My name is Gargz Young; I am the sole director of Wholesale Cars Direct.
Background of Wholesale Cars Direct
My Nana told me when I was young "I would rather know a thief than a liar". I asked what she meant by that? Nan replied with "at least you know where you stand with a thief". Then I became a cars sales person. Mmmmmm sorry Nan!
I was actually embarrassed to phone my Dad 15 years ago and tell him I left a secure job with a great future and I am now a car sales person, due to the reputation the car industry has.
Call it my southern pride, or strong belief in Karma; I knew years ago there was a lot of scope to be different in the car industry just by doing everything right with a quality product and a great team around me. I really like Sir Henry Royce's quote, "strive for perfection in everything you do. Take the best that exists and make it better. When it does not exist, design it".
Another quote I like, learned through my own earlier purchasing experiences that protects me now is, "It is unwise to pay too much, but it's worse to pay too little. When you pay too much, you lose a little money...... that is all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was meant to do"
There are many success stories that these benefits have created. One member in particular started nine years ago, unbeknown to the Director, this young guy couldn't read or write and had $30,000 worth of unpaid court fines. Nine years later, not only can he read and write, he has become one of the top managers in the grooming shop area of the business, an area which he created. He is now saving for a house and recently became engaged. That to us defines success, and inspires and drives us all, striving to be the best and to create the WCD difference.
This ethos is why Wholesale Cars Direct is the most specialised importer of Japanese vehicles in New Zealand.
The car industry is one of the least policed and least audited industries in New Zealand. Given how hard Kiwis have to work, we need to trust and understand who and what we are dealing with. I believe Wholesale Cars Direct will help you Buy Safe. What you are about to read I hope helps you purchase your next vehicle, and protects you from the risks that can exist when buying a vehicle in New Zealand, especially an imported one.
Buy Safe Checklist
Never, under any circumstances buy any imported vehicle without a certified odometer certificate. Replaced odometers and odometer tampering still happens.
Never pay for your vehicle without being provided proof there is not a security registered on the vehicle from a third party. Not many importer dealers can do this as they will use your money to pay a Japanese owned importer the day you take delivery of your car. There are thousands of cars in New Zealand with securities registered on them to Japanese owned companies that the public of New Zealand is not aware of.
Do not let a car dealer talk you out of arranging your own mechanic or third party (of your choice) to complete a full mechanical check. I personally recommend the AA, VINZ or VTNZ. This is especially important if the vehicle has travelled over 80,000 kilometres. A dealer advertising that the vehicle has passed the NZ standard compliance check does not cut it in my eyes. I have learnt from my own experiences that what one NZ compliance inspector may pass in compliance, another may fail. This is also why in my opinion appraisals are not worth the paper the checks are written on. Again in my opinion they are just a glorified warrant of fitness check that won't pick up on anywhere near as many faults a full mechanical check will uncover.
Check tyres; Make sure the vehicle has not been fitted with Japanese snow tyres. These are extremely dangerous when used on New Zealand roads and in my opinion should be illegal. Check for age related cracking and perishing on the side walls of any tyres.
Look for rust under the bonnet, If there are signs of rust there, there is guaranteed to be rust underneath the vehicle as well.
Check that the stereo works, including the CD player. Japanese stereos do not receive all of the New Zealand radio stations. Stipulate that you want a band expander in the car at the time of purchase, at the dealer's cost. Be careful here as to the quality. Generally the cost starts at $50 but for a late model European car it can be up to $3000 to get the radio coded for New Zealand radio stations.
Check that the lock/unlock part of the key works. A lot of cars now have keys that are called proximity keys. They are not cheap so make sure they work. For a lot of late model Japanese and European cars, a key replacement will be around $500.
Auctions, be extremely careful. The risk here is that there is no Consumer Guarantees Act for any vehicle that goes through an auction. All dealers must have a CIN (Consumer Information Notice) inside all cars for sale. This will show the vehicle details, the price, and if the vehicle has been imported as damaged. On the off chance you are dealing with a dealer that has on the CIN "This vehicle will be sold by auction" where the price should be......... run a mile. They are saying they will not cover anything, the sale is "as is where is" and it does not matter what faults the car has.
Never buy a vehicle from Japan that is in transit. The dealer has not seen the car physically, and almost definitely has not paid for it yet. This is high risk. If you do decide to purchase using this unseen method, make sure you follow our Buy Safe guide lines in relation to mechanical checks, as a lot of cars I turn down and will not bid on, end up at these types of car sales yards.
