the way you do business, the staff we dealt with were not pushy but very professional and friendly and special thanks goes to Gabriel as nothing we needed to know was too much trouble for him & he made sure we were fully briefed in operating the vehicle before we left the yard .
Thanks WCD you’ll definitely be on our list of places to visit when our next vehicle change is due.
Artie & Dayle.
I would like to thank you for your amazing support and patience in assisting me in the purchase of our new car last week. You and your team were very professional and friendly at all times.
We really appreciated your advice in helping us to choose the right car which was presented in immaculate condition and we are delighted with it.
I can only praise your excellent service and I would have no hesitation in recommending you to my friends and colleagues.
To the team at WCD,
I just wanted to say a big thanks for all your patience, help and advice when we bought our new Subaru last week. We're really happy with the choice we made, having test driven quite a few cars. We never felt like you were pushing to make a sale, and you made it clear to us on several occasions that your aim was to make sure we found the right car at the right price.
This is the second car we've bought from WCD and we wouldn't hesitate to return to you next time. In fact, your website is in my favourites list and I will be checking from time to time to see what you have available.
I'll be sure to recommend Wholesale Cars Direct to my friends and colleagues.
Thanks again, it was pleasure doing business with you, and see you next time,
Pete and Lyse
I would like to express my sincere gratitude to you and your colleagues, for the fantastic support given to me by yourself and Wholesale Cars Direct.
Your company’s commitment to ensuring that I remain a happy and satisfied customer has been outstanding. The support is certainly the best I have ever experienced, and I will definitely be praising and recommending your company to all my friends and acquaintances.
Please accept my genuine appreciation of your assistance.
Hi, please pass this on to the top man at WCD. I want them to know of my happy customer experience!
I have just purchased an awesome little Mazda Alexa.
Can I say that I have had an fantastic experience dealing with WCD. Your approach is refreshing and I will defiantly be pointing people in your direction.
I usually hate having to deal with sales people, I usually feel bullied and get the worn out sales pitch, I know what I want, I don't want to be told that I want something different. Your team on the other hand was laid back and felt genuine and trust worthy. I felt no pressure to commit to anything I didn't want to.
They were more than happy to cater to my requests, and put me at ease over any concerns I had.
I'm a very happy customer
Good afternoon Steve and Ramon
Received car, Very happy, Car is in much better condition than I expected. Your service has been outstanding.
Thank you very much.
In my past experience going to a car yard can be a stressful and pressured experience with the thought in the back of your mind that you are constantly going to be taken for a ride- and not in a vehicle. So it was with some trepidation that I started the car search and began the hunt for my first decent car ever. In total, over a three week period I visited 8 car yards- most only once. Why a car yard? I wanted the security of knowing the background of the car, getting the right warranty and appropriate trade in and financing. I brought my car at WCD- why? For best service, least hassle, least pressure, time to think, to look at options and to try them out, a personal approach to getting the right fit with just enough advice for me to know who the specialist was. In all- it was easy and I got an awesome car out of it. Would I recommend them? Definitely- and don’t bother with the other 7 yards like I did.
To Whom It May Concern
I would just like to say what a wonderful experience I had buying a car from your firm.
Your salesperson Dan listened to me and understood everything that I wanted in a car and delivered with no fuss or bother. I was given a good price for my trade-in and the finance for the balance was handled quickly and efficiently by Ramon. As I didn’t like the radio system in the car I was offered a couple of other choices of which I chose one. This was ordered and fitted before I picked the car up – no waiting needed.
I was acknowledged by all members of staff that I came into contact with and they were all very helpful and polite. Your show room and surrounding areas are all clean, tidy and very inviting. Your coffee machine is awesome!
It was a pleasure doing business with your Company.
My wife and I went into Wholesale Cars Direct looking for 2 vehicles with very specific requirements in mind for our business. Not only were the staff very friendly and knowledgeable , they were thoroughly professional and easy to deal with. I at no time during our visit felt under pressure or any obligation to purchase a vehicle, and I found that the staff were able to listen to our needs and point us in the right direction, giving us a lot of options. After making our selection, going through all of the paperwork was completely painless. All in all, it was definitely the best experience I have ever had in purchasing a new vehicle. I have absolutely no hesitation in recommending WCD to anyone who is in the market for a new vehicle. Outstanding!!!!
Thanks to the team at WCD, from the moment I walked the car yard, test drove, purchased, and the post purchase courtesy calls, the entire team at WCD were terrific.
Everyone was professional and just a delight to deal with making the whole experience so easy.
Thanks especially to Gabriel & Steve the customer service was fantastic.
Regards Lesley Francis
Just wanted to drop you a note on my purchasing experience from WCD.
The reasons that I have purchased 5 cars from WCD in 6 years are simple, they have a great selection of quality cars that are all competitively priced, the WCD team are extremely easy to do business with, I have been more than happy with every car I have bought(and traded back), their post sales service has been exemplary, but moreover, trust has been the deciding factor for my repeat purchases – I'll be back.