Vehicle Offer and Sales Agreement: When purchasing a vehicle from a dealer, you will have to sign a 'Vehicle Offer and Sales Agreement.' This is where you should Buy Safe and write the things I have discussed in this guide into the agreement; make sure you write, 'subject to your conditions' on this piece of paper. This will allow your deposit to be refunded, if they dealer does not fulfil their obligations.
Buying from out of town: This is something you should only contemplate from a trusted dealer. There is nothing worse than receiving a vehicle that is not what you expected. Make sure the dealer emails you or sends in writing the exact condition of the vehicle. There is nothing worse than purchasing out of town and having a vehicle turn up with stone chips, scratched panels, curbed alloy wheels or smelling of cigarettes.
Trading your current vehicle: If trading your car, do not be fooled by dealers promoting 'minimum trade- in' amounts for your trade. If your trade price varies from car to car as you discuss alternative vehicles for purchase, walk out of the dealership. Find a dealer that deals in real figures.
Mechanical Breakdown Insurance (Warranties). Only buy a car from a dealer that can offer these. Personally I like Autosure approved dealers. Autosure will only deal with car dealers that they approve. If a dealer does not maintain their standards they will also withdraw their facility from that dealer.I personally like extended warranties. New cars come out with them because even new cars break down. The chances of your car suffering mechanical or electrical failure are as much as 17 times greater than your car being involved in a major car accident.
Warranties offer protection over and above what dealers legal obligations are. They also provide a quick remedy for a customer, even when an issue is covered by the law. A quality MBI from a major recognised brand will enable the warranty company to deal with issues quicker and more smoothly than can be achieved by most vehicle dealers, especially if the breakdown is a large distance from home, as they so often are.
A Warranty avoids the potential situation of disagreement with a trader Over whether the event actually is a legal issue. If you have a warranty (and it is a breakdown covered under the policy), the problem will be remedied. The warranty company are experts at getting you on the road as quickly as possible and the repairers recognise they are dealing with professionals, who are motivated to have the car repaired as quickly and reliably as possible.
A Warranty ensures the customer does not have to rely on a vehicle trader who may not be as happy to see them back as they were when they first purchased the car! If there are any issues later with the required repairs, the warranty company is in the best position to remedy this.
The repairer also will not wish to fall short of the expectations of a company who provides them so much work.
A warranty provides extra things such as rental cars, accommodation and betterment, which provide superior protection and for a period of time far exceeding the Consumer Guarantees Act. Also, what happens if the trader is now out of business? The CGA won't help you then!
Checkpoints when selecting a Warranty
Check your warranty is the best. When is the first service required? Some companies make you have your car serviced within the first 5,000 km or 3 months after purchase. This sometimes results in claim difficulties, as it is easy to travel over 5,000 km when you have just purchased your nice new car! This will invalidate some warranties if there is a claim and it has not been serviced yet. Other companies do not ask for a service until 15,000 km or 12 months which is when most manufacturers recommend a service.
Check the Claim Limit. Some have claim limits on late model petrol vehicles and others do not. Some have modest almost unrealistically low claims limit, especially on special category and European vehicles that will not actually cover a large repair, while others are far more generous with their claim limits.
Consumer Guarantees Act and what it means for your purchase
I attended a car dealer meeting in 2013. Quite frankly I felt embarrassed to be involved in the motor trade industry. The meeting was about the Consumer Guarantees Act. Many dealers were more interested (and some noticeably excited realising what they can possibly get away with under the Act.)
The Consumer Guarantees Act to me and many others is a very grey area, as it comes down to what is deemed 'fair and reasonable.' This is why you should only buy from the most professional yards. Franchise dealers set the standard here, as like Wholesale Cars Direct, they maintain the highest of standards. In 2013, Wholesale Cars Direct was the only used car dealer in New Zealand to pass with a perfect 100% score by the Motor Trade Association for their best business practice audit. Quality is not an act at Wholesale Cars Direct, it is a habit.
No matter what you read on other Web Sites, there is only one Wholesale Cars Direct; we have been Wellington's market leader for a very long time. We are the first dealer to come up with a 'how to buy safe' guide. I do hope this is a start; Wholesale Cars Direct is committed to raising the bar in the imported vehicle industry.
Please accept my personal invitation to come in and experience the difference Wholesale Cars Direct is bringing to the motor trade industry. The size and attention to detail is like no other dealership in Wellington or Lower Hutt. Come in and see for yourselves what real quality and real service is.
We all at Wholesale Cars Direct wish you all the best for your new purchase. Whether it is from Wholesale Cars Direct or another dealer, I hope we have helped you buy safe. Be assured at Wholesale Cars Direct you can definitely buy safe.