Have really enjoyed dealing with Gabriel and the team from Wholesale Cars Direct. My wife and I brought our first car from them in 2011 and the service we received then was outstanding, so we wanted to keep our business with them.
Recently we have purchased another vehicle from Wholesale Cars Direct and the service we got from Gabriel, Steve and Ramon was exceptional. We weren't just customers to these guys, we were part of the team. They kept us informed every step of the way, and nothing was too hard for them. What we found appealing in dealing with the team, was being able to do a lot of the paper work over e-mails and a few simple phone calls.
Thanks Gabriel, Steve and Ramon for all your help. We were certainly be keeping our business with you and the team for a very long time.
Kind regards Donald Le'afa
I just wanted to let you know how thrilled I am with my new car.
Because I'd had such a fantastic experience when buying my last car from you, 'Wholesale Cars Direct' was the first place I visited when deciding to update it. The first thing that surprised me when returning after 4 years was that not only were you still there Gabriel, so were a number of other familiar faces, including Ramon in the Finance Department. To me this clearly shows what a great business you operate. Everyone was so friendly, called me by name and even offered to make me coffee (you have the best coffee machine by the way!). The entire team just seemed so relaxed and friendly and there was certainly no hard sell or pressure to buy.
You were very thorough in listening to my needs and I was impressed with the number of great cars you had to show me within my budget. In some ways I was so spoilt for choice that I felt I needed to go away and do more research on some makes and models I had not considered.
A lot of people had told me over the years that cars in Auckland were substantially cheaper, so I decided to extend my search a bit further afield. Why I wasted my time on this I will never know! The difference in dealing with 'WCD' to the multitude of dealers and traders in Auckland was as vast as night and day. The selection and presentation of your vehicles is far superior to any I inspected in Auckland. Your team also displayed such an in depth product knowledge, whereas with many of the car traders I visited, I found myself explaining to them what the various features were.
You certainly live and breathe your business ethos which is "a preparedness to go the extra mile". I did ask for the radio band to be expanded, car mats, a car manual and an extra key as a condition of sale. You agreed to all without haggling and even ordered top quality custom mats which I was not expecting – proof to me that you like to undersell and over deliver.
I learnt one valuable lesson from my vast research and that is that I should not have looked any further than 'WCD'. Your cars are not only very competitively priced, but some of the very best on the market; whoever does your buying for you certainly sets a very high standard.
As far as I am concerned, the service I received in dealing with 'WCD' was not just great, it was exceptional.
See you again in about three years time Gabriel.
Kind Regards, Lynne Graham
Firstly, thank you very much for helping us choose our car (Silver BMW 525i) on Saturday. Emma & myself would like it known to your boss, that we both thought you were integral in helping us choose our car. Your honesty, no pressure, relaxed, easy going and professional approach, to us as customers, was of an exemplary standard!
We would also like to mention Ramon in being helpful with our finance options. He was very helpful explaining to us clearly and concise our repayment plan. Thanks Ramon!
Lastly, it is clear to see Wholesale Cars Direct have exceptionally high standards with their professionalism within the car sales industry. I was very impressed with the intro on the web, which led us to use your services. WCD, in my opinion are second to none, based on my own experiences of purchasing cars back in the UK, with the presentation of their fleet at all levels, and the purchasing process.
Steve, I look forward to using WCD services in the future and although I love the Beemer sitting on my drive, I look forward to purchasing another vehicle from yourselves!!
Thanks very much Steve. Rob
Good morning Steve and Gabriel,
Me, James and especially the kids would like to thank you for your great service. You looked after us as soon as we arrived, we are grateful with everything that you did for us and we LOVE our new car.
I will be coming back to you when I want to change my Nissan March hahahaha...hopefully soon.....we will certainly recommend you to any of our friends and family who will be looking for a car.
Once again thank you.
Regards James, Pepe and the kids
Just wanted to say how happy we are with our GTI and the transaction was so smooth. Thank you so much for your excellent service.
Just thought I’d drop you a note about the car. We had a very enjoyable trip up the island today. The weather was great all the way so we really enjoyed the trip.
The car drove absolutely faultlessly. It was a pleasure to drive, really. I thought I might miss the cruise control that I used quite regularly in the big Holden, but I was surprised that I actually found I didn’t miss it at all in the Blade. Probably because it is really a more fun and engaging drive and I enjoyed being on and off the throttle at times.
The totally unexpected bonus was that it was Wellington to Auckland on a single tank of gas. You have to be so impressed with that! If someone says to you that a 3.5 litre V6 Blade isnt economical you can tell them you had a customer who left wellington with a full tank and refilled in Auckland 800km later at a cost of $102. And we got home in 10 minutes under 8 hours with 3 stops. So we weren't driving like your grandma!
Long story short, I am absolutely delighted with the car! Over the moon really, and i never thought I’d say that about a little hatchback. So, thanks for your help.
In short, I would be more than happy to purchase another vehicle from Wholesale Cars Direct in the future. Maybe one of those real nice Mercs you have? But Lotto might have to help with that one!